Airport Marina Ford

Dishonest dealership still hasn’t reimbursed me for a rental from 2 months ago. Communication is poor and the manager Leonard never picks up or calls back. This will be dealt with through Ford Corporate rental from 2 months ago. Communication is poor and the manager Leonard never picks up or calls back. This will be dealt with through Ford Corporate as this is the most unprofessional dealership I have ever dealt with. Why are they dishonest? In a previous call with Ford corporate the advisor claimed I needed to turn over the invoice. Problem is I did this about a month ago. Beware If you are asked to pay upfront for a rental. You may get the run around and get ghosted. More

What is the point of an appointment? This is the second time I have been turned away after making an appointment with this dealership. The first time, I made an appointment with their online scheduling sys time I have been turned away after making an appointment with this dealership. The first time, I made an appointment with their online scheduling system, described my issue and confirmed my date. When I arrived I was informed hastily that the work I had requested could only be completed during the week. I had had this appointment scheduled for two weeks yet no contact was made informing me of this limitation. My appointment for today was made over the phone with the idea that, if work could not be performed on my desired day, maybe they would tell me. Guess not. I showed up early in the morning hoping to get my windshield wipers fixed and was prepared to leave the car 3 to 4 days for completion of the work. When I arrived I was told it would be a week or more due to a large backlog of other cars. However they did not inform me because my appointment was so early in the morning. They had me drive there, wasting my time because they did not call me to let me know that they were slammed with other work. I would like to reiterate that my wipers Do. Not. Work. It is raining in LA and dangerous for me to drive like this. The service adviser I spoke to had the nerve to suggest I "just wait" since "we are at the tail end of the season". Not true. And I don't use my wipers just for rain either. I asked if there was anything I could do to make it easier, for example, dropping it off closer to when they were finished with their backlog. That doesn't work either apparently. Then the service advisor suggested that he wasn't even sure he could warranty it for me, implying that I was not willing to pay for the work. NEVER did I say I wanted this to be warrantied. The issue is obviously a software one and as an individual, I do not have access to Ford's proprietary codes. If I did, I could fix this is less time it would take the service advisor to make another snide remark. I'm not coming here again. Clearly they don't need my business since they have enough easier work that it's not worth their time. More

Very professional, friendly, and very knowledgeable. The office and restrooms were very clean too. Oh I forgot the prices are great. office and restrooms were very clean too. Oh I forgot the prices are great. More

Technician was very professional diagnosed my problem and took care of the matter in a matter of minutes Happy Christmas Eve , bless you all took care of the matter in a matter of minutes Happy Christmas Eve , bless you all More

Fantastic place to get my car worked on and professionalism is all there .. and of course my service advisor Gene Rehnquist !! professionalism is all there .. and of course my service advisor Gene Rehnquist !! More

Great customer service and response time. Always follows up without being too much. Overall, great teams at the dealership up without being too much. Overall, great teams at the dealership More

Great attention they were very interested in what my needs were my price points and what I wanted in a car. Prayer to have such a positive experience with a car dealership. Of course there is always the needs were my price points and what I wanted in a car. Prayer to have such a positive experience with a car dealership. Of course there is always the back-and-forth but they made it enjoyable and took care of all of my needs. I would recommend them to anyone. More

Very easy and fast service and my service advisor was very helpful and professional thank you Fiona very helpful and professional thank you Fiona More

Fiona was amazing, she got me in and out in no time. I really enjoy working with her. really enjoy working with her. More

Hello ..Garo in the.. Mantiance depart was so so helpful!i was in and out ! Thank you helpful!i was in and out ! Thank you More