Al Hendrickson Toyota

Long Journey Sales person who initially helped us was new and not very knowledgeable. We had done our home work beforemcoming to the dealership which is the only Sales person who initially helped us was new and not very knowledgeable. We had done our home work beforemcoming to the dealership which is the only thing that saved us. Ira G had to step in to close the deal. More

Disappointed with service My Service Consultant was named, "OSCAR" but his name does not appear on your service staff listing. First, I had to present documentary evidence th My Service Consultant was named, "OSCAR" but his name does not appear on your service staff listing. First, I had to present documentary evidence that I have extended service insurance which I purchased from your dealership on 11/2017 when I purchased this vehicle; Secondly, I had to pay the full price for a new battery even though the battery in my car was only 13 months old!!! More

Familiar Kid was not so helpful. He said he was new. Didn’t go over any features of 2018 Audi. I’m so disappointed because i knew every feature on my Genesis. Kid was not so helpful. He said he was new. Didn’t go over any features of 2018 Audi. I’m so disappointed because i knew every feature on my Genesis. Feel like I bought a low class car. More

Great After all of the headache of completing our paper work, Erik has got to be the most helpful and knowledgeable person there. He continuously help us be After all of the headache of completing our paper work, Erik has got to be the most helpful and knowledgeable person there. He continuously help us before and after the car purchase. He is the definition of customer service. If you need someone to help you he’s definitely the guy to go to! More

Jenna in finance is the reason to go there She was amazing. I’ve bought and sold many cars in business. In all my years I’ve never come across someone so impressive. She has and honest straight She was amazing. I’ve bought and sold many cars in business. In all my years I’ve never come across someone so impressive. She has and honest straight forward approach and goes out of her way to help. To be very honest the sales people did very little expect show me the vehicle which I already knew I wanted based on the internet price. She solidified the deal and even followed up. AMAZING. A true asset. If I was in the car business, I’d steal her from Al Hendricks. Putting a one star under quality because the truck was filthy after the “cleaned” it. Left trash inside of the bed and didn’t vacuum. Very poor job prepping the truck. More

First pre owned experience Dexter is always the best, even if he isn’t directly helping me. We met with Craig in pre owned and everything went smooth as silk Dexter is always the best, even if he isn’t directly helping me. We met with Craig in pre owned and everything went smooth as silk More

Service Didn’t have an appointment . They took my car right away and wait less than 30 minutes . Great customer service . Next time I’ll ask if they can was Didn’t have an appointment . They took my car right away and wait less than 30 minutes . Great customer service . Next time I’ll ask if they can wash my car :-) More

Fastest oil change! I went in on a Saturday afternoon around 4pm. Robert assisted me and said he would try to get me out within an hour. I thought that was great. To my s I went in on a Saturday afternoon around 4pm. Robert assisted me and said he would try to get me out within an hour. I thought that was great. To my surprise, 30 minutes later, Robert walked in handing me my keys & letting me know I was all set! It was the fastest oil change I ever had, and as for customer service, 10 stars! More

New Lease Taken care of in a fast courteous manner and was satisfied with price. There is nothing else I need to say at this time now Taken care of in a fast courteous manner and was satisfied with price. There is nothing else I need to say at this time now More

Beware lowball price scam The buried charges scam / lowball price scam is this dealer’s calling card. Negotiations mean nothing and the sales manager told me that the negotiat The buried charges scam / lowball price scam is this dealer’s calling card. Negotiations mean nothing and the sales manager told me that the negotiation wasn’t the final contract so they feel free to change the negotiated price and dealer fees at the closing table. Further if I didn’t like it (their deceptive practices) i was free to leave. This was a guy identifying himself as “Marcus” the sales director. Buying my daughter her first car became the worst car buying experience in 25 years. There more integrity in a dark back alley than in this place. Buyers check the contract for changing numbers and changing fees. this was like being in a 1970’s used car lot. It should be called “Big Al’s” More