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William Baumgardner
William Baumgardner at Advantage Toyota Valley Stream

William Baumgardner

Service Advisor

Advantage Toyota Valley Stream

400 W Sunrise Highway
Valley Stream, NY 11581

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4.5
292 Reviews

Dealership Experience

7 yrs, 9 mos

Industry Experience

7 yrs, 9 mos

4.5

292 Reviews

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292 Reviews of William Baumgardner

April 07, 2026

Dealership Rating
Employee Rating

Advantage Toyota service adviser William was very disrespectful and unprofessional. He just yelled and cursed me for no reason. Advantage Toyota must check about this employee. More

by Sinasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 08, 2026

Advantage Toyota Valley Stream responded

We’re very sorry to hear about your experience and understand how upsetting it must have been. Your comments are taken seriously, and we appreciate you letting us know about your interaction.

February 16, 2026

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Employee Rating

Excellent work on my car and good communication with the advisor. Pick up my car was easy More

by Charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2026

Advantage Toyota Valley Stream responded

Thank you, Charlotte, for taking the time to share your experience. It's wonderful to hear that you were pleased with the work on your car and found the communication with your advisor helpful. We're glad the pick-up process was convenient for you. Your feedback is greatly appreciated.

January 31, 2026

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Employee Rating

Simple to drop the car off and pick it up. Bill in service was great. He explained each issue clearly and what was needed to correct it. More

by vas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 02, 2026

Advantage Toyota Valley Stream responded

Thank you for the great review! We’re glad the drop-off and pickup process was easy and that Bill took the time to clearly explain everything. We appreciate you trusting our service team and look forward to helping you again.

December 08, 2025

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Employee Rating

Travis is one of hhe best advisors. My only complaint about the service was after waiting 3 hours for an oil change and inspection, they did not wipe off ghe crayon markings on my winds More

by peterskee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Zollinger, Travis Cobbs, Celine Zollinger

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Dec 10, 2025

Advantage Toyota Valley Stream responded

Thank you for sharing your feedback and for recognizing Travis's efforts. We appreciate your patience during your visit and understand how the crayon markings on your windshield could be an inconvenience. Your input helps us continue to improve the experience for all our customers.

November 29, 2025

Dealership Rating
Employee Rating

A true pleasure dealing with Will and everyone else. No hard sell for services that were not required like most dealers . ( Yes I Know cars and what really needs to be done) More

by Car nut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2025

Advantage Toyota Valley Stream responded

Thank you for sharing your positive experience and for recognizing Will and the team. It’s great to hear that you felt respected and appreciated for your knowledge, and that your visit was comfortable and straightforward. Your feedback means a lot to everyone here.

November 05, 2025

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Employee Rating

Hi Thank you Mr William Baumgardner and your team for your cooperation, see you soon. More

by Shipul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2025

Advantage Toyota Valley Stream responded

Thank you, Shipul, for your kind words and for recognizing Mr. Baumgardner and the team. It’s wonderful to know you had a positive experience. We're looking forward to your next visit.

September 27, 2025

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Employee Rating

I am very happy with the service that I received at the dealership. This my 5th Highlander I brought from you guys More

by CD5538
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Hussain, Edward Flores, Shermica Malcolm, Will Ocasio, Ross Finkelstein, Jermaine West

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Sep 29, 2025

Advantage Toyota Valley Stream responded

Thank you for sharing your positive experience and for choosing us for your fifth Highlander. It’s wonderful to know that you’re happy with the service, and your continued support truly means a lot to everyone here.

Sep 29, 2025

CD5538 responded

Advantage Toyota Valley Stream always has excellent service and great customer care. I will see you when am ready for my six Highlander.

September 26, 2025

Dealership Rating
Employee Rating

From this last experience, the staff was great as usual. The only issue I have is the amount of reminder calls or text I receive for my appointments. I only need like 1 or 2 More

by RONALDHINDS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Akin Dixon, Margie Bonel

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Sep 29, 2025

Advantage Toyota Valley Stream responded

Thank you for sharing your feedback and for highlighting the positive experience you had with our staff. We appreciate your thoughts on the appointment reminders and understand that receiving too many notifications can be overwhelming. Your input is valuable and helps us continue to improve the service we provide.

September 22, 2025

Dealership Rating
Employee Rating

Great service you be in and out and they do good work on your car More

by KEVINDAWSON00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Zollinger, Xavier Ascencio, Frantz Casimir, Travis Cobbs, Akin Dixon, Margie Bonel, Celine Zollinger

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Sep 23, 2025

Advantage Toyota Valley Stream responded

Thanks for the great review! We’re glad to hear you had a smooth experience and that the team provided quick, quality service on your car. We appreciate your support and look forward to helping you again!

September 06, 2025

Dealership Rating
Employee Rating

Outstanding, kind, knowledgeable, everyone including the car attendants and cashier. Andy and Celina, and Mr. William are very helpful. More

by SELOCH02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Zollinger, Celine Zollinger

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Sep 08, 2025

Advantage Toyota Valley Stream responded

Thanks for the kind words! We’re glad to hear you had such a positive experience with the entire team - including Andy, Celina, Mr. William, and the car attendants and cashier. It’s always great to know when everyone plays a part in making your visit a smooth and welcoming one!

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