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Airpark Chrysler Jeep Dodge RAM
Scottsdale, AZ
1,108 Reviews
Airpark Dodge Chrysler Jeep is a premier Scottsdale dealership that specializes in selling new and used cars, trucks, and SUVs. We first opened our doors in September of 2002 as a Chrysler and Jeep dealer, and eventually acquired Dodge and Ram in December of 2008. Thanks to our wide selection of popular models from some of the top brands in the automotive industry, we have accumulated many loyal customers whom we continue to do business with today.
Our highly trained team is committed to delivering exceptional customer satisfaction, and they work hard to meet each buyer's needs. Airpark is a Dodge, Chrysler, Jeep, and Ram dealership in Scottsdale that always puts the customer first, and is dedicated to producing a positive experience for each one.
Conveniently located on 7801 East Frank Lloyd Wright Boulevard, Airpark Dodge Chrysler Jeep serves Scottsdale, Phoenix, and Sedona, AZ, as well as the surrounding communities. As a leading Jeep dealership in the Valley, we also hold an annual Jeep Jamboree, where we invite Jeep owners to come with us on a weekend-long off-roading trip. The event has been incredibly successful over the years, and it continues to be a yearly highlight.
In addition to hosting fun events, we also support many organizations within our community. We have sponsored and donated to the Arizona Humane Society, Crisis Nursery, Pinnacle High School, American Legion, and Mesa 4-Wheelers in the past. We do our best to regularly help out other organizations in need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,108 reviews
December 14, 2015
Worst service dept ever!! I don't have the time or energy to go into all of my experiences with Airpark's horrific service dept, but here's a summary. Plan on 2-4 visits per is I don't have the time or energy to go into all of my experiences with Airpark's horrific service dept, but here's a summary. Plan on 2-4 visits per issue, plan on no return calls from anyone, including the service director or the service manager. Perhaps the product is such a mess that they're burnt out dealing with all the Chrysler issues, but this dealer has the worst customer service ever. I called them with an emergency (fuel leak) and BethAnne couldn't be bothered to return my call. I finally reached her and she said I should bring the car in next Monday. My car stinks of gas inside and out and you want me to WAIT to bring it in? I can go on about this place, but please.....go elsewhere or better yet.... avoid Chrysler. Disaster!! More
by katier
Employees Worked With
BethAnne and Doyle previously
December 07, 2015
Worst Service ever Airpark claimed to have performed a service on My truck that according to another dealer I finally took it to, said he could not see any evidence that Airpark claimed to have performed a service on My truck that according to another dealer I finally took it to, said he could not see any evidence that service was performed. No proof from looking at it. On top of that they charged me close to twice as much as another dealer would have. AirPark has continuously provided, or better yet, not provided services they claimed to have performed. I took the truck back to them four times for the same problem before it was actually was fixed. And they claim they have a Master Technician with 26 years of experience. They supposedly changed the engine oil, which upon investigation was way over the maximum threshold of oil level suggested by the manufacturer. You decide if you want to take your car/truck to AirPark. More
by Very Unhappy customer
Employees Worked With
?
September 25, 2015
Awful Customer Service in Service Department I am a 15 year customer of this dealership and until now have been generally satisfied. It has now been 2 days and I am still waiting to get a call ba I am a 15 year customer of this dealership and until now have been generally satisfied. It has now been 2 days and I am still waiting to get a call back from Beth Ann, the service manager and Coye Pointer, the General Manager and no one calls back. Although the switch board answers the phone I getting the feeling they are about to go out of business as no one calls back. I was very specific that I wanted to schedule service but that doesn't seem to mean much ethos dealership. More
by jim50arl
Employees Worked With
Beth Ann; Coye Pointer
September 18, 2015
Sales people were awesome I must say sales people were fantastic Mark Harris was great ,so accomadating and patient not at all pushy. The only thing I will complain about is I must say sales people were fantastic Mark Harris was great ,so accomadating and patient not at all pushy. The only thing I will complain about is I was there for about 5 hours to buy my vehicle. Wish it didn't take so long More
by Jeep girl
Employees Worked With
Mark Harris. Mark from financing and Ben
September 18, 2015
Sales Went in to look at a new Grand Cherokee. Met Keith Fredrick by the door and he helped me home in on what I was looking for. He was friendly and not pu Went in to look at a new Grand Cherokee. Met Keith Fredrick by the door and he helped me home in on what I was looking for. He was friendly and not pushy. Since I was not ready to make a decision he gave me a brochure and his card - then followed up a couple days later to see if I needed anything else. I told him to see what they had in inventory that matched what I was interested in - then made an appointment to go in and make a final decision a week later. Happy with him as well as the sales and finance managers - they were friendly and helpful. More
by AZtraveler
Employees Worked With
Keith Fredrick, David Head and Brian Holzner
September 07, 2015
Service Scam I took my PT cruiser into this dealer as I noticed they were a five-star dealer. I was from out of town and didn't know anybody that could recommend I took my PT cruiser into this dealer as I noticed they were a five-star dealer. I was from out of town and didn't know anybody that could recommend a place. Took the vehicle in for a shaking on the front end. Left it for the day got a phone call back stating stating that there was $3300 in repairs required. I told him to put it back together and I'd be there to pick it up the guy said I still have to charge you for the labor. I said that's fine I ended up taking to a Good Year service center nearby that was recommended by a local shop that sells parts. I took it in the next morning. All that was required was the wheel nuts to be tightened on the front wheels! That was it ....they didn't even charge me for this service. For Airpark Chrysler to want $3300 to service the front end including motor mounts a complete rack assembly and ball joints was a total rip off! This estimate would've at least require them to take the front wheels off. IF they took them off they put them back on loosely. This was my first and last visit to Airpark Dodge More
by SSR440
Employees Worked With
Female service manager
September 06, 2015
gets the vehicle in and out within at least a day. exellent Great keep up the great work. One thing is that there would be a greeter that takes the customer to the waiting room and see if all is well at that po Great keep up the great work. One thing is that there would be a greeter that takes the customer to the waiting room and see if all is well at that point. I know this would be expensive . just a thought. you may sell items from your inside store. such as the weather mats touch up paint etc. More
by my van
Employees Worked With
Mike Daylon
September 02, 2015
Great Service!!! My experience bringing my 2015 Jeep into the shop was, to put it simply....GREAT!!! From the moment I arrived, it was the best service I have ever re My experience bringing my 2015 Jeep into the shop was, to put it simply....GREAT!!! From the moment I arrived, it was the best service I have ever received from any dealership. Mike Doyon was great to work with. I will definitely request him again. More
by Bob's Jeep
Employees Worked With
Mike Doyon
September 01, 2015
Waiting 7 hours to hear back on diagnostic I dropped my truck off for an 8 am appointment at Airpark RAM, it is now 3:45 pm and I have not heard back from my advisor. Left 4 messages for her an I dropped my truck off for an 8 am appointment at Airpark RAM, it is now 3:45 pm and I have not heard back from my advisor. Left 4 messages for her and one for the service manager and no return call. I was told that the procedure may take up to 2 hours, now I have sacrificed my work day since I do not have a vehicle. More
by wildcathao
Employees Worked With
Tia Murphy
August 30, 2015
Dave Hylton Excellent salesman - personable and informative!! He was patient and clever. He has a winning way and made me feel very comfortable. Next time I wi Excellent salesman - personable and informative!! He was patient and clever. He has a winning way and made me feel very comfortable. Next time I will go to him to make a car purchase. More
by Kat
Employees Worked With
Dave Hylton and manager
