Airpark Chrysler Jeep Dodge RAM

For 14 years i have been taking my Challenger to Airpark for service and repairs. This time i am extremely disappointed and have had the worst service adviser ever! Richard Small told me that if brought my for service and repairs. This time i am extremely disappointed and have had the worst service adviser ever! Richard Small told me that if brought my car in on Friday and left it over the weekend, it would be repaired and i could pick it up Monday. That was the first lie. When i messaged and asked the status of my car his reply was " stand by". Not what a car owner wants to hear. Finally, Monday after me hounding him for an answer he tells me the part needs to be ordered, it would be in Tuesday and installed and the car would be ready Wednesday. Nope! Wednesday, i was told the car needs another part and that would be ordered and installed Thursday and car would be ready for pick up. Another lie. Many "stand by"s later, i finally handed my husband the phone and said he is jerking me around and you talk to him! Trust me, my husband an old mechanic and Vietnam Vet has a temper and not happy with the stand by replys called Richard Small who did not tell my husband to stand by and assured him the car would be ready by Friday. Another lie. Friday came, now my car is being held for one whole week, and only suppose to be over the weekend--husband again phoned stand by Small and was told the car is not ready and the part has not arrived. Long story made short is husband told stand by Small to be sure the car is ready because we were coming to pick it up and bring it home and go else where to get it repaired . Sad to say the service dept. use to be a very good place to take my Challenger, and we have had very good, caring advisors and i have lost faith in this dealer ship and really not happy by the way i was treated by Richard Small the worse service adviser ever! By the way, the other lie was i had NO new parts installed in my car at all. All was done was oil change. Plus! I also had an e-mail of a multi point inspection done of my upholstery, carpets, brakes were checked , plus everything that was not under the hood checked over of which i certainly did not ask for nor want and then after that an e-mail of the person Gab who buys pre-owed cars that come in for service and since i brought in a Challenger , if she gave me the correct number would i be interested in selling it? Sounds a little "fishy" to me, and very disrespectful of someone wanting to buy my car that i have NO intention of selling and then Richard Small and his stand by attitude not being honest with me. I am sure there are honest service advisors that work there, i happen to get one that is not ane sad to say, my Challenger will not go back there. More

Flew from San Jose to check out a convertible car, put a $1000 deposit to hold the vehicle and the convertible top was not functional when I arrived. The GSM would not return the deposit because I did not a $1000 deposit to hold the vehicle and the convertible top was not functional when I arrived. The GSM would not return the deposit because I did not ask if the top was working before I came, even though the online ad clearly states power convertible roof. Shady business practices preformed here, no regard for customer satisfaction. GSM and sales guy Vik were constantly pressuring me to buy even with my concerns about the top claiming "the tops still works you can put it down manually, it will cost less than $500 to fix", which is completely untrue. I had a horrible experience here, the only person who did not pressure me nor make me feel scammed was Gabe Soto. I wished I looked at all these horrible reviews before doing business with the people at Airpark. Primarily the GSM and Vik are horrible to work with, and their greed is very visible. STAY AWAY. More

,If there were a 6 star rating, I would give it! I had a great buying experience with Airpark CJDR. I did my research and knew what I wanted and reached out to the internet team at Airpark as they I had a great buying experience with Airpark CJDR. I did my research and knew what I wanted and reached out to the internet team at Airpark as they had a large inventory and what I wanted. Drew Beversluis contacted me within 8 hrs and from that point on, my buying experience was smooth, no pressure and enjoyable.. I set up test drives with Drew online and when I showed up to the dealership, Drew had all the trucks I wanted to test drive lined up and ready to go. During the test drive phase Drew was very knowledgeable and gave me NO PRESSURE to buy. I explained my requirements and Drew met every one of them.. I decided to purchase from Airpark because of Drew and the no nonsense, no pressure sales tactics I experienced. Even during the final paperwork with fast Eddie Duarte, there was no pressure to upsell anything. If your in the market- go see Drew at Airpark for a great experience! More

Horrible experience my truck came with a shattered window they wouldn't fix. To this day still don't have the paperwork to get my plate. Cant get anyone to call go ANYWERE else! they wouldn't fix. To this day still don't have the paperwork to get my plate. Cant get anyone to call go ANYWERE else! More

Gladiator for its oil change. Came in at 2pm on August 26th, and like I always do, removed my pistol from the holster I have down by the gear shifter, and put it deep in the cent Came in at 2pm on August 26th, and like I always do, removed my pistol from the holster I have down by the gear shifter, and put it deep in the center console, and covered it. When I picked up the vehicle, the first thing I always do is put it back, so it's within reach. Well, it wasn't there. Called the Scottsdale PD, and they came out and filed a police report, but im sure it's well gone now. It's frustrating & sad that someone would do such a thing. If you're bringing in for service, I'd recommend leaving nothing of value in your vehicle. More

