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Lied to about no credit check Was told they wouldn't do an external credit check and they did. Also ran credit check with 3 different banks without our permission. Sales rep asked Was told they wouldn't do an external credit check and they did. Also ran credit check with 3 different banks without our permission. Sales rep asked me if i can work out the numbers would you do it. Said i need to talk to my husband first. Dealt with. Wendy Khamphong More

Terrible Experience Worked with an internet Manager Mike Rowe and obtained pricing on a 2017 Jeep Grand Cherokee via e-mail and phone. I had a trade in and understood it Worked with an internet Manager Mike Rowe and obtained pricing on a 2017 Jeep Grand Cherokee via e-mail and phone. I had a trade in and understood it might vary a little bit upon actual inspection. Goal was to be in and out less than 30 minutes since all the work was done upfront. I arrived at the dealership, and was brought to Mike who barely offered a smile when he saw me. Since I was helping a friend out, at one point he turned to her and asked if she had ever purchased a car before. Seriously? She is 59, successful, educated and you ask if she has ever purchased a car. How insulting and patronizing. He goes away and leaves us waiting and upon his return he begins to say how the trade in of a perfect 2015 Audi A4 is lower and lists all the reasons. So, the new out the door price is $5,000 higher than the quote he gave me in an e-mail. I told him we are not playing the game of back and forth for 2 hours. Honor your quote. He leaves again and comes back 15 minutes later with another equally bad price. Had enough and demanded the keys back to the Audi. Left and obtained the same vehicle from another dealer thousands less and with a much more respectful and honest individual. Will never buy a car from this dealership. Doug More

New car purchase Tried to buy a new Jeep Grand Cherokee from Eric. He was not upfront to deal with was either very dishonest or completely unqualified for the job. W Tried to buy a new Jeep Grand Cherokee from Eric. He was not upfront to deal with was either very dishonest or completely unqualified for the job. We had a deal on the table after a great deal of very frustrating negotiations and then he completely threw the deal out the window with their difficult and jubious credit and finance practices. They left a very nasty taste in my mouth and were glad we did not make the purchase. Eric continued to pester me with email and text after I clearly stated to him I wanted no further contact or communication with him. Other members of staff are still contacting me to ask how I am enjoying my purchase? I would not recommend them to anybody. Charles MacRae More

Worst experience EVER!! Bought new 2017 Jeep Grand Cherokee with 23 miles on it on 11/30/16 and as soon as I got it off the lot the "check engine" light came on. I turned the Bought new 2017 Jeep Grand Cherokee with 23 miles on it on 11/30/16 and as soon as I got it off the lot the "check engine" light came on. I turned the vehicle around and my sales rep looked at it and said, "it's not blinking yet so go ahead and bring it back in the morning." My home is 24 miles away and I later learned the service dept was still open. I brought the vehicle back and thought I'd be given preferential treatment to get my brand new vehicle looked at but was humiliated by being put at the back of the line of appx 50 other vehicles. I was given a rental and 3 days later notified my vehicle was ready. I picked it up and within a mile of the dealership, the "check engine" light was back on. I took it back and they put me in a rental again. I was furious so I contacted the sales dept and they offered no help. I called and left a message with owner, Coye Pointer, and never got a return call. It took another two days to repair the vehicle with no sense of urgency. This is by far the worst auto dealership I've ever dealt with. More

Honesty and Trust are gone I bought my car 2006 Audi A4 2.0 T from this dealership Sept 27th after my previous car was totaled. I bought the care for a reasonable price and was I bought my car 2006 Audi A4 2.0 T from this dealership Sept 27th after my previous car was totaled. I bought the care for a reasonable price and was told a thorough inspection was done on the vehicle. I've driven it since and have had no issues until I took it for it's 3K first oil change. I went to my trusted mechanic and they were servicing my car and noticed that I have a leak in my water pump. They stated that I will need to replace my waterpump and my timing belt. They stated to me that this leak has been there for a while because of the amount of water in the pan under it. They stated the reason i didn't notice any leak or drops on the ground is because it pooled in the pan below. Now I understand i'm buying a used car... I understand I drove it off the lot. I spoke to a manager of used car sales name Chris and I said to him I feel taken by the dealership because it's been 2 months and i'm having to essentially replace a major part on the vehicle costing me roughly 15% of the vehicles worth. He says to me there's nothing that he or anyone else at the dealership could do and that I should have inspected it before i bought it. To me this is poor customer service... This is great salesmanship hey sell a car no mater the condition even though they stated to me they did the 20/30/50 point inspection, however they failed to tell me that I have to replace this item within the first 2 months of owning the vehicle. My issue is i'm not a mechanic, i'm a consumer buying a car. If i knew all the ins and outs of the car and could have taken it to another mechanic to review then i would have. However I couldn't do that, and therefore this is why dealerships and car sales people have a bad names. If you did what's in the best interest of a client knowing they know nothing about cars other than driving we would all feel better about dealerships and car sales people..... My issue is if you want a client for life, someone who is willing to buy cars from only you for as long as i live (Which is many cars) then treat me right and you have my loyalty. More

Customer Service is horrible I purchased my Jeep Grand Cherokee from the dealership, great salesman, great finance and overall a great experience. However, the service departme I purchased my Jeep Grand Cherokee from the dealership, great salesman, great finance and overall a great experience. However, the service department is absolutely horrible. I called trying to make an appointment to bring my brand new car in to get the windshield wipers fixed. Keep in mind I want to go back to where I purchased the car since they took care of me the first time, but the lady was extremely rude on the phone. I was told it could be an hour to five or six hours and there is nothing she can do to help, I asked if I could speak to a service representative and she told me again they can not help you. I then stated I would look into another option then as I do not have another vehicle to use for work. She then instead of helping to solve the issue just hung up on me. I will not be returning to this dealership, More