Advantage Toyota of River Oaks

Made an appointment to see a used Kia Sorento, but it didn't matter because we never spoke to the person who made the appointment. The first salesperson to greet us took us to his desk. About 15 minutes didn't matter because we never spoke to the person who made the appointment. The first salesperson to greet us took us to his desk. About 15 minutes after we arrived, while we were looking at the Sorento, I received a text from Advantage asking if I had made it to the appointment. Lack of internal communication? Advantage has a great area to look at vehicles during inclement weather. The salesperson was definitely not supportive of the Sorento. True to brand loyalty, the salesperson kept attempting to up-sell Toyotas, including mini-vans which were completely off the table, and was very unhappy when the Highlander got a "meh" reaction, even though it was $15k over the stated budget. The most negative interaction was when the salesperson said to not use the car seat base, because the car seat and base couldn't fit directly behind a 6'2" driver. This came after the car seat and base didn't fit behind the tall driver in both the Sorento and Highlander. This visit was mostly to fit car seats in the Sorento, and any other SUV available, which was accomplished. More

Service advisor Juan and technician Martin provided excellent service. My routine service was taken care of and my two issues were resolved efficiently. My 2022 Toyota Rav 4 had a defective battery tha excellent service. My routine service was taken care of and my two issues were resolved efficiently. My 2022 Toyota Rav 4 had a defective battery that was causing two alerts to keep appearing on the display. Very scary, but I was finally given excellent service by Juan and Martin on Saturday 4/15/2023! Thank you!! More

They’re professional, prompt and knowledgeable, with quality service and customer excellence. They keep to timeframe for all services. quality service and customer excellence. They keep to timeframe for all services. More

Ok people there. Did not get the best deal. Somewhat disappointed. Had to pay more. Did not get the best deal. Somewhat disappointed. Had to pay more. More

I went to the dealership to look at a used car, that was advertised on their website for $48,473. After taking a test drive I said how much will the car cost. To my surprise they came back with a figure of advertised on their website for $48,473. After taking a test drive I said how much will the car cost. To my surprise they came back with a figure of $55,473. When I asked what about the advertised price on their website which you can see in the picture, the sales man named Derrick Gordon (stay away from him) said we are charging you $1999 for detailing and another $4999 for paint refinish. I said to him I do not want either of those two options. He said I cannot allow that. So be very careful with this dealership they are big into "Bait & Switch" tactics. I am calling the Illinois Attorney General tomorrow to see if this is legal. More

Service is absolutely awful. Did work that I didn’t authorize and still charged me for it. Told me my car would be done same day had to bring it back another day. Made me wait 3 Did work that I didn’t authorize and still charged me for it. Told me my car would be done same day had to bring it back another day. Made me wait 3 1/2 hours longer then I should have even with an appointment. Absolutely terrible experience. More

Dan was very helpful. Inspection video was very informative. It was a good first time experience. Inspection video was very informative. It was a good first time experience. More

The chairs in customer service waiting area need to replaced or cleaned They have stains on the It’s nasty looking The service area staff could be more attentive. The lady that makes the coffee w replaced or cleaned They have stains on the It’s nasty looking The service area staff could be more attentive. The lady that makes the coffee was very welcoming and pleasant Made me feel like family More