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Bayside Chrysler Dodge Jeep Ram of Annapolis
Annapolis, MD
54 Reviews
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Showing 54 reviews
September 05, 2026
BUYER BEWARE! I bought a used 2021 Toyota Camry SE from this dealership in April 2026. By late July, about three months and roughly 2,000 miles later, the ch I bought a used 2021 Toyota Camry SE from this dealership in April 2026. By late July, about three months and roughly 2,000 miles later, the check-engine light and several safety-system warnings appeared, and the car developed a rough startup. I ultimately paid $6,964.92 out of pocket for a used replacement engine and picked the car up after the work was completed on August 7. I had just been stationed in Maryland and needed a car within my first week. This was my first vehicle purchase, and I did not have much time or personal guidance beyond the research I could do online. Bayside appeared to have mostly positive ratings, so I believed I was buying from a reputable dealership. My experience turned out to be the exact opposite of what those ratings led me to expect. There were warning signs beyond the engine. After the purchase, I discovered a damaged and worn-through area in the driver's-side floor covering that had not been pointed out or disclosed to me before the sale. When I raised the issue, the general manager suggested that a larger previous occupant may have worn through it with their foot. I accept that I was a first-time buyer and should have inspected the car more carefully, but I did not expect to have to search every hidden area for damage that the dealership had not mentioned. When the dashboard warnings appeared, I contacted Bayside. They offered to diagnose the car at no charge, but the conversation repeatedly focused on whether I had purchased an extended warranty. I was explicitly told that because I did not have one, they would not help with the repair costs and that I should expect to pay out of pocket. To be precise, I did not return the car to Bayside for their complimentary diagnosis. After being told that financial assistance was unlikely regardless of what was found, I was not comfortable relying on Bayside as my only source of diagnosis. I took the car to Koons Toyota Annapolis instead. Koons documented a cylinder 2 misfire and told me that pressure testing and a borescope showed coolant entering cylinder 2. I was initially quoted more than $6,000 for major head-gasket work, with the possibility of additional costs if further internal damage was discovered. Because a used replacement engine was available for nearly the same amount, I paid $6,964.92 to replace the engine. I understand that Bayside's written 30-day/1,000-mile warranty had expired and that I did not purchase an optional extended service contract. I am not claiming that Bayside knew about the engine condition or intentionally concealed it, because I do not have evidence proving that. My one-star rating is based on the vehicle I received and the response I received when it suffered a catastrophic internal-engine problem within about three months and roughly 2,000 miles. During my conversations with Bayside, I received no offer of financial assistance, goodwill contribution, cost sharing, repurchase, or any other meaningful resolution. The response centered on the fact that I had not purchased an extended warranty. It is now September, and I am also experiencing additional drivability symptoms that may be transmission-related. That issue has not yet been conclusively diagnosed, so I am not stating that the transmission has failed. I will update this review if I receive a written diagnosis. This was not an ordinary maintenance expense. I bought a 2021 Camry, drove it roughly 2,000 miles, and then had to spend nearly $7,000 replacing its engine. I also dealt with rental expenses, transportation problems, downtime, and considerable financial stress shortly after arriving in a new state. In my opinion, a reputable dealership should have done more in a situation this extreme, even if the short written warranty had expired. That could have included a meaningful goodwill contribution, cost-sharing proposal, or another serious attempt to reach a reasonable resolution. I do NOT recommend this dealership. More
by Akash Lewis
Employees Worked With
Christopher & Chris
March 16, 2026
Excellent customer service. Drove a couple hours from VA to MD because of online inquiries and texting conversations. Came in and my vehicle was exactly the Otd price I was to Drove a couple hours from VA to MD because of online inquiries and texting conversations. Came in and my vehicle was exactly the Otd price I was told. I buy new cars every 2-3 for almost 30 years now. This dealership was fantastic! More
by angelapierce25
Employees Worked With
Kevin in sales 5 star manager 5 star and finance lady was the best I’ve ever worked with, 5 stars!
