Advantage Hyundai

STAY AWAY FROM THIS PLACE!! The service department is terrible. Oil change that takes 2 1/2 hours, and they overcharge for the work done. We verbally agreed to a specific amount, and the charge was doubl terrible. Oil change that takes 2 1/2 hours, and they overcharge for the work done. We verbally agreed to a specific amount, and the charge was double what we agreed on. They refused to give me my car back until I paid them in full. They also broke my wiper blade, and then scratched the windshield during their "free" car wash. More

So we had leased a 2015 Sonata and David Bernstein was our Sales rep. He gets 5☆ for being an all around caring agent. I would advise to use him. Now comes the turn-in and leased a 2018 Sonata using D.B. our Sales rep. He gets 5☆ for being an all around caring agent. I would advise to use him. Now comes the turn-in and leased a 2018 Sonata using D.B. again. Once again he is wonderful. So, this 2018 Sonata has push button start. It does NOT have auto-start on it's key Fob. Now, it does have,included in its 3yr lease, the Bluelink(B.L.) Auto-start via the App you install and use to do so. Nothing but poor performance using this B.L. So now winter of 2019 arrives and this becomes something we want to use each morn. Here in Bethpage, n.y. we have zero signal loss issues. Eventually we had enough and first went the route of contacting B.L. people. With them on the phone we attempted MANY times to rectify the issue. The issue is no different than what you find on-line. Users all through the country, where signal is not an issue, are experiencing the same sub par performance of this App/service. After many failures with B. L. service, we decided to involve Advantage Hyundai to see if they could solve this problem. A.H. followed their proper protocol and attempted their best efforts to get it all working properly. They also, had their Service personnel, work in conjunction with the B.L. service and, got nowhere. Finally I was speaking with Mike Kiely (serv. Director) who couldn't have been nicer and agreed with me that Bluelink simply does NOT work well. He then offered to me an acceptable solution which was to reprogram the Sonatas computer to auto-start once,(on the key fob), the "Lock" button is pressed 3x. Problem solved!!! Personally I don't wish to auto-start my vehicle unless I can see it! Auto- starting from a great distance with no eyes on, is something I'm not at ease with. So thanks to David B., Mike K. for doing what it takes to end up with a satisfied customer. I was a part of the service industry for over 35 yrs. Simply put, do whatever it takes(within reason), to satisfy a paying client and he/she will most likely bring you return business. Business success 101. Now for those of you who too are experiencing displeasure with Bluelink?, My opinion for you is to forgedaboutit! Seriously, do not bother paying for this service. It's not your App or the radio Head End unit( most likely). I have 40 yes exp with Electronics and then into programming. My belief is that the Software code written to operate the B.L. system was done so POORLY! A decent company would have rectified this by now( years of same garbage Software). They have NOT. So, send B. L. the mesg. they deserve, don't pay for it. If your vehicle has push button start then do what we did. P.s. Adv. Hyundai did NOT charge us for this reconfiguration. Good luck! More

the only place i will ever go for a new car again!!!! i know shopping for a new car can be a nightmare for some, but thumbs up to Chris Tempesta and all the staff at Advantage Hyundai. He was the complete i know shopping for a new car can be a nightmare for some, but thumbs up to Chris Tempesta and all the staff at Advantage Hyundai. He was the complete opposite of every other car salesman I have encountered. The entire experience was actually very good. No pressure, worked very closely with me to make sure I got the car I wanted ..I used to drive Altimas but I hated the dealer so much, i stopped leasing them. I will always be a customer of Advantage Hyundai!!!! love the car, love the dealership and Chris was a delight to work with! More

Nice change of pace Traveled 50 miles to see a car advertised. Met sales rep David Bernstein. He took us around showing the different trims of the car i wanted and made Traveled 50 miles to see a car advertised. Met sales rep David Bernstein. He took us around showing the different trims of the car i wanted and made sure i was talking about the right vehicle. He made the entire process easy. He showed a tremendous knowledge about not only the car, but the trade in process, financing, insurance and warranty. He could not have been more courteous and professional. The paperwork was handled promptly and in finalizing the sale, had the pleasure of working with Matt. Again, professional service with answers to all my questions. Based on this experience, would recommend Advantage. More

Was so nice to have someone treat us like family during a rough time. Couldn’t be happier with the customer service provided by Jamie. rough time. Couldn’t be happier with the customer service provided by Jamie. More

They don't keep the promise. The dealer said he would take care of the paper works for the insurance company. But he never did it. Rather he just lied, when I reached him. He sa The dealer said he would take care of the paper works for the insurance company. But he never did it. Rather he just lied, when I reached him. He said that he gave everything I need, but he did not. So I tried to reach him again (many times), but he never answers the phone call. I tried to call the dealer often and they say this guy would get back to me, but it happened only once when he said the same lie with a frustrated voice. And since then, he was never been reachable. Since calling the dealer didn't work, I tried the webchat with their representative, and those people were nice. However, all they could do was just carry the message to this guy, which he always ignored. All I needed was just one proof of sales, but this guy cannot handle that. And he doesn't want to acknowledge his mistake. And he has no intention to fix the problem he has created. I wish I could give them zero stars. The dealer guy doesn't deserve even one star for his performance as well as his honesty. I would never recommend this dealer. They don't have a concept of responsibility. More

