Advantage Hyundai

SEXIST and Illegal I would give this NO * if I could I dealt with this dealership both in sales and then again in service. Let me say that this dealership is a complete horror show. Sales experience I dealt with this dealership both in sales and then again in service. Let me say that this dealership is a complete horror show. Sales experience was a nightmare because of the people in back registering the car. However, service is worse. I have 2 cars and brought the first car in for a few oil changes but wait times was stated to be an hour but was always over 2. Therefore, I stopped going there even though I had free oil changes. Then my 2014 Hyundai Accent started burning oil. I went back and had to do an oil test. I had to pay for an oil change which I did even though when I bought the car, I had free oil changes. I then had to bring my car back on 4 different occasions for them to test the oil. My car needed a new engine which was replaced free my Hyundai since it was under warrantee. I get a call that my car is almost done on a Thursday and then receive a call on Tuesday saying my cars been done since Friday where am I? I go to pick up my vehicle and when I return the loaner and my car is given to me, My Air conditioner is broken. I go back in to be told by Demitry that my ac was broken when I dropped off. I say " NO it wasn't, I was using it when I dropped it off." He said, he was noted on my paperwork that it was broken but never told me cause he figured I knew. I asked for a manager, I spoke with Chris. Who didnt even look up from his computer at me and said " HIs service dept said it was broken and that the AC is not touched during an engine change and since I WAS JUST A WOMAN, I HAD NO CLUE ABOUT REPAIRS. I then was very upset and told him that was unacceptable. HE walked into an office to speak with some one else and closed the door and stated " ANOTHER F***** IDIOT". They out freon in my ac but within a week, It was not working again. THANK GOODNESS for corp stepping in since, MY request for a call back from JOHN the local general manager went unanswered and also the district manager who I requested was unresponsed. ADVANTAGE HYUNDAI gives HYUNDAI a bad name. SERVICE and SALES are Horrible. They were sexist and namipulative. They LIE. *****CORP allowed me to go to another Hyundai dealership which covered my repairs for my AC since ADVANTAGE HYUNDAI caused the problem. BTW the AC is contacted to the ENGINE so when they remove the engine, they need to either remove the ac or tie it up so it doesn't get a hole in it******* Advantage is the worst DEALER SHIP ever ****** More

AWFUL HORRIBLE SERVICE!! AWFUL! Do not buy a car from this location, they are rude and overcharge. I leased the limited edition 2019 Kona as well as the extra tire package, I AWFUL! Do not buy a car from this location, they are rude and overcharge. I leased the limited edition 2019 Kona as well as the extra tire package, I got a flat and called the roadside service which was a guy in a maxima, not a tow truck. I have amazing credit and pay $412 a month for a limited edition Hyundai and it didn’t even come with a spare tire Or donut or run flats. The roadside service couldn’t help me. They never offered for me to pay for a spare or eve told me there was no spare when I purchased the car. They did nothing for me and treated me like garbage. Manager didn’t even come out of his hole! More

STAY AWAY !! Should be ZERO stars Horrible experience. Selected a car and test drove it. Joe the sales person pointed out the electric seats as one of the b !! Should be ZERO stars Horrible experience. Selected a car and test drove it. Joe the sales person pointed out the electric seats as one of the benefits. I then negotiated the price and made a deal. When I went to pick up the car Joe old me he "made a mistake" and the car I drove was NOT the one I that I purchased. The one I purchased did not have electric seats or sun roof. It was a Classic bait and switch and against my better judgment I still decided to go forward. No sense putting in information before hand because you still have to wait a VERY long time for the process. Made the appointment to pick up the car and NOTHING was ready so I had to wait well over an hour for the "paperwork" to be completed. Then I had to sit through the finance person trying to sell me a warranty for the same period that the car already comes with. Took this dealership 24 DAYS to get the loan paid off at which time I was already assessed a late fee. Manger did not return multiple phone calls. I was told by the sales person that the check went out and that was a LIE. I finally had to go to take time off and go to the dealership to talk to the manager. Even while I stood there he wasn't going to talk to me. He only spoke to me because I insisted to speak to him directly. He then spoke to me like I was an idiot, telling me how difficult the pay off process was and not to worry, my credit isn't impacted until the payment is 90 days late! Really?? I finally got confirmation that the check was being sent but the ineptness just continued. When they did finally send the check, it was sent to the wrong address!!! This was despite the fact that I had provided the sales person all of the accurate information where to send the check. Horrible sales, horrible customer service, unresponsive management. They simply did not care about the customer. High volume LOW LOW service and quality dealership. There are a lot of other choices in dealership, pick ANY other one but this one. More

