Airpark Chrysler Jeep Dodge RAM

I have officially had the worst experience I have ever had with any company dealing with Airpark dodge. Let me start out by saying this review actually has two parts. Starting last Wednesday 06/10/ had with any company dealing with Airpark dodge. Let me start out by saying this review actually has two parts. Starting last Wednesday 06/10/2020 I took my 2015 Dodge Challenger into the service center to have the AC serviced. After working with Vicki (service advisor) it turned out that the AC just came unplugged and they were happy to fix this at $0. I was ecstatic about this and was very excited that I had finally found a good trustworthy service center. However, after I picked up my car is when the trouble started. I noticed about 10 minutes after picking up my car that the passenger seat no longer moved forward or back (even though when I dropped off the car it worked perfectly). I immediately called Vicki and told her what I had noticed and she admitted that to fix the AC they did have to work in the passenger seat of the car which would cause the tech to have moved the seat back. She instructed me to bring the car in Monday 06/15/2020 to have the seat fixed. At this point I was still happy that Airpark Dodge was willing to make things right. I had an appointment at 7 AM on Monday and I arrived at 6:45. I waited until 8:45 to see what was going on and was finally informed that the piece that they needed to fix the car, they did not have and they would have to find one and have it shipped in. I was OK with this as Airpark Dodge was still willing to make things right. They sent me on a Lyft to get to work and told me they would call me within the hour to let me know what was going on. By 10:30 I called and was informed that they would NOT be fixing the car as they found out the part would cost them $600 as they would have to order it. I had requested to speak with a Supervisor on this as it was the fault of Airpark Dodge that caused this piece to break. I was instructed to speak with the Service Manager Ron. After trying to get a hold of Ron several times I finally decided the only way to speak to him was obviously to go back into the service center and talk to him face to face. When I arrived at Airpark Dodge I finally was able to speak to Ron. Speaking to Ron was very aggravating, I received excuses such as, "If I go to a Dentist, and I have a heart attack, is it the Dentist's fault or my own" and, "your car is a 2015 with 100k miles on it, so the seat was going to wear out anyway" These two responses did not settle well with me at all. The dentist analogy is completely unrelated, if I were to go to a dentist and the dentist were to chip my tooth, yes I would expect them to fix their mistake as IT WAS THEIR FAULT. As for my car being 5 years old with 100k miles on it, what does that have to do with anything, I am proud of the car that I have for myself and my 2 year old daughter to drive around in, just because Ron didn't see value in my car, doesn't mean it isn't important to me. After speaking with Ron face to face for about 20 minutes, he finally agreed to have a tech take a look at the seat and try and fix it, I went home with high hopes that Ron and Airpark Dodge decided to do what was right and fix their mistake. I waited until 5 PM to call in and see what was going on as I hadn't heard anything for 2.5 hours. I was able to get in contact with Vicki's assistant Tom who instructed me that Ron and Vicki had left for the day (without calling to give me any updates on the car) and that the car was ready to be picked up and all is fixed. I was ecstatic with this answer and rushed over to Airpark Dodge to get my car back. After I got the keys from Tom the first thing I did was test to make sure the seat was working...the seat was STILL NOT working. I walked back up to Tom and told him that the seat was not fixed and I was very disappointed that I was told to come pick up the car and it was fixed and ready. I asked Tom to leave a message for Vicki to call me first thing in the morning 06/16/2020 (at this time 10:15AM I have still not received a call from Vicki). I have left a voicemail for Coy (the general manager) to call me (I am yet to receive a call) More

I would not recommend this place. We bought a Jeep here a year ago and the only way they would agree on the price was if we bought their Care Plus package through MPP. They said "you get 3 years oil changes year ago and the only way they would agree on the price was if we bought their Care Plus package through MPP. They said "you get 3 years oil changes and tire rotation - replacement keys if you lose or brake them - paint-less dent repair all that and more for 3 years" so we did it because we wanted the price we agreed on before they found out we had our own financing which also made them irritated. It has been a year now and we have still yet to get any information on how it works or what MPP is. I had to call them over 6 times and talk to countless mangers before they emailed me a copy of what we signed but still nothing in the mail about MPP like they said there would be. Go to a different dealer to try and get a new key and they have no idea what MPP is. I had to call 3 or 4 times having to talk to a manager about getting a dent and new key. They said let me look into it and then they had someone else call me back telling me that they can't do anything and that I needed to call MPP. I call MPP and they say that the dealership has to call them so you need to go in and then they call us to get the key. ( I am so glad that they sold me something that they had no idea how to use.) OK so NOW I have to go in and get a key and oil change so I call ahead and make an appointment they said come in at 10 it will take an hr. (1 hour really for an oil change and a key) OK I say. I get there and the service guy I was told to talk to about this I was informed he will know everything and will take care of you. Ok perfect 👌🏻! HE had no idea what I was talking about until I explained everything AGAIN. He was nice and did it all but it should not be this hard. also 1 hour turned into 2:30 hours. They get one star because you should not have to tell them how something they sell works also if you don't hound them they will never call you back. As well as 3 years oil change they said we get is only a set amount if you use them all in 2 years that is all you get. More