Terrible Experience My wife and I were/are shopping for a new SUV and plan to trade in our current vehicle. We called around 12 Hyundai dealerships (within 3 hours of us) My wife and I were/are shopping for a new SUV and plan to trade in our current vehicle. We called around 12 Hyundai dealerships (within 3 hours of us) for the specific make and trim model we were looking for. ADVANTAGE HYUNDAI of Hickville Long Island had the exact car that we had been looking for. We shortly realized the dealership was 2.5 hours away (one way), so we did not want to waste the dealerships time, nor ours if the car was not for sale and the trade-in amount could not match our needs. We were assured that the trade-in would be "matched or beat." We asked again, we are driving 2.5 hours one way, you are sure you will match the price of what another dealership quoted us..."yes, we will match or beat that." At this point my wife and I are extremely excited; we made the drive on a Friday from NJ to NY to the dealership. The sales rep(Henry) did everything he could to make the process as smooth as possible. The management and appraiser on the other hand, completely TERRIBLE. The appraiser came back over $3500.00 less than what we were assured would be "matched or beat". Henry did his job, he went back to the appraiser and they raised the appraisal $400.00, which was still $3100.00 less than two previous dealerships. At this point, we were too far off on our numbers to agree. A manager nor the appraisal manager came over to speak with us about the sale(and they knew we drove 2.5 hours). They simply let us walk out. Management did not greet us, did not come over to talk to us to see how they could make the sale happen, nor did they apologize for the inconvenience they had caused. This dealership could care less about the customers experience as it was on display with how our processed unfolded. Furthermore, it showed that their facilities(or the lack thereof) and amenities are poorly managed. The least you could do, if a person is spending $50k on a new car, and you as a dealership will be making 10-20% on a $45k trade in, is be friendly and professional. DO NOT waste your time with this dealership. There is a lack of trust, professionalism, cleanliness, and care for customer satisfaction. DO NOT WASTE YOUR TIME AT THIS DEALERSHIP!!! The management team could care less about you as the customer. When people say, “buying a car is terrible”, ADVANTAGE HYUNDAI of Hickville Long Island defines that experience. More

Caesar! The kindest, & very patient & honest salesman at this dealer. My 23 year old daughter purchased her first car here: a Tucson recently. He took care of her, made the right deal! He helped her feel co this dealer. My 23 year old daughter purchased her first car here: a Tucson recently. He took care of her, made the right deal! He helped her feel comfortable and took the time to explain details and process. Larry , finance manager , I found to be very straight shooter. I would purchase from them again! Good job Advantage Hyundai! I hope the service is as good More

Untrustworthy, liars, rude - go anywhere but here Bottom of the barrel salesman. Rude, sneaky, and liars. You really cant trust them at all. 1. They will promise you things with the sale of the car t Bottom of the barrel salesman. Rude, sneaky, and liars. You really cant trust them at all. 1. They will promise you things with the sale of the car that they will not honor the moment after you step out the door (free service, free gas fill ups, any modifications or add ons that need to be refurbished 2. They WILL try to pull a switcheroo when signing the contract, increasing the final amount. Are you serious? Why would anyone ever do business with someone who pulls that sort of crap? 3. They will tell you that negotiating for a better price is QUOTE A classic example of nickel and diming and we dont appreciate it. UNQUOTE. They dont treat you like this in other dealerships. STAY FAR AWAY FROM THIS ONE More

Deceptive Practices On August 27th 2019 I went to the dealership with my son to lease a 2019 Hyundai Sonata SE. I emailed Dominique Preston with some questions and she as On August 27th 2019 I went to the dealership with my son to lease a 2019 Hyundai Sonata SE. I emailed Dominique Preston with some questions and she assured me that they would forgive the remaining 8 payments of my lease since I received a notice from Long Island City Hyundai that they were willing to do so and that they had lease payments starting at $71 per month for the new Sonata. I printed out the car that I wanted and it was listed as a special for $72 per month. When we got to the dealer, I met Dominique Preston. She handed us off to Joe Schaffer. I showed him the notice that I got from LIC Hyundai to forgive the lease and I showed him the car that I printed out. He went to the back and when he came back he asked me what I was paying for the current lease. I said $330 per month as a result of the terrible deal from LIC Hyundai. The first offer he came back with was $319/month with $3995 down. I was insulted by this offer and let Joe know that. He said what do you want to pay. I told him that I want the deal in the offer online to be honored. He said he couldn't do that. Then he said they'll forgive the lease and the new payment will be $299/month with $3000 down. We told him $269/month and when he said he couldn't do that we proceeded to walk out and he came after us saying that he'll do it for $279 per month. We asked for a breakdown of the price with everything else laid out and he refused to give it to us. After reviewing the contract, I can clearly see that they didn't forgive the lease as they said they would do and as is on the signed lease order. Also they didn't include all of the discounts that they were supposed to. They were supposed to offer $4,250 from Hyundai and the dealer was offering and additional $2000 off. These two rebates are advertised on their website. My son also owns a Hyundai and we mentioned this to Joe. That should have been an extra $500 off. The total rebates should have been $6750 and they only gave us $4750. When we went to see the finance manager, he made me sign the lease agreement before the original lease order. There is a discrepancy between the the Lease Order and the Lease Agreement. The lease order shows that the $2310 old lease balance was taken off and on the lease agreement it was added back in. Even if the tax isn't figured into the $72 per month, figuring it in would still bring it to less than $200 per month for the lease. I would like the manger from the dealer to contact me to correct this. I will also be reporting this to the Better Business Bureau for deceptive practices. I wouldn't recommend this dealer to anyone. UPDATE 9/10: We met with Jon Stern and he admitted that they messed up and sent us a check for $1500 which was actually less than the amount that was actually owed to us. The difference was about $40. I appreciate them admitting to the mistake and I hope in the future they will be more honest and meet my expectations. More