Acura of Wichita

While the service performed was proficient, the 3. 1/2 hr time was not. Updates were not given until customer asked . This is unusual from past Acura seecice 1/2 hr time was not. Updates were not given until customer asked . This is unusual from past Acura seecice More

The absolute best team I have ever dealt with in automotive. Always go above and beyond will be a loyal customer forever. automotive. Always go above and beyond will be a loyal customer forever. More

Gloria helped us and was wonderful. She was very attentive and made us feel very helpful and special. She was very attentive and made us feel very helpful and special. More

Drove up, got a loaner car, came back 2 days later and my car was done. It was a super easy, super friendly process. car was done. It was a super easy, super friendly process. More

Shayne was very easy to work with and the dealership as a whole made the process of purchasing our new Acura MDX smooth and peaceful. The time spent at the dealership was a little long, but the massage chair whole made the process of purchasing our new Acura MDX smooth and peaceful. The time spent at the dealership was a little long, but the massage chairs in the lounge were a nice way to pass the time. More

They always take good care of my car. Also are willing to give me a loaner if one is available. Also are willing to give me a loaner if one is available. More

Acura of Wichita showed a complete lack of respect for my time, employment, and concerns about my brand-new Acura. I live in Stillwater, approximately 2.5 hours away each way—a five-hour round trip. I con time, employment, and concerns about my brand-new Acura. I live in Stillwater, approximately 2.5 hours away each way—a five-hour round trip. I contacted the dealership about a check-engine light and specifically explained that the car was also intermittently failing to start after refueling. They told me to bring it in and assured me that a loaner vehicle would be available. I relied on that assurance, took time off from work without pay, and drove 2.5 hours to Wichita. After I arrived, they said the previous customer had not returned the loaner and that they had nothing available. They diagnosed the vehicle as needing a purge-valve replacement, but despite knowing that the car had already failed to start after refueling, they told me to take it home and return the following day. They said they would order the part and repair the vehicle the same day. The following morning, nobody contacted me. After repeatedly calling, I finally reached someone around 11:00 a.m. I was initially told that the part appeared to have arrived and that I could bring the vehicle in. I confirmed that I would make the trip. Shortly afterward, they reversed themselves and told me not to come because they did not have time to perform the repair and would schedule it later. Had I not called to verify, I could have started another five-hour round trip based on their instructions, only to be turned away again. Nobody proactively warned me that the repair could not be completed. I had to chase the service department for every update. When I asked whether I could drop the vehicle off and receive a loaner, I was again told no, apparently at the service manager’s direction. Loaner availability can change. What is unacceptable is repeatedly directing a customer who lives 2.5 hours away to travel without first confirming the loaner, replacement part, and technician availability. Their poor communication cost me unpaid work time, approximately five hours of driving, fuel, and an entire day—while leaving me with the same defective vehicle and no confirmed repair solution. This is a brand-new Acura with a check-engine light and an intermittent no-start condition. Based on this experience, I no longer trust Acura of Wichita’s service department and will not return. I am escalating the matter directly to Acura Client Relations and having the vehicle repaired elsewhere. More

I completed the purchase of my vehicle completely online without ever visiting the dealership and had my vehicle shipped to my home state. The process was easy and the dealership did a great job of explaini without ever visiting the dealership and had my vehicle shipped to my home state. The process was easy and the dealership did a great job of explaining things to me and communicating with me each step of the way. Their excellent communication was one of the main reasons I completed my purchase with them More

Jeremy is helpful and knowledgeable. I appreciate his effort working with me. I'll continue to bring my car in for service. Thanks to Jeremy & Christina. I appreciate his effort working with me. I'll continue to bring my car in for service. Thanks to Jeremy & Christina. More

I had an outstanding experience at Acura of Wichita, and I can’t recommend my salesman, Jerome Wilson, enough! From start to finish, Jerome went above and beyond to make the entire car-buying process smo I can’t recommend my salesman, Jerome Wilson, enough! From start to finish, Jerome went above and beyond to make the entire car-buying process smooth, stress-free, and enjoyable. He was knowledgeable, patient, honest, and took the time to answer every question I had without ever making me feel pressured. He truly cared about helping me find the right vehicle and made sure I was comfortable every step of the way. Even after the sale, Jerome continued to be helpful and responsive, which shows the level of customer service he provides. It’s rare to find someone who genuinely puts their customers first, and that’s exactly what Jerome did. If you’re looking for a new or used vehicle, I highly recommend asking for Jerome Wilson. He made this the best car-buying experience I’ve ever had. Thank you again, Jerome! More