Glenn Ryan was my car salesman and Michael Gutierrez worked me with on financing. Let me describe the entire purchase process from beginning to end. On February 1, 2023 I submitted a factory order fo worked me with on financing. Let me describe the entire purchase process from beginning to end. On February 1, 2023 I submitted a factory order for the last call dodge challenger with Glenn Ryan. The process went smooth and they did not add a markup to my car. That was the main reason I chose Airpark to be honest. All dealerships around took advantage of Dodge's last call and starting adding ridiculous markups to the vehicles but Airpark did not for my order. Fast forward to August my car was finally built and delivered to the dealership. I went over the paperwork with Glenn and noticed they had added a dealer installed fee. I asked him what this was and that I did not approve it because back in February I specifically stated I did not want any dealership added accessories. Glenn went to talk to the finance department and came back with a new sheet that had removed the dealer installed fee. That right there was something I really appreciated from Glenn as that was a fee I did not approve. Once the paperwork was good, I signed it and then went to work with Michael regarding my financing options. Michael tried to find me the best rates but unfortunately fell short. I told him I had been pre-approved from a credit union and that their interest rate was lower than all of his options. Due to this, I would prefer to finance with the credit union. Michael stepped up and told me he would offer me a lower APR than the credit unions. He showed me the new offer and it was indeed lower than the credit unions so I decided to finance with Airpark. Lastly, I signed all the paperwork and drove away with my new car. Glenn and Michael both worked with me therefore I was satisfied with my purchase. Additionally, Airpark is a partner with Affiliate rewards which was a big plus. With the affiliate rewards, you pay 1% below dealer invoice on your new vehicle so I saved a good chunk of change. Glenn assisted with this as well. More

Was on my way to test drive a vehicle that I was going to buy. Asked earlier in the day if it was available to check out and drive. Was told it was and to swing by. Got a text half way on my trip over saying buy. Asked earlier in the day if it was available to check out and drive. Was told it was and to swing by. Got a text half way on my trip over saying they couldn’t get the key because the service dept is locked and they are closed today. More

Here is another dealer that changed all its staff and its entire practice of treating customers with respect to like xxxx. Called to make an appointment, was told that the appointment is to talk to a servi entire practice of treating customers with respect to like xxxx. Called to make an appointment, was told that the appointment is to talk to a service advisor, NOT for the service (this is the crap Airpark Jeep methodology mentioned in my previous review). The vehicle would have to sit there for 3 days to be looked at and diagnosed. I asked "why don't we just make the appointment then for in 3 days?" That confused the advisor (John), who just said "we don't do it that way." Clearly, this is so they can stack vehicles for service without ANY CARE for the customer. This shows they have absolute NO RESPECT for their customers. I'll go elsewhere. More

Stay away from Airpark Dodge Chrysler Jeep. Read the negative reviews because they are telling the truth. This dealership is riddled with post-sale issues and accountability. We leased a Jee Read the negative reviews because they are telling the truth. This dealership is riddled with post-sale issues and accountability. We leased a Jeep Wrangler 4xe on April 23, 2023 from the salesperson Andrew/Drew, and the vehicle has been great thus far. What has not been great, is that we have still not received the money for our trade-in vehicle. We have attempted to reach out to the dealership multiple times with every employee telling us something different. Specifically, Brian (I believe the GM), initially called us a few days after getting the vehicle and when voicing my concern of not hearing from our bank or the dealership he assured me that it is being processed and can take a bit longer at times. Brian also consistently talked over me on the phone when asking him questions regarding the money owed and other post-sale questions. After waiting a few more days we called our bank who said they have not heard from the dealership nor showed any transfers/communication taking place on this. We then called the dealership asking to speak with Muhammad the finance person who we processed the sale, we were told he was busy and would give us a callback. He never did. *** Heads up; Muhammad and the finance team will attempt to sell you on their MPP coverage. It costs thousands of dollars and when we turned it down he dropped it to about $30 a year "to be nice". Even having the gall to ask us to leave him a good review after giving us that "deal"***. A few more days passed and we attempted to call again this time reaching Patricia or Patty in reception and explained the issue and lack of call back from the team, she then assured us she won't let that happen again and said she would look into it. As she looked us up she expressed that it was odd that it seemed that nothing had been processed yet via their system. This left us concerned that Muhammad and/or our salesperson Andrew/Drew did not process our trade-in or actively begin the transaction with our bank. Patricia or Patty then said she would make sure to find someone in finance who could help us and would call us back. No one did. Lastly, we attempted to call back the same day after not hearing back from anyone and being promised that someone would give us a callback. We reached a salesperson named Travis. Travis said he would also find someone who could help with our issue and put us on hold for 10 minutes and then sent us to voicemail, assuming to not have to deal with our issue. At this point, we still don't have the money from our trade-in and are concerned if it has even been processed correctly or if we will run into a larger issue down the road. It seems that this branch strictly focuses on "making the sale" versus consumer retention, I have never experienced this with competitor companies/branches like BMW or Mercedes down the road from Airpark Dodge Chrysler Jeep. I am hoping that this review not only helps future shoppers to avoid Airpark Dodge Chrysler Jeep while they sort out their internal operations failings but also enacts someone on the Airpark Dodge Chrysler Jeep team to CALL US so that we can find a solution to the issues we have.  More