Al Hendrickson Toyota

I have leased 4 vehicles from Al Hendrickson in the past 11 years. I went there for a used car for my son. I saw a car, agreed on the price and was then shocked, really shocked when the sales order had a 11 years. I went there for a used car for my son. I saw a car, agreed on the price and was then shocked, really shocked when the sales order had a NITRO FILL fee of $395 and a DEALER FEE of $999. I walked out and when I told the Used Car Sales Manager that they lost a good customer he said good riddance. In case you guys don't know there are MANY choices for Toyotas, used and NEW. However Al Hendrickson will NOT be one of mine. More

I can't attest to their friendliness, quality of work, etc. What I can attest to, though is their "aggressive pricing". I was searching Autotrader for a good deal on a Nissan Quest. They a 2012 S m work, etc. What I can attest to, though is their "aggressive pricing". I was searching Autotrader for a good deal on a Nissan Quest. They a 2012 S model priced at $17,777.00. I thought, great! I used the live chat and one of their salesmen answer immediately. He was professional enough to state that there were some fees. I thought, ok. Every dealership has some kind of fee or another. And this is where their "aggressive pricing" pretty much went down the drain. The salesman pointed out three different fees during out live-chat. They were as follows: Dealership fee: $999.00 Electronic filing fee: $ 785.00 NITRO fee: $385.00 That is over $2000.00 for fees!!! Are you kidding me?!?! What is this a Ferrari Dealership? What all can a dealership do to warrant such a high fee. Moving on. Electronic filing fee?! Shouldn't your dealership fee cover this. So a secretary punching a couple of numbers on a PDF form files warrants almost another $1000.00. Finally....What in the world is a NITRO fee?! At that point I didn't even bothered to ask what it was, because it would have made as much sense as the other two fees. This kind of business practices borderlines on thievery! No wonder their vehicle was priced at that figure. All they are doing is tacking it on what they really want for a car/van/truck at the other end. You can head over to Al Hendrickson's Toyota, but do so with eyes wide open!!! More

$1,000 IN FRAUD. TOTAL INCOMPETENCE. I custom $1,000 IN FRAUD. TOTAL INCOMPETENCE. I custom ordered my 2013 Toyota Matrix (L) from Al Hendrickson Toyota on 02/11/2013. Gerald Howard (the Flee $1,000 IN FRAUD. TOTAL INCOMPETENCE. I custom ordered my 2013 Toyota Matrix (L) from Al Hendrickson Toyota on 02/11/2013. Gerald Howard (the Fleet Manager) processed the order. The 2013 Toyota Matrix is advertised as available in (2) bumper styles according to the website and catalog. L or S. I specifically chose the (L) bumper style. I brought in pictures to make it clear to Gerald Howard what I was ordering exactly. I made a $1,000 deposit. The car arrived in March with the incorrect (S) front and rear bumpers. Gerald Howard told me that's how it comes, and made no attempt to correct the situation - Customer service failure. At the front desk, I requested to speak with someone that would correct the situation. Erik Coxwell (the internet sales manager) took charge of the situation. His plan was to order the correct front and rear bumpers and have them swapped out for the incorrect bumpers. Sounded good. Here's a timeline of events. 3/19 - Erik Coxwell said Will get bumpers corrected. Switched and Painted. 3/22 - Erik Coxwell said Waiting for quote from body shop 3/26 - Erik Coxwell said Waiting for quote from body shop Thursday (Amber) 3/29 - Erik Coxwell said Call back at 2pm - ordered parts. needs approval on arrival 4/5 - Called: Erik Coxwell said parts not in yet 4/9 - on backorder 4/16 - Call 1pm for update. Erik Coxwell said Some parts still not in. 4/26 - Called 4/30 - Erik Coxwell said Call back at 2. Waiting for Rear bumper. 5/18 - Call 10am 5/23 - Erik Coxwell said Come monday 5/23 12:30 5/28 - CAR WAS SOLD! reorder next week???? Unbelievable. The losers at Al Hendrickson Toyota sold the car that I custom ordered and made a deposit on. Completely unacceptable. It's downright disrespectful especially since I have been beyond patient. I regret not yelling and screaming. Consider this review my retribution for now. Apparently the vehicle does not come equipped as advertised, so it's a confusing situation on the Manufacturing side. But it's no excuse for failed customer service and negligence on the dealer side. Maybe someone there can handle the situation properly. More

