I purchased a new vehicle from Adams Jeep on 18 July 2013. I started out by communicating back and forth with their online sales Rep Nick Call, who was very helpful in answering some preliminary questions I had. Once I got to the dealership I was passed on to a floor salesman, Jerry Clark, who did a very nice job in showing me through some models I was considering and answering the bulk of my questions. I found the car I wanted and decided it was time to start looking at the numbers. He brought over a document detailing the list vs. discounts vs. bottom line cost. Unfortunately, the price was about $4,000 higher than I had anticipated as their web site advertises "THEIR" sales price vs. the MSRP, but this includes multiple overlapping discounts for military and/or college graduation, that most folks do not qualify for. i was told this is standard and all dealers do this, however in just a few Google searches I found other local dealers who clearly advertise their price WITHOUT those rebates, since most will not qualify and they do not want to come across as pulling the rug out from under a potential buyer.We talked and I was still okay with the price overall, as it was still a good deal. We mowed through paperwork and I reminded Jerry again that I wanted to ensure I got the Navigation programmed with the uConnect touch system that came with the car. He assured me this was not an issue, but that it would be in the best interest of time to save for the next day because the Service Dept was closed at this point. That aside, the hands free bluetooth was all set and ready to go for when I drove off the lot...except, it wasn't. I went to program my phone upon leaving and the unit would not pick up my cell phone. I went back the next day and saw Jerry, who assured me he spoke with the Service Dept and they just needed to "flip a switch." Well, that "switch" was actually $750 dollars in parts and labor that was NEVER mentioned to me. Jerry then said, "well if I had $750 to give ya we would make it happen," and started to open the door as I could tell he did not want customers on the floor to hear that he had lied to a customer. Overall, the experience was solid and I did come away with a great deal on a new Jeep, but when it was all said and done I definitely felt like I had been taken advantage of and left with no way to reconcile what had happened. Jerry seemed like a really nice guy and has tried to apologize (hard to know if genuine based on my experience), but I feel like I gave them $750 for free, because those features were told to me time and time again that they were included and we could hook them up right away.