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Al Hendrickson Toyota

Coconut Creek, FL

4.5
13,631 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 13,631 reviews

April 17, 2023

i am missing 2 keys that were attached to my car key. I also had to wait 3 and half hours/ More

by carolynsessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2023 -

Al Hendrickson Toyota responded

Carolyn, I am sorry to read this feedback. We want the most for our guests, and I would appreciate the chance to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

April 17, 2023

I'm pleased with the work that was done on my car thanks cj for your help More

by maxinenelson85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Apr 19, 2023 -

Al Hendrickson Toyota responded

We're delighted to have earned your support at Al Hendrickson Toyota! Thanks for the positive review!

April 17, 2023

O atendimento que recebo ai sempre foi impecável, e sem falar no atendimento recebido pelo funcionário Oscar,um excelente profissional. More

by CHAVESR2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
oscar
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that Oscar delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

Apr 19, 2023 -

CHAVESR2012 responded

Thanks for everything.

April 17, 2023

T terrible reaction to what you put into the AC hurt. Our eyes and lungs went back twice got no help. In fact, I was told it was my fault that you put in what you put in. More

by MARSOLTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Al Hendrickson Toyota responded

This review is concerning to read and I apologize that you had this negative experience. I'd like the opportunity to learn more about what happened here so we can work towards providing the best customer experience possible. If you would contact me at your convenience, I'd like to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 16, 2023

Went in for a particular truck they had advertised and they actually still had it after going to two other dealerships that day already. No bs with the salesman or the finance portion of the sale. Would More

by Levi.manning
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawrence Lewis
Apr 18, 2023 -

Al Hendrickson Toyota responded

Levi, thank you for taking the time to share your experience at Al Hendrickson Toyota! We are thrilled to hear that you found the truck you were looking for! Thank you for recommending us and for supporting our business. Have a great rest of your day!

April 16, 2023

Wonderful staff very happy with the purchase ❤️❤️❤️ Helano and Fábio and Fernando are the best More

by TALITAROLIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Rodriguez
Apr 19, 2023 -

Al Hendrickson Toyota responded

We're delighted you enjoyed working with our team at Al Hendrickson Toyota during this process! Thank you for stopping by to leave us a supportive review. Safe driving!

April 16, 2023

Always very impressed with the courtesy and professionalism shown to us by our Service manager, Chris Leporte. Confident we're getting correct info from Chris. More

by HLLEV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your positive experience with Al Hendrickson Toyota! We're glad to hear that Chris provided you with courteous and professional service. We appreciate your business and hope to see you again soon!

April 16, 2023

Real good communication, I drove 3Hors to get to the dealership. They were ready for me. I was out of there in 2.5 hrs. No pressure. I did have to do minor negotiations. Again no problem. Good people. More

by larry.daubner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davilmar Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Larry, we appreciate you taking the time to share your experience at Al Hendrickson Toyota! We are thrilled to hear that our team delivered a communicative and pressure-free experience. Thank you for your support, and we hope to see you back again down the road!

April 16, 2023

Very professional and helpful. I was provided updates as necessary. Service time was pretty reasonable. More

by Oskardog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the great review! We're thrilled to hear that the Al Hendrickson Toyota team was able to get the job done. Drive safely, and we hope to see you back again down the road!

April 16, 2023

I love the Saleman eddy in finance and j. Ruiz but I found it very unusual that the manager kept asking for sale. The manager that sat on Twitter tweeting was unprofessional and not warm and d More

by Brigitte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Belvant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J ruiz, Jerry Saint Fleur
Apr 23, 2023 -

Al Hendrickson Toyota responded

Brigitte, thank you for sharing your experience. While we appreciate the kind words about Eddy, the rest of your feedback is concerning to receive. We apologize for any lack of professionalism on behalf of our team and assure you that this will be addressed internally. If there is anything more we can do to better your visit, please feel free to reach out. Best, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

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