Al Hendrickson Toyota

Avoid this place is you value your sanity or respect This was xxxx. Absolute xxxx. You know that stereotypical car dealership in movies/tv, with the sharks waiting to feed? That is what this place was, t This was xxxx. Absolute xxxx. You know that stereotypical car dealership in movies/tv, with the sharks waiting to feed? That is what this place was, to a T. There were 5-7 sales "associates" standing outside by the door when I arrive. As soon as I parked across the parking lot, one got up, walked forward and waiting for me. Very uncomfortable. But it gets worse...he started initiating his plan of attack, and I let him know I need to find a bathroom. He follows me to the bathroom, and waits outside. Creepy. The entire time he was the opposite of personable, and never even told me his name. He drove me to the lot the car I was interested in looking at was in, and we spent 15 minutes walking around searching for the car because he couldn't find it. He then made me wait another 15 minutes because he ended up not finding the car and had to go get another key for a different one. He gets back and I look at the car. I inform him that unfortunately I'd have to come back to test drive the vehicle because the process had taken way longer than expected, and he gets in the car, and drives it back to the office. He left me there, because he got upset, and I had to walk back to the office. AVOID THIS PLACE IF YOU VALUE YOUR SANITY OR RESPECT AS A HUMAN/CONSUMER. The "shark tank" entrance is very unsettling. Maybe the other associates are less creepy/disrespectful than the one I got, but they didn't seem like it. The 5 minutes I spent in the office were incredibly uncomfortable, it has a really terrible vibe in there and everyone seemed anxious and uncomfortable. More

Service Department Rip Off I took my wheelchair accessible Toyota Sienna van in because the A/C wasn't working. They quoted me $3700.00 and wanted to keep my van until the part I took my wheelchair accessible Toyota Sienna van in because the A/C wasn't working. They quoted me $3700.00 and wanted to keep my van until the part came in. (probably so I would't get a second opinion). I went to my local mechanic who charged me $90.00. It was low on freon. It's been working great for over a month. Way to go Al Hendrickson...not only rip off a customer, but one with a disability. More

You will be a One Time Customer, like me I purchased an used vehicle in great condition. Sales person lied about picking up the "trade in". After a month waiting for them to pick it up we too I purchased an used vehicle in great condition. Sales person lied about picking up the "trade in". After a month waiting for them to pick it up we took it there ourselves. Plus, they drain you mentally while your there making the purchase. Sales man counter offered for 18k and right after the sales manager came out with a document saying the car was worth 24k. The manager says one thing, the sales man another and try for you to end up with the short end of the Deal. More

Mistake Made a mistake buying from this dealer, I contacted them several times in order to get my issues fixed, however they never responded. The shady numbe Made a mistake buying from this dealer, I contacted them several times in order to get my issues fixed, however they never responded. The shady numbers and price of the car I bought were off, they pressured me to run my credit to see if they could get me a lower interest rate on my car, then 2 weeks now after my purchase I had a credit alert that they ran my credit AGAIN- the deal was already done, and yet I had another hit to my credit. My trade hasn't been paid off yet and I have a payment to make for both cars now. I am military and exempt from the initial registration fee and they told me that I had to pay the registration fee then go to the dmv and they would give me the money back- I went to the dmv, they said the dealership made the mistake and should return the money to me since they shouldn't have made me pay it (all they needed was the waiver form). After several attempts to address my many issues they haven't responded, they are shady and I wish I had never used them to buy my car. More

Attack & Insult Stopped in to Al Hendrickson Toyota with a flyer they had mailed to me. I was looking to purchase a brand new 2014 Toyota Prius listed in the flyer at Stopped in to Al Hendrickson Toyota with a flyer they had mailed to me. I was looking to purchase a brand new 2014 Toyota Prius listed in the flyer at 20,600. When the slew of salesmen came at me, I picked the closest one and showed him the flyer. He proceeded to let me know, after checking, that the 1 and only car asking 20,600 had been sold, but he was willing to show me another new Prius at a comparable price. The sticker said 28K + and I told the salesman I was not able to spend more then 21K. He then told me to wait so he could talk to his manager and get me a trade in value for my old truck. (The flyer also said they were giving up to 9,500 over blue book value on the trade) When he came back from the manager, they had reduced the price 500 for my trade and that was all. I told them I was not interested and felt insulted with their offer. They sent the manager over to beat me up some more and he came down to 25K. As I was walking out the door, the manager yelled out that they would sell me the car at 20,000. I did not believe him and kept walking. I said to my self, if this is the way a dealer is treating car buyers, I would not be interested in buying a new car from them or anyone else. I went out and bought a 2 year old used Lincoln MKZ Hybrid for under what I was going to spend there and am very happy. I would not recommend Al Hendrickson Toyota to any one, unless they enjoy being attacked and insulted. More