August 28, 2025
I purchased a brand-new Jeep from Bayside Chrysler Dodge Jeep Ram of Annapolis in January 2025. Just a few months later, I discovered a non-impact crack on the windshield that originated from the base — a c Jeep Ram of Annapolis in January 2025. Just a few months later, I discovered a non-impact crack on the windshield that originated from the base — a clear sign of a manufacturing or stress defect. Since the vehicle is still under warranty, I brought it to Bayside for what I assumed would be straightforward warranty service. Unfortunately, the experience was anything but professional. The service rep, Hannah, quickly snapped photos of the windshield to submit a warranty claim but refused my offer to move the vehicle to a shaded area so the crack could be photographed clearly — resulting in sun glare and poor images that failed to show the issue accurately. She seemed in a rush and did not take the time needed to properly document the problem. As expected, the claim was denied, and when I followed up a week later, I offered to bring the car back in for better photos. Instead of helping, Bayside refused, saying they would only resubmit the same flawed photos. They said they’d talk to their GM about working something out — but I never received a callback. After waiting over two months, I called again and was told by the service department that they would not do anything to help me. I asked to speak to a manager or the GM and was bluntly refused. I was told there was "nothing they were willing to do." This experience has been incredibly frustrating and disappointing. I bought a brand-new vehicle with the expectation of being treated with integrity, especially when warranty issues arise. Instead, I received rushed service, poor communication, and zero accountability. Buyer beware — once they sell you the car, you’re on your own. I would not recommend Bayside Chrysler Dodge Jeep Ram to anyone based on their lack of support, customer service, and refusal to stand by their product. More
by Jakcoy7
Employees Worked With
service Dept
July 11, 2025
Very courteous dealership! Debra Foster, Ken Criswell and Chris made this experience great. They definitely provided the definition of: Simple. Honest. Fair. !! I highly recomm Debra Foster, Ken Criswell and Chris made this experience great. They definitely provided the definition of: Simple. Honest. Fair. !! I highly recommend Bayside of Annapolis!! More
by powerkatalin
Employees Worked With
Debra Foster
July 07, 2025
Exceptional Experience - A True Testimony to "Simple. Honest. Fair." After visiting five other dealerships, I was almost ready to settle, but I'm so glad I didn't. My experience at Bayside Chrysler Do Honest. Fair." After visiting five other dealerships, I was almost ready to settle, but I'm so glad I didn't. My experience at Bayside Chrysler Dodge Jeep and Ram of Annapolis was unparalleled. From the moment I walked in, Joe Ward, Product Specialist, and Kenny Cresswell, General Manager, treated me with the kind of professionalism and genuine respect I had only encountered at high-end luxury dealerships like Mercedes-Benz. I came in with a pre-approval from Navy Federal and pricing from another dealership. Rather than dismissing the information or pressuring me, Kenny took the time to review everything carefully and, like magic, put together a deal that far exceeded my expectations. It wasn't just about getting a vehicle. It was about how I was treated throughout the process with transparency, patience, and integrity. Joe was equally phenomenal--knowledgeable, friendly, and committed to making sure I had everything I needed without a hint of pressure. He listened. He followed up. He delivered. The Bayside team's commitment to their promise, "Simple. Honest. Fair." is not just a slogan. It is the standard they live by. After this experience, it is not just a dealership I will return to, but one I will recommend without hesitation. Thank you, Bayside, Joe, and Kenny. You have earned a customer for life. More
by Sean P
Employees Worked With
Joe Ward, Kenny Cresswell
June 26, 2025
Ciarra, Chris, and Marva were great! Ciarra was super helpful and informative. Also, she was not the pushy salesperson type. Chris was good with my questions. Ciarra was super helpful and informative. Also, she was not the pushy salesperson type. Chris was good with my questions. More
by Jasrim
Employees Worked With
Ciarra, Chris, Marva
April 24, 2025
Alisha Bryd was amazing. In my quest to find a vehicle that I felt safe in and comfortable to drive, I found a used vehicle at Bayside Annapolis. Alisha went above and beyo In my quest to find a vehicle that I felt safe in and comfortable to drive, I found a used vehicle at Bayside Annapolis. Alisha went above and beyond to communicate with me on every aspect of the purchase. I worked with Marva in finance. What a breath of fresh air. She spoke with me about all the options and helped me make decisions that fit my situation. Worked with Gerald as well. All together amazing team with this purchase. More
by murphy.sa
Employees Worked With
Alisha Bryd, Marva Laws, and Gerald Mitchell
July 30, 2024
Purchased a used Jeep Wrangler for my daughter who is in college. The car stopped working a month after we purchased it. Working with Brittany was seamless. She helped us troubleshoot the problem and was h college. The car stopped working a month after we purchased it. Working with Brittany was seamless. She helped us troubleshoot the problem and was helpful in getting it fixed. Although it was frustrating because we needed to be without a car, the ongoing updates, excellent service and professionalism was very much appreciated. Brandon was also helpful in this process in providing professional service. More
by cdf
Employees Worked With
Brittany and Brandon
