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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.5
13,168 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 13,168 reviews

March 09, 2022

Service excellent,service technician very helpful and courteous when question about problems experiencing with vehicle so that when you drivers off the lot performance feels much better More

by PERSHAD52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2022 -

Al Hendrickson Toyota responded

We're glad you received the top-notch service we strive for! Thank you for the excellent feedback and for trusting Al Hendrickson Toyota with your vehicle's care - we'll be here if you need us down the road!

March 09, 2022

I've been to at least six dealers in my time and this dealer is number one More

by bunnyrinch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2022 -

Al Hendrickson Toyota responded

This feedback means a lot to us! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience. Drive safely until we see you again!

March 09, 2022

I had a such a good experience buying a Toyota Corolla at this place, because they are nice people and professional. More

by maristelaedu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Belvant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2022 -

Al Hendrickson Toyota responded

We are thrilled that our team could deliver such a positive, successful purchase experience! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your feedback. We wish you many safe and happy miles ahead!

Mar 12, 2022 -

maristelaedu responded

Thank you!

March 09, 2022

Cost to much for just 1 tire, not satisfied with price, felt I was overcharged More

by atonyspamoniprod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can't remember name
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Mar 26, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on taking great care of our guests' vehicles for a fair value so I apologize that you were unsatisfied with our repair recommendations and prices. We routinely compare our prices to the rest of the market to ensure they are competitive while still reflecting our service techs' high-quality care and the certified parts we use to keep your vehicle in the best possible shape. I would appreciate the chance to touch base and answer any questions you may have. Please consider giving me a call when you have the time. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 09, 2022

Jarrett is the best. He always treat me so nicely Excellent customer service. I will keep booking my next appointments with him More

by CARLASHOWING
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2022 -

Al Hendrickson Toyota responded

Thank you for giving Jarrett a shoutout. We're happy to hear you had a great experience with us! - Al Hendrickson Toyota

March 08, 2022

we was treated very well and were appreciative the sell man Luther and got a great deal More

by marshall3676
Recommend Dealer
Yes
Employees Worked With
Luther and Marco
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Mar 08, 2022 -

Al Hendrickson Toyota responded

Marshall, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Luther and the Al Hendrickson Toyota team. Drive safely in your new vehicle, and we hope to see you back again down the road!

March 08, 2022

Sales, financing and service departments are first class. 2022 RAV4 arrived in the timetable they promised. ⭐️⭐️⭐️⭐️⭐️ More

by mclemente22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Armano
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Mar 08, 2022 -

Al Hendrickson Toyota responded

There is nothing more we love than a happy customer and great feedback! We are pleased you got your 2022 Toyota RAV4 in no time so you can start enjoying it. Thank you for choosing Al Hendrickson Toyota. Safe travels!

March 08, 2022

Terrible experience! But on the bright side the car is beautiful . Please go into the store to make purchase, never online More

by taejahturner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dexter Marshall
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Mar 26, 2022 -

Al Hendrickson Toyota responded

I am very sorry that your online buying experience left you feeling upset as we want our customers to love their new vehicle and feel satisfied with their entire visit. If you would be willing to share some of the details of what was so frustrating, I would appreciate the opportunity to see how we can improve moving forward. I have provided my contact information here and hope to hear from you. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

March 08, 2022

I waited 30 minutes just to be checked in and 15 minutes to just get acknowledged this was the worse experience there ever and i have been there before and it wasn’t this bad More

by FRANCISCINTRON6125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
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Mar 26, 2022 -

Al Hendrickson Toyota responded

Francis, I sincerely apologize for your disappointing experience. We strive to deliver seamless and efficient service for our guests, and it is disappointing that we left the wrong impression. I assure you that we will use this feedback to improve our practices in the future. Lastly, I understand that we let you down, but if there is anything more I can do to assist you or help make things right, please don't hesitate to reach out. Best, Emily Norman Frantz - Service Manager - 954-545-6931

March 08, 2022

Excellent customer service, fast, sufficient and always willing to help whenever needed. I will be back More

by MELTORR56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2022 -

Al Hendrickson Toyota responded

Thanks for stopping at Al Hendrickson Toyota. We are happy that our customer service met our five-star standards! See you next time!

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