Airport Honda

My family and I have worked with Kevin Coffman for years on our vehicles, and my experience this past weekend was a great example why. Found 2 vehicles in his inventory Sat afternoon that I was interested i on our vehicles, and my experience this past weekend was a great example why. Found 2 vehicles in his inventory Sat afternoon that I was interested in. Immediately gave him a call, and he called me back within 10 min to give me the details. I went out to meet him at Airport Honda to look at them both; one was at the lot there, the other at one of their dealerships in Knoxville. While I was test driving the one there, Kevin drove out to the Knoxville dealership to pick up the other car because he knew I'd want to compare both. At this point, we're already getting close to their closing (on Saturday...the day before Easter). When I made my decision on the one I wanted, we started the final paperwork process, and he gave me a very fair trade-in offer on my current vehicle. I had also sent detailed pictures of my car to one of the original manufacturer's dealerships in Knoxville (a very reputable one, supposedly) to evaluate for a straight cash offer. The offer they gave was better than Kevin's trade offer, and I even double-checked with the person over-the-phone (Kevin listening on speaker) to be sure it was a legit offer with no "bait and switch" contingencies. He assured it was, and Kevin even agreed based on the conversation that it sounded legit and was a good offer. So I went ahead and passed on the trade and agreed to the original discussed price with the intention of selling my current vehicle for the cash offer. Well, you may guess how the rest of the story goes. I go to take my car to the "buying" dealership, and after an EXTREMELY frustrating conversation, found out it was not a genuine offer. Needless to say, I was furious, and I then called Kevin to tell him what happened. He was just as surprised after hearing and validating the conversation I had with that person over the phone. I asked Kevin if there was any way he would still honor the original trade offer, and he graciously did. This is why Kevin sets himself apart in an industry that has been extremely tarnished by some salespeople that don't do it the right way. Kevin is the ultimate sales professional and shows an elite level of customer service. Knowledgeable, goes above and beyond, LISTENS to what I'M needing/looking for, and doesn't try to push his own agenda. Thank you again Kevin for helping me with another car purchase. You're the best, and we will continue to use you in the future! -Brent More

I had excellent service at the Airport Honda getting my oil changed and tires rotated oil changed and tires rotated More

Jay was really helpful in helping us buy our van I would definitely recommend him! He made the process so easy and not stressful! definitely recommend him! He made the process so easy and not stressful! More

Dan at Airport Honda was great to work with. He kept me updated on when a car I was interested in was going to arrive and was pleasant in every aspect of purchasing my 23 Honda Civic EX. He kept me updated on when a car I was interested in was going to arrive and was pleasant in every aspect of purchasing my 23 Honda Civic EX. More

Jesse is the best! Everyone is extremely helpful and friendly. Never have any problems. They take such good care of their customers. Everyone is extremely helpful and friendly. Never have any problems. They take such good care of their customers. More

Our experience with Airport Honda has always been great! ! We would recommend this Dealership to anyone. Thanks Airport Honda for your continued customer service!!! ! We would recommend this Dealership to anyone. Thanks Airport Honda for your continued customer service!!! More

Purchased a 2018 Accord and love it. Kevin Coffman was so knowledgeable. We have purchased 5 cars from Kevin at Airport Honda and wouldn’t go anywhere else. Everyone is like family and Kevin Coffman was so knowledgeable. We have purchased 5 cars from Kevin at Airport Honda and wouldn’t go anywhere else. Everyone is like family and want you to be satisfied with your new or used vehicle. More

Scott Ackerman was beyond amazing with helping me with my car shopping! He was determined to get me in a new car and he succeeded! Thank so much for all your hard work Scott! car shopping! He was determined to get me in a new car and he succeeded! Thank so much for all your hard work Scott! More

We had an amazing experience purchasing our new car from this dealership! Highly recommend this dealership. We visited several and ended up here. They are extremely professional and knowledgeable. We will b this dealership! Highly recommend this dealership. We visited several and ended up here. They are extremely professional and knowledgeable. We will be back with more business in the future. Rick and Patrick were the two main sales people that we dealt with and they were amazing! More

Wonderful and fast service worked with me in what I wanted and what I needed. Thank you Cole Smith, Brett Mariot, and John Pastirko! wanted and what I needed. Thank you Cole Smith, Brett Mariot, and John Pastirko! More