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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,201 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,201 reviews

December 01, 2021

I went in for an oil change and it was only supposed to cost $86 but I ended up paying over $2,000. They said I had boil leakage and everything and I just feel like I was horribly horribly overcharged for More

by MOMOMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

We want what is best for our customers so this is a disappointing review to read. I would be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. Without a name or number, I am unable to find you in our database, so please give me a call at a time that works for you. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 01, 2021

Everything fine with Jared taking care of me. Shuttle pickup over an hour past time More

by dietconsul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing your experience with us. It's excellent to hear that Jared provided you with satisfactory service, however, I apologize for the wait for the shuttle. We do our best to respect our guest's time and keep their visits efficient, so I will share this feedback with the proper personnel to ensure we're doing all we can. We're grateful for your business and your input at Al Hendrickson Toyota, and we hope we'll see you again next time you require service!

December 01, 2021

Henry and Gary Cann service manager are great employees. Keeps me coming back. I’m very happy with a lot of the people that works in the service area. More

by Tacoma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Butterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann
Dec 02, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We are proud to have Henry and Gary on our team, and it means a lot to hear that they have gone above and beyond to assist you. Drive safely, and we are looking forward to seeing you again at Al Hendrickson Toyota!

December 01, 2021

Excelente servicio a a a a a a a a a a a a a a a a More

by DANIELTYLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Dec 02, 2021 -

Al Hendrickson Toyota responded

Gracias por la reseña! Apreciamos las cinco estrellas y esperamos trabajar con usted en Al Hendrickson Toyota la próxima vez!

December 01, 2021

Renee, the salesperson was excellent. She did more than I expected. Chuck, the leasing person was also terrific, answering my many questions. I even called him from home and he answered my additional questio More

by APRILREDHEAD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee, Denise R
Dec 02, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you found the right vehicle working with Renee and Chuck. Congratulations on your purchase, and we hope to see you back again at Al Hendrickson Toyota!

Dec 02, 2021 -

APRILREDHEAD responded

Thank u for hiring excellent people to sell your product.

December 01, 2021

Great service, everyone very nice and friendly.I’m very Great service, everyone very nice and friendly. I’m very happy with the services t More

by Suzie Pierrelouis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Dec 01, 2021 -

Suzie Pierrelouis responded

Yes

Dec 02, 2021 -

Al Hendrickson Toyota responded

Suzie, thank you for the five stars! We are thrilled to hear that you had such an outstanding experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back next time!

December 01, 2021

The service is poor. I reported that the car struggles to start. The issue was not correct as immediately after driving out and parked, I could not start. I had to get a jump start. Also, the switch on the d More

by CEC11037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Mohi
Dec 20, 2021 -

Al Hendrickson Toyota responded

We always strive to do what's best for our customers, so I'm disappointed that your recent experience left you with a different impression. I am sorry to hear about the issues with your vehicle and know how frustrating it can be to encounter unexpected costs. Would you mind giving me a call at (954) 972-1100 so I can address your concerns directly and see if there is anything I can do to help? Thank you, Gary Cann - Vice President Parts and Service

December 01, 2021

I spend 3 hour to make a oil change and a tire rotation. Really? Time is gold More

by wong.maykel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Klaus Cobb
Dec 20, 2021 -

Al Hendrickson Toyota responded

We pride ourselves on timely and professional service and I want to apologize that you were kept waiting. I will certainly look into what could have caused this delay so we can avoid a situation like this for future guests. I would also appreciate the chance to make things right so please consider giving me a call when you have the chance. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 01, 2021

Great service I was in and out in no time for oil change and tire rotation. More

by N/A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
Dec 02, 2021 -

Al Hendrickson Toyota responded

Thank you for the great feedback! We are thrilled to hear that the Al Hendrickson Toyota team delivered such an efficient service experience. Drive safely, and we hope to see you back!

December 01, 2021

Asked for appointment And got one right away when I could come service truck was. GREAT More

by DANTLE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb service consultant. GREAT
Dec 02, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that the Al Hendrickson Toyota team delivered such a successful service experience. Drive safely, and we hope to see you back next time!

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