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Advantage Toyota Valley Stream - Service Center

Valley Stream, NY

4.2
3,031 Reviews

3,031 Reviews of Advantage Toyota Valley Stream - Service Center

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March 10, 2025

My experience with the service department met all stereotypes. Promising and not delivering, not letting me know car won’t be ready for another day to reset a radio and also telling me they will get More

by MMESSNER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Zollinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Celine Zollinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Advantage Toyota Valley Stream responded

We're sorry to hear about your experience with our service department and the inconvenience it caused. If you had any issues, we encourage you to contact us directly. We appreciate the opportunity to have served you.

March 09, 2025

William was helpful & explained everything in detail. Excellent service Good experience for every customer Thank you More

by hollis526
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Baumgardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Advantage Toyota Valley Stream responded

Thank you, Hollis. We're glad to hear that William was able to assist you effectively and that you had an excellent experience with us.

March 09, 2025

The service was great,i was greeted by a service person as I entered the station and everything went smoothly…great job! More

by willie c HARVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Advantage Toyota Valley Stream responded

Thank you, Willie. We're pleased to hear that you had a smooth experience and that our team made a positive impression.

March 08, 2025

From check in to check out. everything was seamless. Celine was professional and pleasant. My wait time was short. Everyone was nice. More

by bballmom911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celine Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Advantage Toyota Valley Stream responded

Thank you, we appreciate your kind words on Celine and our service. We look forward to welcoming you back in the future.

March 08, 2025

Very good customer services, contact call for update was professional with on time shuttle/ car service. More

by d.benoit007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akin Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Advantage Toyota Valley Stream responded

Thank you for your kind words! We’re glad to hear that you had a positive experience with our customer service and found our communication and transportation services to be professional and timely.

March 06, 2025

Waiting time is not too good they need to improve the time please I’m More

by ABDUR350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Akin Dixon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Advantage Toyota Valley Stream responded

We understand how important your time is and appreciate your patience. Your input is valuable to us as we strive to enhance our service and provide a better experience for all our customers.

March 04, 2025

Easy to set up the appointment. Didn't have to wait at the dealership they called me to come back. They did a check up and inspection of the car free of charge which was nice More

by marc_landsberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Advantage Toyota Valley Stream responded

Thank you for choosing us for your recent service appointment. We are glad to hear that you found the process easy and convenient. Thank you for taking the time to share your experience with us.

March 02, 2025

Why would you charge almost 200 dollars to check the problem if my check engine light appears ! Not cool . ( my opinion) More

by wendyjames2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Zollinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Advantage Toyota Valley Stream responded

Wendy, we understand your concerns. Our pricing reflects the expertise and advanced diagnostic tools our technicians use to accurately identify and address issues. We aim to provide high-quality service and value to our customers. Please contact us directly with any concerns regarding pricing.

March 02, 2025

I just felt the wait was to long. people who came after me left before me More

by pepper11570
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Advantage Toyota Valley Stream responded

We understand that waiting can be frustrating, and we appreciate your patience during your visit. Your experience is important to us, and we're committed to improving our service.

February 26, 2025

I was signed in quickly . My car was finished in a really rapid time. Everyone was so professional, especially Celine Zollinger. More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celine Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Advantage Toyota Valley Stream responded

Thank you, Angie. We're delighted to hear that you appreciated the quick sign-in process and the efficiency of our service. It's wonderful to know that Celine Zollinger and the rest of our team made a great impression with their professionalism.

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