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Al Hendrickson Toyota

Coconut Creek, FL

4.5
13,631 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 13,631 reviews

April 16, 2023

Staff very friendly but information provided was not exactly what I was initially told. Also, when I I formed the sales staff that I would be paying in full with 2 credit cards, the said it would be ok More

by pauliekz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick, don't remember last name
Apr 27, 2023 -

Al Hendrickson Toyota responded

We appreciate you taking the time to leave a review. We're glad to hear that our staff was friendly, but we apologize for any confusion or miscommunication regarding payment options. We will be sure to keep this in mind as we strive to improve in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Jerry Velazquez - Finance Director - (954) 972-1100

April 16, 2023

The people are nice but I got my car and they said it was serviced but my keys needed a new battery and I need an alignment which should have been done as part of complete service after the purchase. More

by DEEMEXANT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I went to the outlet because the people at sales department at the new car side just sent us there and was not really interested in assist since we were as thought wasting there time. Not very customer service focus.
Apr 24, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review. We're sorry to hear that your recent experience with us was not up to par. We understand your frustration here and would appreciate the chance to speak with you to see what more we can do to help fix things. Please give us a call so we can discuss how we can assist you. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

April 15, 2023

I’ve come to do every single 5k inspection. And in more than 3 occasions when leaving the dealership my wheels vibrate. I’ve paid once but I will not to pay for wheel balances every time I l More

by yellowcub86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fabio
Apr 24, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your experience with us. We are sorry to hear about the wheel balance issues you've faced after bringing your vehicle in for inspections. Please give me a call to discuss this further and see what we can do to help you moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 15, 2023

Feel I got ripped off. Warranty expired only one month and got charged for service More

by RODRIGUEZ.ISABEL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles
Apr 27, 2023 -

Al Hendrickson Toyota responded

I'm very sorry to hear that you feel like you were ripped off. I would appreciate your feedback and the chance to learn more about what transpired in order to see how we can assist you moving forward. Would you contact me directly? Thank you, Norman Frantz - Service Manager - 954-545-6931

April 15, 2023

They give very good attention to the need of customers I like because they don’t are push for services Good work More

by VALGNNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave a 5-star review for Al Hendrickson Toyota! We are pleased to hear that our team provided you with attentive service. Thank you for choosing us and we hope you have a marvelous day!

April 15, 2023

I’m happy for buy my car with Hendrickson Toyota good service good job thanks More

by jrobenson879
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hendrickson
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you so much for trusting Al Hendrickson Toyota with such an important purchase! We hope you have an awesome day!

April 15, 2023

Awesome dealership, everyone is always so pleasant and willing to help from salesman to sales manager. More

by crg787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

We are thrilled to hear that you had an awesome experience at Al Hendrickson Toyota! Our team aims to always provide excellent customer service, and it's great to know that we left the right impression. Thank you for your support, and we hope to see you back!

April 15, 2023

John was great, recognized me and took care of me needs. Good guy, will continue to use him More

by MBUTLER649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Tuna
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you so much for reviewing John and Al Hendrickson Toyota! Have a lovely day!

April 15, 2023

I wasn’t there. I only called to see if a vehicle was still on stock. It wasn’t. But it was nice to immediately get someone on the phone who knew the answer without More

by DBRUIJNZEEL
Recommend Dealer
Yes
Employees Worked With
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your experience with us! We're glad to hear that your call was promptly answered and your inquiry was handled efficiently. We appreciate your interest in Al Hendrickson Toyota and hope to have the opportunity to assist you in the future!

April 15, 2023

Henry is very knowledgeable and courteous. Excellent PR 1005 pro customer. Goes out of his way to please a customer More

by jfmorice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Al Hendrickson Toyota responded

Thank you for your feedback. We appreciate your kind words about Henry and are glad to hear that he provided excellent customer service. If there is anything else we can do to assist you, please feel free to reach out!

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