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Acura of Pleasanton
Pleasanton, CA
1,120 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,120 reviews
September 14, 2019
Problem not fixed Took my vehicle in with a noise that should not be there. Was called and told that they could not hear it on a road test. I asked them to take it out Took my vehicle in with a noise that should not be there. Was called and told that they could not hear it on a road test. I asked them to take it out again as I hear it every time they took supposedly took it out again and determined it must be the clips of a plastic cover under the hood. Why this? Because I was told that Acura already knew there was an issue with the clips coming loose and making noise. They kept the vehicle overnight, changed the clips and I picked up the vehicle. As soon as I came up to speed upon leaving the dealer noise still there. How do you fix something and don’t go back and road test it to be sure you fixed the problem. Have to go back a second time, what an inconvenience. By the way there is no loaner car and don’t expect to get it back clean. They say they will make it right next time. Let’s hope so. More
by KIMBOTELHO
Verified CustomerEmployees Worked With
Ashley Fritze, Gary Chan
Helpful September 13, 2019
Pleasant and timely Acura of Pleasanton is such a great experience. The staff is friendly and accommodating to my needs. From a drink or snack to a shuttle service. Alwa Acura of Pleasanton is such a great experience. The staff is friendly and accommodating to my needs. From a drink or snack to a shuttle service. Always able to get an appointment that works well. More
by Martha
Employees Worked With
Joey Aria
September 13, 2019
A16 service for RDX Service Consultant, Landon Bura was very professional and made the interaction smooth and efficient. I waited for service to be competed. I was told t Service Consultant, Landon Bura was very professional and made the interaction smooth and efficient. I waited for service to be competed. I was told that service would take no longer than 90 minutes. Four stars because total wait times was over two hours. Had just washed car prior to taking it in and something got sprayed on passenger side window and windshield wiper was used and spread it over the window - minor but whatever that was should have been wiped off. More
by COHAN1
Employees Worked With
Landon Bura
September 13, 2019
Above and beyon service Making the experience easy...flowed right thru and completed the process without unnecessary xxxxxxxx..love this dealership and the people..from sales Making the experience easy...flowed right thru and completed the process without unnecessary xxxxxxxx..love this dealership and the people..from sales to financial was quality all the way More
by WHATRANCH
Employees Worked With
Stephen Lao
September 12, 2019
Recall notice We certainly liked the convenience of scheduling online. The Pleasanton dealership has great service and pleasant staff that we had the opportunity to We certainly liked the convenience of scheduling online. The Pleasanton dealership has great service and pleasant staff that we had the opportunity to interact with. Thank you. More
by Theresa Healy
Employees Worked With
Marisol Arvizu
September 12, 2019
Excellent customer service Marisol went above and beyond to Arron’s ride back and forth to work, addressed my concerns and informed me a recall I never received any notification Marisol went above and beyond to Arron’s ride back and forth to work, addressed my concerns and informed me a recall I never received any notification from Acura. More
by HISATOMI_2003
Employees Worked With
Marisol Arvizu
September 12, 2019
Great Dealership This is a great dealership. I love all the service team, especially Marisol!!! Everyone goes above and beyond to make sure that you leave the dealer This is a great dealership. I love all the service team, especially Marisol!!! Everyone goes above and beyond to make sure that you leave the dealership with a better understanding of your vehicle, and that you are satisfied! More
by STEPH77446
Employees Worked With
Marisol Arvizu
September 12, 2019
Service with a smile I dropped off my car for a 2pm service ...was helped in less than 10 minutes and they had an Uber take me home right away. When I returned to pick up I dropped off my car for a 2pm service ...was helped in less than 10 minutes and they had an Uber take me home right away. When I returned to pick up my car it had been washed and parked right out front. My customer service man Gary was awesome...even found a coupon for a discount. I have been buying and servicing my cars here for over 9 years I highly recommend More
by FLEEBAY
Employees Worked With
Gary Chan
September 12, 2019
Online buying Fast and to the point, best experience ever! Stephen was very helpful , knew what he was doing, i spend less than 30 min filling up paper work. Fast and to the point, best experience ever! Stephen was very helpful , knew what he was doing, i spend less than 30 min filling up paper work. More
by XENA2376
Employees Worked With
Stephen Lao
September 11, 2019
Great experience Leased my second Acura here (with the help of her Cartelligent). Super easy to work with and got a fabulous deal. Stephen Lao was a pleasure to work Leased my second Acura here (with the help of her Cartelligent). Super easy to work with and got a fabulous deal. Stephen Lao was a pleasure to work with and even went the extra mile helping me move car seats between vehicles. More
by FIONADOYLE
Employees Worked With
Stephen Lao
