Airport Honda

Horrible Experience. Buyer beware. So I purchased a used vehicle there with no warranty and in less than 24 hours of purchase, there was a major repair needed (roughly $3500). The deal So I purchased a used vehicle there with no warranty and in less than 24 hours of purchase, there was a major repair needed (roughly $3500). The dealer was nice enough to provide me with a loaner car for but it took them a month to get to the bottom of the issue and get a repair quote. In the end the told me that I was responsible for half the repair bill or I could trade the car in for something else they had. All I can say is that they bullied me into buying another, more expensive vehicle there (it was one I chose) and said the deal of trading would be off the table. They refused to cancel the original deal one day after purchase and said that basically I bought a used car and I was on my own. They won't stand behind anything you purchase and their used car prices are quite higher than any book value and the market. It even recently took over 2 hours to get my oil changed (I had an appointment) and they tried to charge me $10 more than I was quoted. Their business practices are less than ethical and a BBB complaint is being filed. Sales staff seem to be nice and knowledgeable, but they just follow along with the sales manager who will not make any decisions to make the customer happy--they only care about their bottom line and I was sold a vehicle they claimed to be "inspected" and it was definitely not inspected properly or at all. RUN away from Twin City Dealerships and Airport Honda--they are all owned by the same person and are unethical and use bully tactics. The worst part is that sales managers will attempt to make you feel bad for having an issue and attempt to get the sales person involved and twist your words. Do they really think I don't know what I said or what was said to me?? Again, very unethical and I will be happy to speak with anyone about this experience. More

I have lost count of the number of vehicles I have purchased at Airport Honda, and Kevin Coffman has sold every one of them to me! Kevin knows every detail about every car - I have yet to ever ask a purchased at Airport Honda, and Kevin Coffman has sold every one of them to me! Kevin knows every detail about every car - I have yet to ever ask a question he didn't know the answer! Plus he's always available - he will answer text messages and emails in addition to calls! Kevin even greets me when I bring a car in for service! Given his expertise, it tells you what an excellent dealership Airport Honda is! Otherwise, someone else would snap Kevin up in a heartbeat! Every vehicle purchase at Airport Honda has been a pleasurable experience - everyone is knowledgeable and all the staff expedite the process so one does not have to spend a lifetime filling out paperwork! And Airport Honda doesn't forget you after the sale! The Service Department is top-notch and efficient. My most recent purchase was an Accord. As far as Honda products, I've always driven Accords and CRVs. I've had fantastic results with Honda - feel safe and secure in Honda vehicles. I've also purchased several used trucks from Airport Honda - I just tell Kevin what I'm hoping to find and he notifies me when he tracks one down. It is great the way he can pull from the used car/truck inventory of the other dealerships under the Twin City umbrella! I feel very safe recommending Kevin Coffman and Airport Honda to all my friends! More

great dealership - Brett Marriott great to work with I bought my first car at Airport Honda in 1979. My parents and sister have all bought cars there in the past 11 years. I have always been pleased with I bought my first car at Airport Honda in 1979. My parents and sister have all bought cars there in the past 11 years. I have always been pleased with the service and have loved my cars. I have been to Honda dealerships (outside of Tennessee) with policies that I did not respect (ex. $100 service minimum charges). I have always felt, though, that Airport Honda was on the up and up. I have always been satisfied with the sales experience and service and have been a loyal customer as a result. Today I bought a new Civic at Airport Honda and had a great buying experience. Brett Marriott was super - informative, not pushy. He worked with me to get a deal that I felt good about. As a recent buyer, I would highly recommend Brett Marriott as a salesperson who is responsive and knowledgeable and gives the customer the space and time needed to make an informed decision. Brett listens to what is important to the customer, and I value this, as well as all the time he spent with me to find something that suited my needs. More

Purchased three cars They were great fast efficient they listened to what we were looking for in a car and what we wanted our payment to be. Buying a car can be stressful They were great fast efficient they listened to what we were looking for in a car and what we wanted our payment to be. Buying a car can be stressful in many ways but at airport honda they make the process easy we have purchased three vehicles from them and would highly recommend them to anyone in the market for a new car. More

Car shown available at dealer on internet - not there, etc. I found a vehicle on the dealer's website and drove to the dealer to see it. I was told that the vehicle was not on the lot, but it would be back fro I found a vehicle on the dealer's website and drove to the dealer to see it. I was told that the vehicle was not on the lot, but it would be back from the detailer in a few days when I could test drive it. The day after it was due back to the lot, I had not received word so I emailed the salesman. He finally informed me that the vehicle was already sold by another store. He did not inform me about this when I set up the appointment for the test drive. I never had a chance with that vehicle. If no one else could have test-driven it since it was at the detailer, did someone buy it sight-unseen? I do not appreciate a business that is so loosely run as this one. If I had not taken the proactive step to call the salesman myself, would he ever have gotten back to me about this vehicle? Buyer beware. More

Kevin Coffman is only choice! Kevin Coffman at Airport Honda has handled us with integrity and respect with all four cars we have purchased from him over the years. We appreciate t Kevin Coffman at Airport Honda has handled us with integrity and respect with all four cars we have purchased from him over the years. We appreciate the way he does business and will continue to return to business with him. More

Incredible Service Henry Love provided us with exceptional customer service and accomodations from the time we walked on the lot, until he handed us our keys for our ne Henry Love provided us with exceptional customer service and accomodations from the time we walked on the lot, until he handed us our keys for our new 2015 Honda Acccord Sport. Everyone on the staff was friendly and courteous, and did not rush us out despite it being after 10:00 pm. More

Happy customer!! Greg and Daryl have been the best carsalesman I've dealt with! Really worked with me to get me the car I wanted and deserved!! Greg and Daryl have been the best carsalesman I've dealt with! Really worked with me to get me the car I wanted and deserved!! More

Amazing from oil change to trade!!!!! My husband took our Accord to Airport Honda for an oil change, during the visit our salesman, Kevin Coffman, asked if we were ready for a larger vehi My husband took our Accord to Airport Honda for an oil change, during the visit our salesman, Kevin Coffman, asked if we were ready for a larger vehicle since we had been doing quite a bit of traveling. We definitely had thought about it but were not sure the timing was right. Kevin crunched the numbers, papers were signed & that is why we keep going back to Airport Honda and Kevin Coffman. More

Great experience I took my 2010 Honda Accord LX-P in for an oil change. At that visit I learned about the upgrade program and took a test drive to kill some time. Ma I took my 2010 Honda Accord LX-P in for an oil change. At that visit I learned about the upgrade program and took a test drive to kill some time. Matt Nitzband was awesome, providing all the details regarding the program and features of the vehicle. I did not feel any pressure to purchase. I came back later that morning with my husband and test drove the 2015 Accord Sport. We had a very positive experience. Matt will be the reason we will recommend Airport Honda to friends and family. My daughter will be in the market for a newer vehicle and Matt is the one we will contact when she's ready. Thanks Matt for helping us out! Your the BEST! More