Al Hendrickson Toyota

BEST Experience Ever ! Went to Al Hendrickson for Routine Oil Change, in my Mind ..? I was considering a Trade In. Salesman, Jordan Denaham help me make my Decision Went to Al Hendrickson for Routine Oil Change, in my Mind ..? I was considering a Trade In. Salesman, Jordan Denaham help me make my Decision More

Satisfied Customer Jerry, the sales person, was very friendly and helpful. Throughout the process we were treated with respect. We felt that we were dealt with fairly. Jerry, the sales person, was very friendly and helpful. Throughout the process we were treated with respect. We felt that we were dealt with fairly. First sargent Jean made the finacial closing an enjoyable experience. Thanks to all of you. More

Great service. Service Representative always recommends only what I need. Fair pricing for all the service needed. Great customer service. Considerate of my time. Of Service Representative always recommends only what I need. Fair pricing for all the service needed. Great customer service. Considerate of my time. Offers shuttle service. More

Pleasant experience I was in the market for a new vehicle and had already visited other dealerships. Al Hendrickson beat the other Toyota place handily on price and had t I was in the market for a new vehicle and had already visited other dealerships. Al Hendrickson beat the other Toyota place handily on price and had the exact vehicle I wanted. Sales was nice and not pushy and the finance department was up front with everything. I went prepared and these guys were straight shooters. Got what I wanted at a fair price. I'll be back. More

Regular Service Visit I visited Al Hendrickson Toyota for a 10000 mile service. My Service Consultant was Klaus Cobb. Even though I did not have an appointment, Klaus got m I visited Al Hendrickson Toyota for a 10000 mile service. My Service Consultant was Klaus Cobb. Even though I did not have an appointment, Klaus got me right in. He thoroughly explained my service and noticed I had brought a book to read. (Which we discussed briefly) Klaus was extremely attentive and showed me to the waiting area. In what I consider almost record time, he returned and told me my car was ready and again explained what the service had entailed. This is the 3rd Toyota I have leased from this dealership and the service has always been good, Klaus’s attentiveness, friendliness, and professionalism made this service visit an excellent experience. More

Dishonest dealership I purchased a 2016 Hyundai Elantra several weeks ago. The sales person was Johnny Chacon and the Manager was Phillip. They both explained that this wa I purchased a 2016 Hyundai Elantra several weeks ago. The sales person was Johnny Chacon and the Manager was Phillip. They both explained that this was a "certified vehicle" meaning that it had gone through an extensive mechanical and cosmetic inspection process and that any defect would be either repaired or disclosed. That is part of the reason I purchased this vehicle for my daughter. Once we got the car home and removed the plastic covering you put on the carpets, we noticed a large hole in the front passenger side carpet, along with some damage to the drivers side carpet. I immediately called Johnny Chacon to let him know about the undisclosed damage. He said he would speak to Phillip the manager and get back to me. He did not get back to me, so when I came into the dealership to look at purchasing a 2nd vehicle from them I spoke directly to Phillip. I explained what happened and he told me to have Johnny make an appointment to bring the car in and he would have it repaired. This was two weeks ago. Since then I have been trying to reach Johnny Chacon to set up the appointment. He either does not return my calls or texts, or when he does he says he will get with Phillip. Today I followed up again, and after being on hold for over 10 minutes, Johnny was given the phone and he hung up. I then got a text from him saying that his manager now says they will not put anymore money into a used vehicle. I can't tell you how disappointed I am in Al Hendrickson Toyota. This whole experience has been very frustrating. Hiding that damaged carpet was clearly a deception and then telling me they would fix it and then backing down tells me this dealership does not stand behind the cars they sell or the ethics or honesty of their employees. I will make sure to tell everyone I know of this bad experience, and post as many online reviews as I can warning others not to do business with Al Hendrickson Toyota. More

Positive service work I brought my car in for the 30k miles service. Everything was handled well and professionally by Norman. He was very professional, and the work was do I brought my car in for the 30k miles service. Everything was handled well and professionally by Norman. He was very professional, and the work was done fairly quickly considering it was a busy Saturday. More

Good experience All good with maintenance and attention, wait was a bit longer than expected, dealership does not clean the car - wash and vacuum - before returning All good with maintenance and attention, wait was a bit longer than expected, dealership does not clean the car - wash and vacuum - before returning it to owner More

Excellent customer service This is our second time at this Al Hendrickson’s location. We have always been treated with respect and professional service. I have recommended my gr This is our second time at this Al Hendrickson’s location. We have always been treated with respect and professional service. I have recommended my grandson to use this agency. Thank u Al Hendrickson for employing caring professionals. 👍👍 More

Bluetooth to make phone calls was not working Carlos (technician was very professional when trying to solve my problem. He tried different ways with patience and professionalism. He solved the iss Carlos (technician was very professional when trying to solve my problem. He tried different ways with patience and professionalism. He solved the issue and we ( customers) very happy. Great employee! More