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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,425 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,425 reviews

June 24, 2020

No appointment, and everything really went great room was properly stocked with snacks and coffee everything properly distanced, I had no appointment but was out before I was even promised to be done More

by NEWCHESU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klauss Cobb
Jun 25, 2020 -

Al Hendrickson Toyota responded

It means a lot to hear that our service stood out to you! Thank you for taking the time to post this review so that others will know what it's like to be a guest at Al Hendrickson Toyota. We hope to see you next time!

June 24, 2020

The worst ever in the history of cars sales. I will never return to this company neither will I recommend al Hendricks to anyone in my life time. Also I will discourage anyone who has an interest in al Hendr More

by DOYLEYRAYMOND
Recommend Dealer
No
Employees Worked With
Eddie
Jul 10, 2020 -

Al Hendrickson Toyota responded

I'm really sorry to hear that you did not have a good experience. I'd like to get some more details regarding what happened during your visit. Can you please give me a call at your convenience. I'd appreciate the chance to speak with you. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

June 24, 2020

Excellent customer service I was well taken care of and they even took care of a recall issue while I was there at no cost to me so that was great. I highly recommend taking you More

by AlexP121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherylene C
Jun 24, 2020 -

Al Hendrickson Toyota responded

Alex - We really appreciate you supporting us with a positive review! It's great to hear that our team could address all of your concerns as well as take care of your recall repairs. Thank you from all of us at Al Hendrickson Toyota.

June 24, 2020

Sadly I had an awful experience, that hasn’t been fixed yet, phone communication with the right person at the dealer is a nightmare, otherwise the sellers were nice and make you feel appreciated More

by diego.chasti@gmail.com
Recommend Dealer
Yes
Employees Worked With
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Al Hendrickson Toyota responded

Hi Diego, we strive to provide great service and I am so sorry that our communication has been lacking. I would like to make sure that your concerns are taken care of and I will discuss your feedback with my team. I'm going to look for your information in our system, however, please consider giving me a call directly Monday-Friday 9am-7p.m. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

June 24, 2020

Klaus Cobb is AWESOME Klaus represents what you want in an ASM...professional, trustworthy, and extremely competent. A lot of work was identified to be done on the Camry an More

by Craigbert28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jun 24, 2020 -

Al Hendrickson Toyota responded

Thank you for reviewing Al Hendrickson Toyota. We strive to provide excellent service for customers and their vehicles, and I am glad to hear that Klaus took care of your Toyota Camry. It was a pleasure to have your business and our team looks forward to your next visit!

June 22, 2020

Service Visit The service time was within the time specified. Klaus is a great service representative. The facility followed the CDC recommendations for safety and More

by PMOSSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Jun 22, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! Klaus is an excellent member of our team at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

June 22, 2020

No Face Masks The actual service was excellent as usual but I was taken aback as most of the employees I saw were not wearing face masks or had them hanging on the More

by CARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Jun 28, 2020 -

Al Hendrickson Toyota responded

I'm glad to hear that you enjoyed the service provided by our team, however, I am concerned by your additional feedback. Customer safety remains our top priority and we expect our employees to follow preventative guidelines. I'll be sure to address this feedback immediately so we can provide a more comfortable experience in the future. Thank you for your business, Gary Cann - Vice President Parts and Service - (954) 972-1100

June 22, 2020

I can recommend the attention of Henry Delgado, his good treatment and management in the service of Toyota, but I can NOT recommend the service, attention and management of Elder Jarret, the latter do not t More

by jroja5
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Al Hendrickson Toyota responded

We strive to take care of guests so it's unsettling to see this feedback and I do apologize. I would appreciate the opportunity to learn the details of your visit. I will need to get some more information, however, I am afraid I won't be able to find your contact info. Would you please give me a call? Gary Cann - Vice President Parts and Service - (954) 972-1100

June 22, 2020

Excellent service From the friendly and professional interaction with Chris LePorte and the service provided by the garage staff, this dealership is second to none. We More

by CALMOND45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! We are so glad you enjoyed working with Chris and our team at Al Hendrickson Toyota. If you ever need anything else, don't hesitate to come back and see us again!

June 21, 2020

These guys were very helpful in getting me out of a car that i was way upside down on. I will definitely use them again in the future, and reccomend the to anyone looking for a new car. Kenny was extremel More

by CHMC316
Recommend Dealer
Yes
Employees Worked With
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles junior, and kenny both 5 starts
Jun 22, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting the Al Hendrickson Toyota team. It was a pleasure to work with you and we hope you are enjoying your vehicle!

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