Airport Honda

Totally enjoyable experience because of Russ Wakeman I took my 17 year old son to Airport Honda to buy his first car. I went there because I had over the years purchased 3 Hondas, and had always been tr I took my 17 year old son to Airport Honda to buy his first car. I went there because I had over the years purchased 3 Hondas, and had always been treated with the utmost respect and level of professionalism I had not received at other dealerships, even Honda ones. A friend had recommended we work with Russ Wakeman, so we asked for him and he immediately met us and went over and above to try and find the best used Honda for my son. He walked from one end of that lot to the other trying to find the best car. He was not pushy nor trying to sell us a car that would not be in my son's best interest over the years. We finally asked him about a new car. He walked from one of that lot to the other end with my son looking for the right car. He allowed us to drive any car we were interested in. When my son described the kind of car he wanted Russ immediately went and found that car and then drove us to where the car was so we did not have to walk on an extremely hot day. We did purchase the new car and are extremely satisfied with every aspect of our experience with Russ and the other staff there at Airport Honda. I have to say that I was impressed with Russ's level of knowledge and professionalism throughout the entire experience. He not only made us feel confident that we made the right choice on the day of our purchase, but he has followed up with us on 3 occasions since that date. I recommend Russ to anyone interested in a car and I hope he is still there when I am ready to purchase a another car for myself. Thanks Russ, Your Great. More

I wouldn't buy a Honda anywhere else! We have bought our last three Hondas from here, and we only do business with Kevin Coffman. Straight forward, no gimmicks! We highly recommend him as We have bought our last three Hondas from here, and we only do business with Kevin Coffman. Straight forward, no gimmicks! We highly recommend him as your sales associate on your next Honda. We were in and out of there, with a new car, in 2 1/2 hours! No exaggeration! I also appreciate the guys in the service department when we get our Honda maintenenced. They don't try to get us to buy something we don't need Thank you, Airport Honda! And thank you, Kevin Coffman! More

My wifes first car buying experience We purchased a 2011 Honda accord and got the pleasure to work with Lin Orr. Lin made our experience fun, easy and exciting. Lin was very honest and he We purchased a 2011 Honda accord and got the pleasure to work with Lin Orr. Lin made our experience fun, easy and exciting. Lin was very honest and helpful through the whole process all the way through. glad we got the opportunity to meet and work with Lin. I would recommend working with him to anyone. We are very happy with our car and the salesman. Great place. More

I wouldn't buy a car anywhere else, EVER! I just purchased my 15th car - a 2014 Honda CRV, but it is my 1st car purchase from Airport Honda. This is the first time I have actually enjoyed the I just purchased my 15th car - a 2014 Honda CRV, but it is my 1st car purchase from Airport Honda. This is the first time I have actually enjoyed the experience and drove off the lot and said WOW that was easy! As a female, buying a car can be painful, but not at Airport Honda. The dealership is inviting and friendly from the second you pull up to the dealership, which made the experience fun, fast, and easy! My salesperson Kevin (who is beyond awesome) asked me all the right questions and listened to what I said to figure out exactly what my needs were and then put me in the perfect vehicle for ME! I couldn't ask for a better customer experience, 5 stars isn't enough for this dealership! I will never buy a car anywhere else, EVER and neither should you! Thank you Airport Honda! More

Worst internet contact with Mr Ryback. Contacted Mr Ryback (internet sales) about 2014 civic Cash deal. He was so rude. and basically called me liar. I bought same car from Rusty Wallace Contacted Mr Ryback (internet sales) about 2014 civic Cash deal. He was so rude. and basically called me liar. I bought same car from Rusty Wallace and I would not ever recommend this man to anyone. More

My Son's First Car I recently purchased a used Accord for my son's first car. Everyone from the sales staff to management to Financing to the service department was very I recently purchased a used Accord for my son's first car. Everyone from the sales staff to management to Financing to the service department was very courteous and professional. We took the car back to have it detailed and they did a full safety and maintenance inspection on it and corrected several items for us. It is refreshing to know that customer satisfaction is everyone's priority at this dealership. I would highly recommend them and will do business with them again in the future. More

Absolutely awesome. The folks at Airport Honda have been my go to dealership since 2011. I purchased a new Honda from them back then and 40k miles later it was naturally The folks at Airport Honda have been my go to dealership since 2011. I purchased a new Honda from them back then and 40k miles later it was naturally still going strong. The superior folks in their Service Department took care of every scheduled maintenance with a friendly professional attitude and an amazing attention to every detail. When the 2015's came out I decided it was time to upgrade and get a few new features, so I dropped in and spoke with James about the new models and the options available. He was patient throughout all of my questions as well as my request to test drive two different vehicles. His knowledge of the vehicles and the available options was exceptional. And his dedication to making sure I was getting into the right vehicle for my needs acted as an indispensable guide for my decision. Since I was after a particular set of options, the vehicle I wanted wasn't available on the lot. This was expected of course. They checked the inventory and had my new vehicle available within a week. Amazingly efficient service all the way around. I took ownership of my new 2015 and I've been absolutely overjoyed with it every mile since. It's awesome knowing I have the reliability and safety of a Honda and the exceptional support of of all the folks at Airport Honda in Alcoa. More

Reliable work vehicle James Paul helped me find a great reliable work vehicle. He is a honest individual, who answered all my questions. The best experience I've had. I t James Paul helped me find a great reliable work vehicle. He is a honest individual, who answered all my questions. The best experience I've had. I totally recommend him. More

Nice Dealership Great customer service, the employee we worked with was great! Very knowledgeable, and listened to what we wanted. Very thorough and pleasant, easy to Great customer service, the employee we worked with was great! Very knowledgeable, and listened to what we wanted. Very thorough and pleasant, easy to work with! More

Used Car Purchases Purchased a 2003 used Honda Pilot 10 years ago--got excellent service out of it. I took it in for repairs which turned out to be too extensive. I Purchased a 2003 used Honda Pilot 10 years ago--got excellent service out of it. I took it in for repairs which turned out to be too extensive. I traded it in for a used 2010 Toyota Highlander. My experience with the Honda service department over the years has been excellent. I was very pleased with my recent experience in working with the Used car department to purchase the Toyota. The sales representative, Lin Orr was professional, friendly , and courteous ( and patient I might add) and went out of his way answering my questions and showing me all the vehicles I wanted to test drive, and I am very pleased with the car. The financial representative, Cory High, was also friendly and professional. He explained everything fully . More