Great Customer Service! I bought a 2019 Mazda CX-5 in March with a temporary 90 day plate to register out of state. Due to Covid-19, I was unable to visit the DMV before my t I bought a 2019 Mazda CX-5 in March with a temporary 90 day plate to register out of state. Due to Covid-19, I was unable to visit the DMV before my temp plates expired. I reached out to Ghaleb, who sold me my car, and within 10 minutes the 45 day extension was in my email inbox. He is incredibly helpful, extremely friendly and so timely with his responses. I definitely will be recommending him to family and friends and will be visiting Airpark Chrysler Jeep Dodge RAM for future purchases. THANK YOU Ghaleb! More

Best dealership only if you live around Scottsdale or your last ends in a certain syllable, filled out the credit application waited for 2 days, no response, called only if you live around Scottsdale or your last ends in a certain syllable, filled out the credit application waited for 2 days, no response, called every day for 5 days straight, the only answer i got was the bank is closed, don’t know what the response is from the bank, let me look into it. Do I recommend the dealership ABSOLUTELY !!!!!!, if you don’t want a response for working over the internet and not walking in. More

Took the Jeep in to get some work done and was told that the brakes and rotors needed replaced. In fact the Service Manager said that the pads were down to 3mm. I took the car to another place and found the brakes and rotors needed replaced. In fact the Service Manager said that the pads were down to 3mm. I took the car to another place and found out that there was 1/4 inch left on the pads and the rotors were just fine. Needless to say I’m very disappointed. More

Used Vehicle Purchase Had a great experience working with Drew Beversluis, he was friendly and easy to work with. Was Knowledgeable and if he didn't know the answer he wen Had a great experience working with Drew Beversluis, he was friendly and easy to work with. Was Knowledgeable and if he didn't know the answer he went the extra mile to find an answer. More

I was a former wrangler leaser until someone hit me and totaled it. I am a returning customer and Devin Prescott makes up lies saying I said things I didn’t. They lost a sale from me and I will be taking b totaled it. I am a returning customer and Devin Prescott makes up lies saying I said things I didn’t. They lost a sale from me and I will be taking business elsewhere! Don’t trust this dealership More

I had heard good things about Airpark so it was unfortunate they did not come close to meeting the minimal expectations I had for them. Originally contacted through True Car, Shelly Lipton from Int unfortunate they did not come close to meeting the minimal expectations I had for them. Originally contacted through True Car, Shelly Lipton from Internet Sales got in touch with me about the pre-owned Jeep I was interested in. I told her I had a trade in and she asked me to send her my VIN, color, and upgrades. I sent the requested info in a text and waited to hear back. I hadn’t heard anything in 24 hours despite sending her a couple of texts and info on a different Jeep I was more interested in. The next day I emailed and called but still nothing. Finally I jumped on the website and started a chat with Charles Murray- Internet Sales Manager. I asked to speak with a manager. I spoke with Jordan to whom I expressed my displeasure about the lack of communication and told him I wanted to deal with a different sales person. He said, “I have 43 other sales people who would like to to a deal” and that someone would call me. Charles Murray got back with me. The communication didn’t get much better from there but I applied for a loan through Airpark and Charles said they’d get back to me in the morning. He sent a text the next morning to say the Jeep I had been applying for was sold. What a circus they are running. General Manager Willie Rosiles sent me a form email asking about my experience . I replied to him with all of the information about my negative experience with the dealership. Of course, I heard nothing back. There is lack of communication internally as well as with customers. They are late in responding to texts, voicemail, and email. How do you sell a vehicle that someone has applied for credit on without giving an opportunity to put some cash down to hold it. There isn’t one positive thing I can say about my experience. I would advise anyone and everyone to steer clear of this mess of a dealership all together. More

Had the good fortune of working with Rebecca Stocks to the end of purchasing a 2019 Ram 2500. I have purchased many vehicles from Minivans to Mercedes—Porsches to Pickup trucks. In all these experiences the end of purchasing a 2019 Ram 2500. I have purchased many vehicles from Minivans to Mercedes—Porsches to Pickup trucks. In all these experiences I have encountered NO one as professional, courteous and efficient as Rebecca. In all the Southwest their is no one I would be more inclined to recommend. Whoever hired her knows his/her stuff ! Congratulations More

Great sales department. Thank you Mr. Mark Patinsky I was shopping around for a jeep. I visited 3 other different dealerships without success. I was greeted right away from the moment I stepped into the I was shopping around for a jeep. I visited 3 other different dealerships without success. I was greeted right away from the moment I stepped into the parking lot with great respect, and friendliness. I was helped by Mr. Mark Patinsky, and his associate.Mr. Mark Patinsky, and his associate were very helpful, the prices on vehicle were very cleared and transparent. No hidden charges, no waiting games, no hard sales. I would definitely recommend Scottsdale Airpark dealership to anyone I know that is shopping around for a vehicle. More