Acura of Westchester

I've been going to this Acura dealer for a few years and they are excellent! Everyone is always so nice and friendly, especially the manager Elizabeth. They always work around my schedule and are very accom they are excellent! Everyone is always so nice and friendly, especially the manager Elizabeth. They always work around my schedule and are very accommodating. Elizabeth does not take advantage of me and I trust when she says my car needs a part or repair. Highly recommend this location! More

Overall Jose was very attentive to me and Marta and we had a great experience thank you I would recommend my older sister want me to take her up there to shop for cars had a great experience thank you I would recommend my older sister want me to take her up there to shop for cars More

This is my second time buying a car from Westchester Acura and Jose is the best. He is friendly sweet and makes you feel comfortable. Acura and Jose is the best. He is friendly sweet and makes you feel comfortable. More

I recently leased an Acura TLX with Brianna and start to finish I could not have had a better experience. Brianna gave me honest options after taking the time to listen to what I was looking for, never over finish I could not have had a better experience. Brianna gave me honest options after taking the time to listen to what I was looking for, never oversold me and helped get me in the exact car I wanted easily and quickly. If you are even thinking about leasing or purchasing an Acura you are doing yourself a disservice by not giving Brianna a call. Highly recommended. More

It’s my first deal with acura, but Matt made me feel right at home, like i’ve been part of the family for years, loving the car and telling everyone i know to go see him! Thanks Matt!! right at home, like i’ve been part of the family for years, loving the car and telling everyone i know to go see him! Thanks Matt!! More

Brianna is simply awesome. I was involved in a MVA, Brianna assisted me throughout the whole process. She made my buying experience smooth and effortless. Thank you Brianna Brianna assisted me throughout the whole process. She made my buying experience smooth and effortless. Thank you Brianna More

I just bought my 2019 Acura TLX. I was fed up with dealing with your typical phony car salesmen. I had a wonderful experience at Westchester Acura. The manager Ron and salesman Alex helped me and dealing with your typical phony car salesmen. I had a wonderful experience at Westchester Acura. The manager Ron and salesman Alex helped me and from start to finish and were honest, real and helpful. I appreciate their wonderful service as its very hard to find. THANK YOU More

Courtney thank you for being so efficient and accommodating! You’re response time and honesty is greatly appreciated. Your work ethics definitely made me want to stay with Acura after Sal’s lack accommodating! You’re response time and honesty is greatly appreciated. Your work ethics definitely made me want to stay with Acura after Sal’s lack of customer service. THANK YOU! You’re the best! More

I deeply regret coming to AOW to get A2 service done on my Acura TL. After paying $200+ for maintenance, I went to leave and realized that I didn't receive a complimentary car wash as I did my last visit. my Acura TL. After paying $200+ for maintenance, I went to leave and realized that I didn't receive a complimentary car wash as I did my last visit. I brought it to my advisor's attention and after a second go, my car still wasn't cleaned up to par (Strike 1). It was already running, so I leave and later realize that I didn't get new bolts around the engine air filter after requesting them in the notes when I made my appointment. Whoever worked on my car saw it was being held in place with 1 good screw and didn't bother to replace the broken ones. I also noticed that my key fobs no longer locked/unlocked my car. The light in my glove box was no longer working either (Strike 2). So I reach out to my advisor with my issues and I come back the next day to get everything the way it was supposed to be. I was told it would cost $80 to reprogram my keys and another $25 for the glove box light bulb. I was appalled that I was being asked to pay for issues AOW caused me after servicing my vehicle the day before. I ended up paying $30 for the bolts, which should've been included in the $129 filter replacement fee I paid the day before. (Strike 3) I'm not sure if I was treated poorly because my car isn't the newest or if spending $200+ at a dealer isn't that big of a deal, but working on my car, causing issues, not taking accountability, and then trying to charge me extra to fix your mistakes is disrespectful. Therefore, I will not be returning to AOW for any type of service ever again. More

Have leased three cars from Frank. The process is always easy and transparent. Consistently good experience with this dealership and specifically Frank. I also service my car at Acura of Westchester. Always easy and transparent. Consistently good experience with this dealership and specifically Frank. I also service my car at Acura of Westchester. Always goes smoothly. More