Al Hendrickson Toyota

You need to have more education and empathy with customers, to maintain excellent service they need to make an effort and be professional. customers, to maintain excellent service they need to make an effort and be professional. More

Kind people and excellent leaders to help me. Only waiting time is too long. Thanks for your amazing work Only waiting time is too long. Thanks for your amazing work More

I always bring my truck here for everything, Claus and Henry always take good care of me Henry always take good care of me More

Jarrett is the best service advisor I've ever worked with. You guys are lucky to have him! with. You guys are lucky to have him! More

EVERY time I go to Al Hendrickson, there is a problem. This time, I went for a simple oil change which lead to them finding out something was wrong with my car. They fixed it but upon return, they forgot This time, I went for a simple oil change which lead to them finding out something was wrong with my car. They fixed it but upon return, they forgot to connect my radio and my gear shift light. Days later I got a notice about an engine maintenance required which I had never received since owning this new car. I contacted my service advisor, Cjay who had been the same service advisor that had been taking care of my car since the initial oil and he got me a told me it was an issue with coolant by pass valves that camrys & rav4s have been experiencing. He worked with me to get a loaner and had the issue resolved within a day. Honestly my entire experience with Al Hendrickson has always been difficult. There is ALWAYS a problem. The ONLY difference is Cjay was actually empathetic, knowledgeable and quick acting to help resolve the issue (s). I understand things happen but literally why is it that you can never have a smooth encounter at Al Hendrickson? I explained my frustration (past & present) to Cjay, he apologized and assured me he will do he best to make sure every encounter going fourth is painless, which I appreciated. And his words were proven by my last visit's resolution so thank you to Cjay! More

Good job for Mac woood the service for my car is god very happy to see you guys thank you very happy to see you guys thank you More

Great group. Poor followup on getting me a second vehicle key as promised & still waiting. Poor followup on getting me a second vehicle key as promised & still waiting. More

It was a good experience they help me with everything they help me find the car I was looking for they help me find the car I was looking for More

Jarrett always gives 5 star customer service whenever I bring my RAV4 in. He’s the best advisor there hands down bring my RAV4 in. He’s the best advisor there hands down More

I love working with Jay and his team. Jonathan Boksa was fabulous to work with. Jonathan Boksa was fabulous to work with. More