I LIKE THE NO HAGGLE SCION PRICING AND OUR SALEMAN AND FINANCE MANAGER DID A FINE JOB....HOWEVER, I COMPLAINED ABOUT THE FEE FOR NITROGEN IN THE TIRES ON TOP OF A HEFTY DEALER FEE AND WAS TOLD THAT THE NI FINANCE MANAGER DID A FINE JOB....HOWEVER, I COMPLAINED ABOUT THE FEE FOR NITROGEN IN THE TIRES ON TOP OF A HEFTY DEALER FEE AND WAS TOLD THAT THE NITROGEN CHARGE WOULD BE REMOVED. I WAS TOLD THIS BY THE SALES MANAGER AND IT WAS REPEATED BY THE FINANCE MAN. HOWEVER, MONTHS LATER, WHILE THUMBING THROUGH MY PAPERWORK, I NOTICED THAT IT WAS CHARGED AFTER ALL. THIS IS AT BEST CHEESY. AT WORST, FRAUD. IT'S LEFT ME WITH MIXED FEELINGS OVERALL..DO YOU THINK THE $400 FEE GETS YOU EXTRA EASY MONEY? WRONG. IT LOSES YOU CUSTOMERS! WHAT'S NEXT? ARE YOU GOING TO CHARGE FOR THE GASSES IN THE TAILPIPE? More

On November 20, 2014, I contracted with Brian Van Zandt of Hendrickson Toyota's internet sales department to buy a 2014 Toyota Corolla LE for "$17,766.80 plus tag transfer out the door." On November 21, Al of Hendrickson Toyota's internet sales department to buy a 2014 Toyota Corolla LE for "$17,766.80 plus tag transfer out the door." On November 21, Al Hendrickson Toyota sold me an identical Corolla LE for $1,600 more than the internet sales department contracted to using a bait-and switch scam. Finance guy Billy Hasson pulled the switch of the bait-and-switch during closing. He also added to the sales contract: Government Documentary Tax Stamp Taxes; Government Taxes Not Included in Cash Price; and Florida Battery/Tire charge. These were taxes and charges that should have been included in the "out the door" price. And, Mr. Hasson included in the contract: Gap Insurance; Fidelity Service Contract; Fidelity MaIntenance Contract; and Vehicle Theft Protection- items that I told him several times I did not want. The car cost me not the $17,854.40 (with tag transfer) Al Hendrickson Toyota had contracted to but $24,296.19. That was $6,441.79 more that it should have been. On December 2, I sent Al Hendrickson himself a certified letter, which he received on December 4, asking him to void the deal and sell me the car at the price contracted to on the internet. To date, December 13, he has not replied. More

Watch out for elderly rip-off! My elderly mother went in to buy a car. She negotiated a deal with the salesperson and thought it was all done. Went in to the finance office and he proceeded to negate the to buy a car. She negotiated a deal with the salesperson and thought it was all done. Went in to the finance office and he proceeded to negate the deal with the salesperson. Naturally, they made sure that the process was grueling and she just wanted to be done with it. Rather than the negotiated/promised 0% (which she was pre-approved for, by the way), she ended up paying 2.5%. The reason they gave? The sales price was too low for her to also get 0%. She spoke with management and basically, it was "tough luck". She had been a loyal Al Hendrickson customer and always spoke highly of them to all she meets at work and in her social clubs. Now she is spreading the word about their unscrupulous tactics and I am helping her, because I don't like sneaky tactics, particularly to the elderly. Shame on you, Al Hendrickson! More