Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Rochester
Rochester, NY
70 Reviews
Acura of Rochester is proud to serve the Rochester, Syracuse, Buffalo, and Albany areas as part of the Garber group.
Our vision statement is: “To be the best automotive sales and repair operation in every market we serve.” We believe that we are only doing our job when we provide the kind of experience for our customers that causes them to want to return to do business with us in the future.
Acura of Rochester became a proud member of the Garber Automotive Group in 2011. Garber Automotive Group can trace its lineage all the way back to 1907, when Guy S. Garber first began work in the automotive industry. Now, more than a century later, there are Garber-owned dealerships scattered around the country, including fifteen different brands and sixteen total dealerships.
We put honesty, respect, empathy, integrity, pride, and hard work above everything else. We want to provide our Rochester area customers with the best possible experience, whether you’re buying a new Acura, or having your existing vehicle maintained, we will work hard to make you happy. We have the experience in this industry that few competitors can match, so we know we can provide our customers with a first-rate customer service experience.
Visit our showroom in Rochester if you’re searching for a new Acura model, or a Certified Pre-owned Vehicle. We’re happy to let you test-drive any model in our inventory. Schedule a service appointment if your vehicle needs service, and we’ll make sure it’s good as new when it leaves our showroom. Come visit us for any automotive need in the Rochester area, and we promise, you’ll never want to go anywhere else.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 70 reviews
Helpful May 12, 2021
We had a great experience with Rick Gross to buying our new car Acura RDX. He was very helpful, friendly and knowledgeable. He treated us with curtesy and showed us the new features of the new car. We hi new car Acura RDX. He was very helpful, friendly and knowledgeable. He treated us with curtesy and showed us the new features of the new car. We highly recommend Rick Gross as a sales person. More
by Brightroby
Employees Worked With
Rick Gross
March 02, 2021
Had an amazing experience with buying my first car. Thank you for your assistance, and thank you Maryam who was vey nice and helpful. Good luck you for your assistance, and thank you Maryam who was vey nice and helpful. Good luck More
by Diyar A.
Employees Worked With
Maryam Al Qaisi
June 19, 2020
Hello yes Julia Kenyon Never contacted me back. I left my name and information and I still have not heard anything back from Julia Kenyon name and information and I still have not heard anything back from Julia Kenyon More
by sunflower19981
Employees Worked With
Julia Kenyon
May 04, 2020
Luxury Experience From the very first contact with Acura of Rochester, we felt respected and cared for which continued throughout the entire process. The communication From the very first contact with Acura of Rochester, we felt respected and cared for which continued throughout the entire process. The communication was excellent. Everyone was helpful and went above and beyond! Great experience! More
by sarahcaiazza
Employees Worked With
Gregory Hunt
November 18, 2019
Heater problem Went for a quick problem as the air do not blow in the driver and passenger side. Wanted me to take an appointment and pay $130 minimum just to see wh Went for a quick problem as the air do not blow in the driver and passenger side. Wanted me to take an appointment and pay $130 minimum just to see what is causing the problem. Eric Cartier said it could be a chewed cable by a mouse??.?? Not a good response. The Acura is 2019 MDX and I believe it is still understand manufacturers warranty More
by Vinodp
Employees Worked With
Eric Cartier
October 14, 2019
Great Experience I visited Acura of Rochester to look at the Acura TLX. Rick Gross was the salesperson I met with. He was extremely knowledgeable, professional, and I visited Acura of Rochester to look at the Acura TLX. Rick Gross was the salesperson I met with. He was extremely knowledgeable, professional, and friendly. I felt very comfortable discussing the car and asking questions. Although I will probably decide to go with a less expensive car, I was so impressed with Mr. Gross that I wanted to leave a review. More
by Kathy
Employees Worked With
Rick Gross
July 16, 2019
Excellent repair experience I had a great experience with Acura of Rochester. I was visiting family in the area and noticed that my car was leaking fluid from the rear axle. I ha I had a great experience with Acura of Rochester. I was visiting family in the area and noticed that my car was leaking fluid from the rear axle. I had a short window of time to address the issue before a six hour drive home. Al from the service department recognized the potential for this to turn into a very expensive problem and found time to service my car despite the department being booked out for two weeks. My problem ended up being the result of some faulty maintenance work done by another dealer back home, and I received a picture of the faulty work to take with me. The repair came in under the estimate, and communication with Al was professional and straight forward. An A+ experience, I highly recommend this dealer for service. More
by BrianH
Employees Worked With
Alan Ault
July 13, 2019
Great dealership! I was extremely happy with my experience at Acura of Rochester. Our salesman, Rick Gross, was knowledgeable, professional and personable. He explain I was extremely happy with my experience at Acura of Rochester. Our salesman, Rick Gross, was knowledgeable, professional and personable. He explained everything and made the process seamless and easy. We highly recommend both the dealership and Rick. More
by Barb
Employees Worked With
Rick Gross
May 09, 2019
Excellent!!!! We LOVE our new Honda Accord!!!! Greg Hunt was excellent!!!! Greg came in on his day off and worked on finding us the exact Accord we wanted, and fou We LOVE our new Honda Accord!!!! Greg Hunt was excellent!!!! Greg came in on his day off and worked on finding us the exact Accord we wanted, and found it. Never had apple car play before, so Greg went over it step by step showing us exactly how to use it. The whole process went smooth and easy. Greg even put some music of his on a thumb drive for us so that we can play it in the new car. More
by customer
Employees Worked With
Greg Hunt, Jerod Ingrassio, Gregory Hunt, Jerod Ingrassio
