Advantage Toyota Valley Stream

Service dept is going downhill rapidly Brought my car in for basic maintenance and NYS inspection. New system due to Covid so can't actually sit down with service advisor and discuss . Pick Brought my car in for basic maintenance and NYS inspection. New system due to Covid so can't actually sit down with service advisor and discuss . Picked up my car and was told they don't drive it up to front anymore because of Covid. Odd since they drove it in and out of the shop and back and forth to the lot. Wasted 15 minutes looking for the car which was parked behind the building. Funny thing is both my dad and sister serviced their cars same week and had their cars brought to them. Got home and looked over invoice only to find unauthorized charges for work i didn't request. Called them several times and tried to get my advisor, William, or service manager but never available. Left several messages over the course of the week, never heard back from anyone. Finally called my credit card to dispute the charge. More

Made the process a good experience. I didn't feel pressured as if they were trying to make a sale. Will recommend and return for future purchases pressured as if they were trying to make a sale. Will recommend and return for future purchases More

Great service, and wonderful staff, they really work with everyone in every suitation. And I love my car, thank you very much to everyone that assisted. everyone in every suitation. And I love my car, thank you very much to everyone that assisted. More

I drop off my car7.40 am to Toyota service for recalled They called me 2.40 pm My car stay 7 hours in Toyota service Only thing I don't Like Service Needs to be faster They called me 2.40 pm My car stay 7 hours in Toyota service Only thing I don't Like Service Needs to be faster More

Satisfied customer thanks to Andy Zollinger! The steps taken to keep employees and customers Safe during these stressful times was greatly appreciated. Andy always makes me feel comfortable abo The steps taken to keep employees and customers Safe during these stressful times was greatly appreciated. Andy always makes me feel comfortable about all of my vehicles needs. I never leave with a bad feeling. More

Quick. Clean. My only issue was the long wait time on entry. Feels like everyone had a 7 am appointment. But the service and precautions were greatly appreciated entry. Feels like everyone had a 7 am appointment. But the service and precautions were greatly appreciated More

The service at Advantage Toyota at Valley Stream is great. All staff members from what I seen was on point giving quality service. But Andy Zollinger is beyond giving great service. Andy Zollinger gave great. All staff members from what I seen was on point giving quality service. But Andy Zollinger is beyond giving great service. Andy Zollinger gave excellent service! Thank you Andy! More

Speedy Service Willingness to provide very good customer service as well as provide a timely status of work. Even though I did not have an appointment they were a Willingness to provide very good customer service as well as provide a timely status of work. Even though I did not have an appointment they were able to fit me in to reprogram my key fob. More

I took my 2019 Rav 4 in for its inspection and overall I took my 2019 Rav 4 in for its inspection and overall had a great experience. I wasn’t sure what to expect with this Covid-19 happening. But I felt I took my 2019 Rav 4 in for its inspection and overall had a great experience. I wasn’t sure what to expect with this Covid-19 happening. But I felt very safe. Every staff member was wearing a face mask. There was comfortable seating inside the building and it was spaced apart. They provided hand sanitizer. I dropped my car at about 11am and Was called at 12:45pm to say it was ready for pick up. There was a lot of people so I honestly thought it would of taken longer. But overall I was happy with my experience at Valley Stream Toyota! Thank you! More