Advantage BMW Midtown
Houston, TX
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Steven was very helpful with today's service request (replaced starter motor). I was pleasantly surprised that he was able to squeeze me in before the long weekend. (replaced starter motor). I was pleasantly surprised that he was able to squeeze me in before the long weekend. More
My advisor Eduardo is professional, knowledgeable, and updated me on the status of my vehicle. Eduardo also waited for me when I was running behind to pick up my vehicle. updated me on the status of my vehicle. Eduardo also waited for me when I was running behind to pick up my vehicle. More
I would not recommend. Not trustworthy. Twice have been given false information. Once said my brakes/rotors needed to be replaced immediately offered me an extended 3 month Not trustworthy. Twice have been given false information. Once said my brakes/rotors needed to be replaced immediately offered me an extended 3 month warranty (mine was about to expire) that would cover the brakes and rotors then they only changed the pads and said the rotors were fine. When they wanted to charge me full price the brakes and rotors needed immediate attention, but under warranty they no longer needed immediate attention only pads. Second time, quoted me for tires (those needed to be replaced), louvers needed to be replaced, and control arm bent. Took for a second opinion and neither needed to be replaced. Louvors had a piece of debris that needed to be pulled out (was told it was damaged) and the dealership wouldn’t do that ( we did it in the parking lot) and the arm control only had a scratch not bent. Wanted to charge me over $2000 for that. More
Kyle was the person that worked with me for 4 days until I decided on which car with the right one for me. He is very professional, not pushy, and ist trying to sell you a car just to make a sale. I decided on which car with the right one for me. He is very professional, not pushy, and ist trying to sell you a car just to make a sale. More
Bryant is very friendly and knowledgeable and supportive. The state inspection of my car was completed on time as expected. It was clear when I get the car thanks The state inspection of my car was completed on time as expected. It was clear when I get the car thanks More