
Airport Honda
Alcoa, TN
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3,227 Reviews of Airport Honda
Stellar Customer Relationship We bought our first Honda from Kevin Coffman in 2002. From the beginning, we were impressed by Kevin's knowledge and professionalism. Since then we We bought our first Honda from Kevin Coffman in 2002. From the beginning, we were impressed by Kevin's knowledge and professionalism. Since then we have grown to love Kevin as customers but also as friends. Our purchase of a CRV in April made a total of 9 vehicles that my family has purchased from Kevin, including new and pre-owned - mostly Hondas, but a a couple of pre-owned vehicles of other makes. In addition, my parents and both siblings have purchased from vehicles from Kevin. Kevin takes the time to really know and understand our needs. On more than one occasion, Kevin has advised us to choose the lesser expensive of two vehicles based on our lifestyle. One unique experience we had with Kevin was when our daughter's car was stolen while she was in college. Attending school 6 hours away plus being too young for a rental, she needed another car quickly. After calling the police and the insurance company, our next call was to Kevin. He identified a pre-owned Civic for us to test drive, which we did with our daughter participating on Face Time! When you are Kevin's customer, you are spoiled by the personal service he gives you. A friend purchased a CRV from another dealer the same weekend that I bought mine. She told me how startled she was by the lane departure feature. I was not - because not only did Kevin tell me about it, he made sure that I experienced it on the test drive so I would be familiar with the behavior. Kevin also takes care of the small details that WOW me. For example, he makes sure that the radio presets in the new car match the settings in the old one. I know that when we buy from Kevin that we can trust the vehicle because we trust Kevin. More
Streamlined Service I needed a dependable vehicle and was frankly dreading the ordeal of selling and buying. Brett and Dan at Airport Honda made the entire process so I needed a dependable vehicle and was frankly dreading the ordeal of selling and buying. Brett and Dan at Airport Honda made the entire process so streamlined and effortless that I still marvel at their dauntless professionalism and wizard-like accumen. Their intrepid, expeditious manuevering within the usually confusing and shark-infested waters of Auto Trading showed that they were not only the lords and masters of their chosen profession, but veterans in measured empathy and practicable actions taken for the benefit of their clients. Within a couple of hours, these two lads had the deal done, and I was off home in my newly acquired motorcar. In all, it felt more like a visit among friends than a business transaction. I highly recommend this team and the entire cast and crew of Airport Honda. Customer service was their focus from start to finish, and I can assure you that they have gained a faithful customer in me. More
Great experience from initial internet inquiry to paperwork and pick-up at the dealership.Joey DiCarlo was well prepared and knowledgeable and very customer service o from initial internet inquiry to paperwork and pick-up at the dealership.Joey DiCarlo was well prepared and knowledgeable and very customer service oriented. More
Kevin Coffman is FANTASTIC This is the second car we have bought Kevin, and it will NOT be the last. He is very informative and easy to work with. The best part, in my opinion, This is the second car we have bought Kevin, and it will NOT be the last. He is very informative and easy to work with. The best part, in my opinion, NO PRESSURE! More
Jeff Johnston knows his business Buying a car from Jeff is hassle free. He gets you what you're looking for and stays in your budget. I don't want to buy another car without him. Buying a car from Jeff is hassle free. He gets you what you're looking for and stays in your budget. I don't want to buy another car without him. More
David Nye is the best! I went into Airport Honda looking for a car that would fit my growing family. Right when I stepped foot into the building I was greeted with smiles an I went into Airport Honda looking for a car that would fit my growing family. Right when I stepped foot into the building I was greeted with smiles and asked if I could be assisted. David Nye was the car salesman that helped me find the perfect vehicle for my family. He answered all my many questions and couldn’t have been more patient with me! He’s very honest and made my experience stress free! More
Bought an Odyssey for my wife Rick Ratliff was extremely helpful, and was not at all pushy. Just very informative. He made sure they found the exact model and color that she wanted Rick Ratliff was extremely helpful, and was not at all pushy. Just very informative. He made sure they found the exact model and color that she wanted, and had us in my wife’s perfect vehicle in less than 24 hours! More
Buying our minivan We had a wonderful experience with Rick. He was really knowledgeable and helpful and made buying our vehicle a pleasure. Buying from Airport Honda was We had a wonderful experience with Rick. He was really knowledgeable and helpful and made buying our vehicle a pleasure. Buying from Airport Honda was a real pleasure. More
Civic owner now Very fantastic work by Matt at airport Honda. He showed me options and opinions on whether or not I should certify. Very helpful and informative and p Very fantastic work by Matt at airport Honda. He showed me options and opinions on whether or not I should certify. Very helpful and informative and professional! Felt like I was hanging out instead of financing! Very good job. More
Above and beyond service Great service, our salesman Floyd Glenn went above and beyond to meet our needs and I am extremely happy with my new purchase. Definitely recommend th Great service, our salesman Floyd Glenn went above and beyond to meet our needs and I am extremely happy with my new purchase. Definitely recommend this dealership. More