Airport Honda

I recently purchased an preowned/certified vehicle from Airport Honda. Jesse was the most attentive sales person I have ever met. He really tried to understand what I needed and wanted. I haven’t had a gre Airport Honda. Jesse was the most attentive sales person I have ever met. He really tried to understand what I needed and wanted. I haven’t had a great track record articulating my needs; but Jesse really helped me step through it as we discussed several vehicles. I even left and went to a Kia dealer and then came back to Airport Honda. When I finally picked a vehicle, Jesse was with me every step of the way, to include transferring my “Survival” & dog gear out of my old car to the new one. I couldn’t ask for a more thoughtful & engaged salesperson. More

I have bought many cars over the years and but never a Honda. Daryl, Keven, Jess, and John are all amazing people to work with. They have tried hard over the years to get me into a Honda well they finally Honda. Daryl, Keven, Jess, and John are all amazing people to work with. They have tried hard over the years to get me into a Honda well they finally won. We got a 2024 Honda Pilot and love it. It is amazing in the snow and ice that we have had the past couple of says. The GM Chris is an amazing person to work with as well and let me give a shout out to the service ladies in the back, there are very sweet and kind as well. This is our go to for our car purchases. More

I’d like to start this review by stating I have been a loyal customer of Airport Honda’s since I moved to Tennessee over seven years ago. I’ve owned three Honda Odysseys, and Airport Honda has serviced a loyal customer of Airport Honda’s since I moved to Tennessee over seven years ago. I’ve owned three Honda Odysseys, and Airport Honda has serviced and performed recall work on the last two. I purchased my last Odyssey (2018) at AutoNation Honda West Knoxville because Airport Honda didn’t have any in inventory. I have always felt good about the service department. My wife and I stopped by Airport Honda and a few other dealerships on 9/15/23 looking for a replacement for her car that was totaled. Although she didn’t test drive any vehicles, she decided on a Honda CR-V hybrid. That was our first contact with Greg, Airport’s salesperson. In a text message received from Greg 9/21, he stated “I have one being built in Meteorite gray with black interior the week of 10/03-10/10” On 9/22, my wife and I went to Airport Honda and met with Greg. I asked for an out-the-door price on the vehicle he told us they were having built but he didn’t provide the price at that time. Actually, he never provided an out-the-door price either verbally or in writing. We asked him if we could put $1,000 down on the car to hold it until we could see it. He said we had to put $3,000 down. We did authorize a $3,000 deposit, paid via our Visa Credit. Greg never told us the deposit was non-refundable. He asked us for our Social Security Numbers while he was preparing some paperwork. I asked him why he needed our SSNs and he responded that they were needed to buy a car in Tennessee. After signing the contract, I noticed that there was no VIN number or Stock Number on the contract. There was also no “To be delivered on or about date” on the paperwork. I asked Greg about the omissions and he responded that the vehicle hadn’t been built yet. When we looked at the price, we thought it to be high and asked him about it. He responded that there was a 15% upcharge from the MSRP because there was a high demand for, and shortage of these cars. He went on to say the 15% upcharge was currently pretty much a common practice amongst all dealerships. When we arrived home later that afternoon, I began researching information Greg gave us and found there is a plentiful supply of the CR-Vs in stock on dealership lots, the 15% upcharge was not a common practice, and I learned SSNs are not required for a car purchase in Tennessee. At 9 am the next morning, when Airport Honda opened, I contacted Greg and told him I wanted to cancel the contract and get a refund of my deposit. He told me that Tennessee had a “No cooling off law” and that the contract was binding and my deposit was non-refundable. I told him I wasn’t familiar with Tennessee law, but in Kentucky (where I originally was from) I believed there was a 3 day cancellation law. He then told me we weren’t in Kentucky. I then texted him a copy of Tennessee Code 47-18-5520 (Entitled Cancellation of an Agreement) @ 9:51 am and also sent a text message to him at 9:53 am that said “Cancel our contract we signed yesterday. The deposit charge has been disputed.” I took the matter up with Chris Denny, the General Manager and later Mr. Bill Riley, a purported owner. I requested three things. 1. Airport Honda acknowledge that my wife and I no longer had an agreement/contract with them. 2. The $3,000 deposit be returned. 3. Any hard copies of paperwork and electronic files containing our SSNs be destroyed. I was not advised by Mr. Riley or Mr. Denny that the contract had been voided. Mr. Riley stated they were willing to give me a store credit for the $3,000, but would not refund my deposit. Mr. Riley advised me they comply with government standards for safeguarding sensitive customer information. On 9/23 my wife and I purchased a Honda CR-V Sport Touring AWD Hybrid from AutoNation Honda of Memphis for less than MSRP. We saved more than $6,000 by shopping elsewhere. We don’t know the exact savings because the Airport Honda salesperson never divulged More

Greg Tapp was wonderful to work with and helped to make the purchase of my new CRV pleasant and easy. Greg was very informative and patient showing me all of the new vehicle features. the purchase of my new CRV pleasant and easy. Greg was very informative and patient showing me all of the new vehicle features. More

Very smooth buying experience as always. Joey Decarlo is a pleasure to work with, I can't say enough good things about his professionalism. Thanks Joey! Joey Decarlo is a pleasure to work with, I can't say enough good things about his professionalism. Thanks Joey! More

Rick and Airport Honda are always great to deal with for my new HRV and the service department is also awesome! my new HRV and the service department is also awesome! More

Great customer service, Kevin Coffman is a great salesperson! Quick and easy process and made sure I was 100% happy with my new car! :) salesperson! Quick and easy process and made sure I was 100% happy with my new car! :) More

Kevin Coffman was great to work with. I went in for a minivan, but wasn't sure I'd be buying that day. There was no pressure to buy, but Kevin spent a lot of time with me. I ended up leav I went in for a minivan, but wasn't sure I'd be buying that day. There was no pressure to buy, but Kevin spent a lot of time with me. I ended up leaving with a great new vehicle that day. It was a great experience. More

Had amazing experience with David Nye and Brett. David very patiently helped has narrow down a car for us without pushing us and Brett helped close the deal quickly. Thanks for making the whole proc David very patiently helped has narrow down a car for us without pushing us and Brett helped close the deal quickly. Thanks for making the whole process seamless. More

Kevin Coffman is a pleasure to work with. I was unsure of what i wanted and he walked me through every SUV model from start to finish with features and differences between them. Thanks for a I was unsure of what i wanted and he walked me through every SUV model from start to finish with features and differences between them. Thanks for a great experience!! More