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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,598 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,598 reviews

July 28, 2020

ALWAYS THE BEST EXPERIENCE This is my second car from this dealership and as always Junior Charles is the best! He always is willing to help and always listens to what exactly i More

by EMILYVANCE1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior Charles
Jul 28, 2020 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad Junior Charles took good care of you here at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help. Safe driving in your newly purchased vehicle!

July 28, 2020

I have been a customer for years and have to say that I’m pleased with the service. Never disappointed. Loving my Corolla SE TUG . More

by gomez_grisel
Recommend Dealer
Yes
Employees Worked With
Brenden Anghel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Davilmar Francique
Jul 29, 2020 -

Al Hendrickson Toyota responded

We're so proud to have earned your repeat business over the years, Grisel! It makes our day to hear that our team always exceeds your expectations, including during your latest car-buying visit. Thank you for your confidence in Al Hendrickson Toyota - and we wish you many safe and happy miles in your new Toyota Corolla SE!

July 28, 2020

waited way to long for oil change the battery bracket had lost a bolt so i took one from another area and replaced the lost bolt.i showed this to Jarret, he said it was not important t More

by VINNYB3556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Al Hendrickson Toyota responded

I'm sorry to hear that you are frustrated. I assure you that we strive for thorough and knowledgeable service here, and I would be more than willing to discuss your battery bracket with you directly. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 28, 2020

Only issue was that over the phone a different service man said that since my car is under warranty the oil change fee is waived. When I arrived the next day I was told that this was false. Jarrett E More

by yvesvielot
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Al Hendrickson Toyota responded

I sincerely apologize for the miscommunication here regarding the oil change fee. While I am pleased to hear that you enjoyed working with Jarrett, I'm always disappointed when a customer receives misinformation. We are grateful for your business here, and if you would like to speak with me about this directly, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 27, 2020

have never used your service center as noted below For some reason my e-mail address is attached to the name of Andre. I so NOT know this individual nor have I ever purchased a vehicle from your deal More

by JEANRUBIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
none of the above as noted I have never used your service center.
Aug 13, 2020 -

Al Hendrickson Toyota responded

Hi Jean - I sincerely apologize for the unwanted communication. I would like to get this cleared up as well. Would you consider giving me a call? I'd like to confirm that we remove your name and the email from our mailing list. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

July 27, 2020

Great Service Staff My service representative is a pleasure to work with. He always greats me with a smile and friendly dialog while ensuring the service visit is a quic More

by RICHARDGATNIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jul 27, 2020 -

Al Hendrickson Toyota responded

Hi Richard - Thank you for taking the time to share your experience! We love hearing that our service team is always friendly and efficient. All of us here at Al Hendrickson Toyota truly appreciate your business and hope to continue working with you in the future!

July 27, 2020

Testing If you look at the service ticket it explains all and I was told if it happens again I will get a new and because of this I would like 7 months added More

by BILL@MOWREYELEVATOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this review. If there is an issue with your warranty that you would like to discuss with me, please don't hesitate to give me a call directly. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

July 27, 2020

The place is almost terrific! Definitely recommended! The finance department is always willing to work with you and management is awesome. This is my second vehicle I purchased with al Hendrickson Toyota and More

by TYRACOURTNEY00
Recommend Dealer
Yes
Employees Worked With
Marc Allen , Jeremie G
Jul 27, 2020 -

Al Hendrickson Toyota responded

We are so happy to hear that the team at Al Hendrickson Toyota earned your five-stars! Thank you for your recommendation and for taking the time to share your experience. We appreciate your repeat business and hope you love the new car!

July 27, 2020

Always had a pleasant experience with my car service at Al-hendrickson. Want to thank Klaus 5 stars specifically from Service Department who took care of my car brake noise from my recent visit. More

by Jeevan
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
Jul 28, 2020 -

Al Hendrickson Toyota responded

We really appreciate you sharing your five-star experience at Al Hendrickson Toyota! It's fantastic to hear that Klaus made your brake repair appointment an exceptional experience. Thank you for your confidence in our service team!

July 27, 2020

Very unhappy with the service department I took my new car with a scratch on the bumper and a bug in the tail light and I very unhappy with the service given to me. I am having a hard time g More

by tristan3363
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Carlos in service
Aug 13, 2020 -

Al Hendrickson Toyota responded

Tristan - I'm so sorry that you're upset. I would love to address your concerns with the relevant people and make this right, so I'm going to need some more details about this situation. Would you consider giving me a call at your earliest convenience? Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

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