They sent me an add in the mail that read "will pay 30% over Kelly Blue Book Value on any trade". They appraised my trade at $3200 less than the Kelly Blue Book and the sales manager told me that the 3 30% over Kelly Blue Book Value on any trade". They appraised my trade at $3200 less than the Kelly Blue Book and the sales manager told me that the 30% above KBB offer was only valid if I bought one of the more expensive Toyota's, like a Toyota Highlander. Nowhere in the advertisement did it say this and when I pointed that out to the sales manager, he got upset and told me not to try to outsmart him because I would lose. He then gave the add that I brought in to another sales manager and that sales manager began to look up my trade on the KBB. Shouldn't they of done that in the first place? On top of this, they charge a high dealer fee of $1000. This is the highest I've seen for a Toyota dealership. If you go to this dealer expect shady sales guys that hand around like vultures waiting for their meal. You can also expect false advertising, horrendous sales tactics and a high dealer fee. Best advise I can give is to save yourself the trouble and go some place else. More

Everyone was very friendly and efficient. It was a pleasure to take my care there for service. From the first phone call to when I picked up my car everything went smoothly. pleasure to take my care there for service. From the first phone call to when I picked up my car everything went smoothly. More

Went to this dealership to look at a used car. After test driving the car went in to talk business. While waiting on the salesman to come back with a write up I overheard the sales manager (large man, test driving the car went in to talk business. While waiting on the salesman to come back with a write up I overheard the sales manager (large man, light skin, dark hair) speaking out of turn after a customer left. Basically engaging in name calling typical of teenagers. And all of this while customers are sitting within ear shot of him and the front door. They came back on price 3 times with 3 different sales people until I finally stood up and started to leave. This guy basically relented right as I'm at the door and says he'll give me my price. Really? I have to get up and walk to the door to negotiate? Turns out the car was garbage so I never made the deal, but the point is the guy working the manager's desk on 3/23/2013 is bad news for business when customers hear him talking bad about other customers. It's a shame too because the service dept exhibits far more professionalism when I take my wife's RAV4 there. More

I have bought 6 new cars in the last 6 years and I can say hands down, this was the easiest, pain free experience yet. Erik Coxwell worked with me directly, and from the haggle free, upfront low offer...t say hands down, this was the easiest, pain free experience yet. Erik Coxwell worked with me directly, and from the haggle free, upfront low offer...to the better than expected low financing rate, I got a great vehicle at a great price and at a great rate! Thanks, -D. Rand More

The best deal I could get on a car after going in 5 car dealers. Al Hendrickson is the way to go when your looking for a car. dealers. Al Hendrickson is the way to go when your looking for a car. More

I just leased my second Prius from Hendrickson Toyota and used the same sales person Erik Coxwell. My first deal with Erick was a great experience in which I thought it could not be matched, my second deal w used the same sales person Erik Coxwell. My first deal with Erick was a great experience in which I thought it could not be matched, my second deal with them was even better. Being in sales as a Real Estate Agent I have learned to truly look for the best overall deal for my clients. I have applied the same principles to leasing my cars. I can honestly say that after visiting several dealerships nobody beats the price,honesty and service Erick and Hendrickson Toyota have provided for me. Erick me and my family thank you for your time and dedication to getting us the best deal. You have made my leasing experience an easy one, looking forward to our 3rd deal together!!! Thank you!!! Yours truly Arian Adorno More

Leased a 2012 Camry, drove it for a month. I noticed that I hadn't gotten my 1st bill, called the finance company, SE Toyota Finance, they had no idea who I was. I called the dealership, "Oh, by the way...yo I hadn't gotten my 1st bill, called the finance company, SE Toyota Finance, they had no idea who I was. I called the dealership, "Oh, by the way...you weren't approved for the lease, can you come in today?". I show up at the dealership, and they try to put me in a finance deal thats $250 higher per month - than the original deal. When they realized I wasn't going for it, they were rude and couldn't wait to get me out of there. DO NOT DO BUSINESS WITH THEM! More