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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,223 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,223 reviews

December 14, 2021

I went without appointment for an oil change. It was smooth and without problem at all. More

by victorjortack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not above
Dec 15, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Victor! We appreciate your business and are happy to hear that you had such a seamless service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back next time!

December 14, 2021

Jarret, thank you so much for always taking care of my car. You are the best! More

by Maria Yrene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Al Hendrickson Toyota responded

Maria, thank you for the great review! We appreciate your business and are happy to hear that Jarret went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

December 14, 2021

Always had good experience with Al H. But my recent service was not complete. I had a tire pressure light go on and asked to check for a leak. Result was no leak. Two days later same issue. I couldn’t More

by kerteszlou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female service manager
Jan 05, 2022 -

Al Hendrickson Toyota responded

I apologize that your recent service experience was disappointing and that your issue was not solved right away. We certainly hope to provide more effective service than this, and I am sorry that we let you down. I apologize for any inconvenience that resulted from your visit, and I will share your feedback with our team to ensure that we continue to improve moving forward. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 14, 2021

Called for first service got us in right away the people there are very nice and courteous. More

by SANPOT64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

December 14, 2021

Worst place to buy, i have a really bad experience with this dealership,. . A shame for toyota More

by Albjomt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea
Jan 05, 2022 -

Al Hendrickson Toyota responded

I am disappointed to hear that our team let you down, as we always hope that our customers have a better experience than this. If you'd be willing to share the details of why you're frustrated, we invite you to give us a call. Best, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

December 14, 2021

Frantz innocent was a rude, a manager has to come and finish my deal. The manger was amazing and patient. More

by MELISSAGABRIEL253
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Veiga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

Melissa, I sincerely apologize for the way you were treated during your visit. Our customers are our top priority, and it is concerning that this was not better reflected in your experience. With regard to the rest of your feedback, I am glad to hear that you enjoyed your time working with our management team. If there is anything more I can do to assist you or improve your visit, please give me a call at your earliest convenience. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

Jan 06, 2022 -

MELISSAGABRIEL253 responded

I was wondering how do I make payments on my car

December 14, 2021

Great customer service! Everyone was really helpful and understanding. It was my first time purchasing there and I 100% recommended everyone to take them into consideration when car searching/buying. More

by Karen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Rivas, Bernard Durandise
Dec 14, 2021 -

Al Hendrickson Toyota responded

Karen - Thank you for your recommendation! We are so glad to hear that you enjoyed working with our team to get into a new vehicle and that they left a great first impression. All of us at Al Hendrickson Toyota wish you safe driving!

December 13, 2021

The service was extremely seamless and efficient thanks to Klaus and his team. Excellent customer service as always More

by jmozden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 13, 2021 -

Al Hendrickson Toyota responded

We're happy to hear that Klaus and the rest of the Al Hendrickson Toyota team were able to assist you so successfully. Have a great day!

December 13, 2021

I truly appreciate their cost of service and recommendations. Even though they are recommended there's no pressure for additional services. More

by TROPICALISLEKEITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Al Hendrickson Toyota responded

Thank you for choosing Al Hendrickson Toyota for your auto service needs! We love to hear that you can depend on our team for excellent care. Hope to see you at your next visit!

December 13, 2021

The new mechanic abner found the problem that no one has found for a couple of years with the noise in my steering. Service was good but your prices are high. A hub cap 155$$$$???? Jarrett is the best! More

by kathy4471
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Al Hendrickson Toyota responded

Thanks for sharing your five-star review with Al Hendrickson Toyota! We'll be sure to give Jarrett and our service team kudos for getting the problem quickly taken care of and you back on the road. Have a great day!

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