Service is garbage Brought my car in for hard water spots on all the glass on a brand new car. Dropped car off on 7/10. Picked up 7/12. Spots still on glass and nose of Brought my car in for hard water spots on all the glass on a brand new car. Dropped car off on 7/10. Picked up 7/12. Spots still on glass and nose of my car has white paint from their walls and a gouge in the lower part of the facia. More

Never again! Never buy a car here. The only dealership on the island that doesn't have 3 day exchange shopper assurance. The twit Brianna sold me an elantra gt as Never buy a car here. The only dealership on the island that doesn't have 3 day exchange shopper assurance. The twit Brianna sold me an elantra gt as a wagon bigger than the elantra. Had no idea it was a compact and when I got home to load everyone in to pick up the car I drove there we barely fit. So I drove back to exchange it for a tucsan and they wouldn't. Said I would have to wait for paperwork and trade it in. I needed a car and had to buy another one since we didn't fit. Now I have two cars because I couldn't exchange it. Windows also had water spots that don't come out. Remote start has an additional key fob unlike I was told. If they put in the one with 3x lock they said I wouldn't be able to get in my car without using the laser cut key. Remote locks wouldn't work while it's running. The staff are all shams. This place will sucker you out of every dime and say anything you want to hear to get you into a car you can't get out of. Go anywhere else that has shopper assurance so you don't make my mistake. More

Excellent Experience Ricky Carre is the best automobile salesperson I have ever encountered.He cares about his customers and does whatever he can to help get them a car th Ricky Carre is the best automobile salesperson I have ever encountered.He cares about his customers and does whatever he can to help get them a car they will love and can afford.I have purchased 3 vehicles from him in the past year and live a distance from your establishment so that I could deal with Ricky. I would recommend him to anyone. More

False replacements needed Came today June 13, 2019 for a oil change for my 2017 Santa Fe. While sitting in the waiting area I was approached by my service consultant to fill m Came today June 13, 2019 for a oil change for my 2017 Santa Fe. While sitting in the waiting area I was approached by my service consultant to fill me in on what the service tech felt I needed. Let me just say I would not have been there at all if it weren't for their screw up the last time I was there for a recall. To make it up to me the service consultant gave me an additional free oil change. The consultant told me I needed a new engine air filter and cabin air filter, (BOTH OF WHICH I HAD CHANGED PRIOR TO MY APPT THAT MORNING). I got the Service Mgr. involved with the situation. After he checked out the problem he told me he was sorry. Not as sorry as me. A despicable and underhanded way for Advantage to run a business. More

Attempt to Bilk Customer Came in for a NYS Inspection, free oil change and to have a tire examined for a slow leak. Tessa Tarantino, my service advisor reported that the wall Came in for a NYS Inspection, free oil change and to have a tire examined for a slow leak. Tessa Tarantino, my service advisor reported that the wall of my tire was punctured and that the tire must be replaced in order to get my NYS Inspection. This was to run me nearly $300 and change. I declined the service and went instead to a local service station. I observed the examination of the tire. The puncture was nowhere near the tire wall and was easily repaired. The total cost was $47. I purchased my car there because I believed the service department to be reputable. But for warranty work , I will no longer use this service department More

Excellent Salesman! This the third car we’ve leased and/or bought with Ricky Carre. He is the best, most efficient and customer-caring employee at Advantage Hyundai. In f This the third car we’ve leased and/or bought with Ricky Carre. He is the best, most efficient and customer-caring employee at Advantage Hyundai. In fact we wouldn’t have closed our present deal for a 2019 Sonata had Ricky not been available to help us. I wish all car dealers were as personable and helpful as Ricky and as long as he is at Advantage Hyundai, my wife and I are going to be loyal customers. More

Satisfied with Sonata! Came in looking for an Elantra because of the low prices we saw on the website. Most dealerships try and hike up the price from the deals they offer o Came in looking for an Elantra because of the low prices we saw on the website. Most dealerships try and hike up the price from the deals they offer online or on radio but they definitely had cars available for the low prices. Ended up leaving with a Sonata because of all of the additional features the basic model had available. Took the car home the same night, and Ricky even helped jumpstart the car (another brand) we drove there because the battery was dead! Had a great experience here. More