Airpark Chrysler Jeep Dodge RAM

My experience with the Service department Brought my vehicle in for a broken track bar. I bought my Jeep from a dealer in Iowa with a lift on it already with 1500 miles on it (so basically br Brought my vehicle in for a broken track bar. I bought my Jeep from a dealer in Iowa with a lift on it already with 1500 miles on it (so basically brand new). I brought it in on a Monday. Tuesday Wednesday go by and no calls so I assume they are working on it. I call Thursday to check in on it and this is when I find out about the warranty issues. Service guy claims he tried to reach out to me but I have no missed calls or voicemails regarding this. They tell me since it was an aftermarket lift they couldn't fix it under warranty unless the dealer I purchased it from in Iowa would approve so i give them the number to call them on Friday. I'm not sure if they ever tried to call them becaqause I called to check in on Friday and was told I needed to do it. I call the Iowa Dealer on Friday and they tell me their warranty guy is out so they can't do anything until Monday and they would call me. Well they didn't, so I had to call them on Monday only to find out they had no idea who put the lift on and couldn't warranty it. Between that dealer (and yes they got a 1 star rating to) and Airpark my faith in Jeep dealerships is very low. Neither would warranty the fix even though my vehicle was still inside the 3yrs 36K. Ok so no warranty fix. When I call Airpark after finding this out and ask what it would cost to have it fixed I was told "give me an hour to price". Two hours go by so I just tell them, forget it, I'm coming to get my Jeep to take it someplace else. Mind you I've had a loaner car the entire time. I assumed it was just a courtesy vehicle but turns out it was a rental. So basically they didn't do any work on my jeep and I had to pay them $35/day for a rental ($280!!!). Really, you give me a the run around for a week and then make me pay for a rental car. Really!!! Also have you noticed how they never ask you to do surveys on your experience anymore? Wonder why. More

Top notch! Wound up buying from Airpark because #1, we were treated well & #2 because we loved the 2016 Trailhawk. We got a great deal & we're sad to see our 13 Wound up buying from Airpark because #1, we were treated well & #2 because we loved the 2016 Trailhawk. We got a great deal & we're sad to see our 13 Outback go, but excited to bring our new Jeep home. Thank you Steve Jones, thank you David Head, & thank you Frank. (For gladly passing up on a sure sale to deliver our vehicle) Paul & Allison More

Excellent!! Will be back for more business!!! My experience was great from start to finish. I bought the Dodge Durango RT and absolutely love it!!! Cameron Fisher was the sales agent and Robert My experience was great from start to finish. I bought the Dodge Durango RT and absolutely love it!!! Cameron Fisher was the sales agent and Robert Pittman the finance guy. They were both very professional and sincere. I will be back in a couple of weeks to buy my son a car and have already referred them to a couple of people. Thanks again guys!!! More

Lies and broken Promises We went to this dealership where we thought we found a great deal. The vehicle was not ready to be sold had not been smog tested but if it passed the We went to this dealership where we thought we found a great deal. The vehicle was not ready to be sold had not been smog tested but if it passed the manager wrote down a price and monthly payment. The note stated $352 Month includes 3yr 36,000 miles (warranty). The vehicle was ready to be picked up as it passed the smog test and the manager says no that note was $352 but it does not include warranty.....THE NOTE SPECIFICALLY SAYS INCLUDES. So they did a bate and switch and it was a hand written note only due to the fact we could not do the paper work since the vehicle had not passed inspections. This is the worst feeling of disappointment and they do not honor anything. More

Horrible service and extended warranty Our jeep has been in 4 times to fix some trim pieces. Only 1 was fixed. They said the rocker panel was replaced, lied. They not only didn't replace it Our jeep has been in 4 times to fix some trim pieces. Only 1 was fixed. They said the rocker panel was replaced, lied. They not only didn't replace it but it come back missing all the clips. Took back in and said it wasn't covered because a 50 lb little girl stepped on it. They will do and say anything to get out of fixing something. I was willing to fix myself if they would give me the parts. More

Feedback/Sales Request Mr. Patinsky was patient knowledgeable and courteous. Not to aggressive but willing to move in the direction of a good close for the deal. I plan Mr. Patinsky was patient knowledgeable and courteous. Not to aggressive but willing to move in the direction of a good close for the deal. I plan on a Ram Truck this spring...I will give Mark first shot. Good experience, great product and a good close. Just to long in finance...I am optimistic about the service dept...a lot of negative reviews. However one can only expect to be treated as you treat others you are dealing with...... More