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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,185 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,185 reviews

November 19, 2022

John provided great service and communication. He went over everything they did to the vehicle More

by andreap526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Nov 21, 2022 -

Al Hendrickson Toyota responded

It is gratifying to hear that you had such a positive experience with John and the team! We appreciate your business and we hope to see you again at Al Hendrickson Toyota. Drive safely!

November 19, 2022

Jarett was very efficient and great to wok with! The repair that I thought would be expensive was not. More

by MARTYROSE5758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Al Hendrickson Toyota responded

We are thrilled that Jarett and the team gave you a five-star experience! Thank you for choosing Al Hendrickson Toyota and for sharing your support. Drive safely!

November 19, 2022

Super service. So polite and helpful. R recommend you to all my friends. Thanks so much!! More

by DPAQUIN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Al Hendrickson Toyota responded

Your recommendation is much appreciated! Thank you for choosing Al Hendrickson Toyota and for sharing your support. Drive safely!

November 19, 2022

Way too many fees, advertise a low price but with all the dealer fees, it is very expensive. The manager that spoke with was loud and aggressive and charging 7% tax. We walked out. Bought a new Tacoma at ano More

by John
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Fred and Tiana.
Nov 27, 2022 -

Al Hendrickson Toyota responded

John, this does not sound like the friendly and accommodating assistance I expect from our team, and I apologize for any unwelcoming behavior. We strive to provide fair and competitive prices within the current market, and I'm sorry if our costs were higher than anticipated. I understand you're upset and I'm disappointed that we lost your business. However, your feedback is valuable in helping us make improvements for the future, so thank you for sharing. If there's anything else you'd like to add, please give me a call. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

November 19, 2022

I made an appointment as I drive from Pembroke Pines and take care of my grandson with autism. I had to wait 1 hour and 45 minutes and it was still out front waiting. I've purchased 8 vehicles her More

by rkelley09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Nov 27, 2022 -

Al Hendrickson Toyota responded

I sincerely apologize for any delay. We certainly do not want to inconvenience our customers, and I understand your frustration. However, your feedback is valuable in helping us make improvements, and we will do our best to prevent something like this from happening again. Please feel free to give me a call if there's anything else I can do for you. Best, Norman Frantz - Service Manager - 954-545-6931

November 18, 2022

Had to replace a 7 year battery after 2 years for the second time, wait time to replace the battery 3 hours and to pay $128.00 More

by kncarroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2022 -

Al Hendrickson Toyota responded

I'm concerned to see that your seven-year battery has needed such premature replacement. I also apologize if the service wait time was longer and our prices were higher than anticipated. I would like to speak with you directly and see if I can offer any assistance. Please give me a call at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Nov 27, 2022 -

kncarroll responded

I will never deal with Al Hendrickson again or recommend them to anyone.

November 18, 2022

Well I don't like the waiting time had to wait hour 1/1/2 and no one told me my car was ready. More

by tazzapa8641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
Nov 27, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear your visit took longer than anticipated. We strive to deliver seamless and professional service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

November 18, 2022

All went well except this is the first time in many years I have been servicing my car here that I waited 2 1/2 hours! A bit much! More

by gina11136
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2022 -

Al Hendrickson Toyota responded

Gina, we're glad we could deliver quality service that's earned your five stars. We would never want to inconvenience a customer, and I apologize if the wait was longer than anticipated. I appreciate you leaving this feedback, and hope we can welcome you back with a prompt experience next time. Please let me know if there's anything I can assist with until then. Best, Norman Frantz - Service Manager - 954-545-6931

November 18, 2022

Working with Klaus is always a pleasure. Got me in and out in a reasonable time. More

by 42Delta24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klause
Nov 21, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-star review of Al Hendrickson Toyota! We are thrilled to hear that Klaus was a pleasure to work with. Our team is here to help with any of your Toyota needs down the road!

November 18, 2022

Excellent service, they appreciate the customer. They look for the solution to the problems that each client may have. More

by TITESANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Al Hendrickson Toyota responded

We’re delighted to get your 5-star review. Thank you for working with us here at Al Hendrickson Toyota!

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