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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,601 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,601 reviews

August 13, 2020

service Service experience with Shedrick was amazing. I was able to get a full service transaction was very smooth and efficient. called as soon as my vehicl More

by ISIS.DAVIS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 13, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5 star review of Al Hendrickson Toyota! We are so happy to hear that Shedrick delivered such an excellent service experience. Safe travels and we hope to earn your business again down the road!

August 12, 2020

I've been waiting since Monday for Anthony to get ahold of me to rent me a truck. I need to bring back my 2019 Toyota Tundra for squeaky brakes in the rear. Truck has been looked out five times and every t More

by SCAPER523
Recommend Dealer
No
Employees Worked With
Spoke with service manager don't recall his name he's aware of the situation and has also dropped the ball
Sep 02, 2020 -

Al Hendrickson Toyota responded

I sincerely apologize for the lack of communication on our end. I would like to ensure that we inspect the brakes on your truck and get this all sorted out for you. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call directly? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Sep 02, 2020 -

SCAPER523 responded

9547560377 Brent

August 12, 2020

It's always fast. Convenient, and straight forward. I would like for them to detail vehicles again. That would make the experience a little better. More

by COLLEEN FLOURNORY
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 13, 2020 -

Al Hendrickson Toyota responded

Colleen - Thank you for taking the time to leave us this feedback. I will be sure to share this with my team. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 12, 2020

Bought multiple cars here. Thought I would get better service for being a return client. Non attentive salesman. Sales manager pushy and not great at negotiating. Will look around more next time instead More

by Fuqoutahere
Recommend Dealer
No
Employees Worked With
Edwin R
Sep 02, 2020 -

Al Hendrickson Toyota responded

I'm sorry to hear that you had a disappointing visit with us. We expect more for our customers than what you've described, and if you're willing to give us another chance, I would be glad to assist with your car search. I won't be able to find your contact information from this review, so please consider giving me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

August 12, 2020

Jarrett is the best guy you have. he always remains very professional in every situation!! I came in on Saturday late afternoon for an oil change and Jarrett told me I also had a recall. my last recall I ha More

by SBEARE101
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your business! We are thrilled to hear that Jarrett made your service experience so efficient and successful. Safe travels and we hope to earn your business again in the future!

August 12, 2020

Anthony at the service department was so accommodating to my fears of the virus and took all precautions. I was so appreciative of that!! Thanks for making me feel safe and taking great care of my vehicle! More

by lauribeth27
Recommend Dealer
Yes
Employees Worked With
Anthony in service
Aug 12, 2020 -

Al Hendrickson Toyota responded

Thank you for your confidence in Anthony and for taking the time to share! Customer safety is our top priority, and it is excellent to hear that you felt comfortable during your visit. Safe travels and we hope to see you back at Al Hendrickson Toyota down the road!

August 11, 2020

service Always a good experience with Jarrett Always very professional, he recommends what is best for your car. He treats you special Everyone should have Ja More

by pgrillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! Jarrett is an exceptional member of our team at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help. It is always a pleasure to service your vehicle here, and we look forward to your next visit!

August 11, 2020

Seemed a lil annoyed at first but then started to get nice. Would recommend. Service was good, my car seems better but it's a older car so it's not perfect More

by SKJOSEPHS
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting us to get the job done! We appreciate your business and you taking the time to leave a review. Safe travels from everyone at Al Hendrickson Toyota!

August 11, 2020

It was GREAT! Klaus was terrific. Very helpful, knowledgeable and kind. It was a really good experience. My car was ready exactly the time he promised it would More

by FLORRIE.GERBER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Aug 11, 2020 -

Al Hendrickson Toyota responded

Florrie - Thank you for sharing so many compliments about Klaus! We are glad to hear that your service was completed in a timely manner. Our team at Al Hendrickson Toyota is grateful to have you as a customer.

August 10, 2020

Very good service, amazing Deal! I was not expecting to get such a good customer service. They showed me more than one car a I could choose the one that fits me better More

by KATHERINEPOSADA14
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Al Hendrickson Toyota responded

Hi Katherine - Customer service is our top priority at Al Hendrickson Toyota and it means a lot to hear that this was reflected in your last visit. Thank you for your business and for taking the time to share. Congrats on the new car and we hope to see you back for your first oil change!

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