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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,353 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,353 reviews

June 20, 2023

The person who took care of me once I arrived was amazing. On the phone, the salesman was rude and telling me how to lease the car and what he thought I should pay. More

by ANNS1765
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Al Hendrickson Toyota responded

While we are glad to hear that you enjoyed your visit. I am sorry for the way you were treated over the phone. We never intend to inconvenience our guests, and we will be sure to work towards improving our practices in the future. If there's anything else we can do for you, please don't hesitate to reach out. Best, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

June 20, 2023

Helpful and professional. Would like to see more interaction in communication. One of best dealerships around. More

by christopheralexander924
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Al Hendrickson Toyota responded

Thanks for the great review, Christopher! We appreciate your feedback and will definitely take it into consideration. We're glad to hear that you had a positive experience with us at Al Hendrickson Toyota!

June 19, 2023

Amazing experience and the attention from Al their employees were extraordinary. Not buying from another dealer ever. More

by nextleveltennis
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alexis Acosta / Gustavo Gonzales
Jun 20, 2023 -

Al Hendrickson Toyota responded

We're so glad to hear that you had an amazing experience at Al Hendrickson Toyota! Our team is dedicated to providing attentive service to all of our customers and it's wonderful to know we've earned your future business. Thanks for choosing us, take care!

June 19, 2023

This is the second time I came to get my car serviced at this dealer ship and come back home and saw my vehicle had a problem that they failed to check or mention. The very same day after my car got service More

by A.JEAN145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Jun 23, 2023 -

Al Hendrickson Toyota responded

I apologize for the inconvenience you experienced during your recent visits to our dealership. We strive to provide thorough and reliable service, so it's concerning that we have left the wrong impression. I would appreciate the opportunity to speak with you directly to see what more I can do to address this situation and help fix things. If you are willing to discuss this further, please contact me directly. Thank you. Norman Frantz - Service Manager - 954-545-6931

June 19, 2023

Klaus is a great customer service! Always efficient! Super recommend him to anyone. Thank you More

by ANDREAFONTESGOMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus
Jun 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind words about Klaus and hope to see you again at Al Hendrickson Toyota. Safe travels!

June 19, 2023

Leased a brand new 2023 Highlander on Saturday and immediately had multiple issues with the vehicle. The trunk wont close and the seatbelt alert is constantly beeping every second that I’m driving. Th More

by leotfasan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Leo Butterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Al Hendrickson Toyota responded

Leotfasan, I apologize for the issues you experienced with your new vehicle. This is certainly not the smooth and enjoyable experience we want for our customers, and I would appreciate the chance to speak with you to see what more I can do to help. Please reach out to me directly so that I can assist you further. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

June 19, 2023

Very friendly and fast. Jennifer is always polite and helpful. They always take care of me. More

by jasonhearn1905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Al Hendrickson Toyota responded

We are so glad to hear that you have felt taken care of by Jennifer and our team. Thank you for choosing Al Hendrickson Toyota as your go-to dealership.

June 19, 2023

Customer service was very helpful and understanding. Salesperson was kind and knowledgeable about what I was looking for. Overall I was happy with my purchase thank you. More

by rcsedavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Anghel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wildenson charles , Fernando Rodriguez
Jun 19, 2023 -

Al Hendrickson Toyota responded

We're so glad to hear that you had a positive experience with our customer service and sales team at Al Hendrickson Toyota! Thank you for choosing us for your purchase. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new vehicle!

June 19, 2023

Great service! It was a long wait because it was a Saturday but got car in top shape. More

by philbertroberts
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your patience during your visit and hope to see you again at Al Hendrickson Toyota. Safe travels!

June 19, 2023

The sales Associate take care very well of me and also the Manager but the financial advisor tried to sell optional packages using lies More

by German
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Dawkins
Jun 23, 2023 -

Al Hendrickson Toyota responded

German, while we appreciate the kind feedback about the sales process, the rest of your review is concerning to receive. We never intend to mislead our guests, and I would be happy to speak with you to see what more I can do to help clear this up. If you are willing to discuss this further, please feel free to reach out. Best, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

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