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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,246 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,246 reviews

November 19, 2021

My questions about the buttons and knobs were answered. I was told the time the oilchange would be completed, which was true, but i was not notified that it was complete—not a big issue. More

by MSTERRYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to detail your experience for us. We're so glad our team took the time to make sure you felt fully informed and confident with your vehicle's features. We'll make more of an effort to enhance our communication at future visits to Al Hendrickson Toyota, and we look forward to taking care of your service needs again down the road!

November 19, 2021

Always a pleasure dealing with Al Hendrickson Toyota. They have exceeded my expectations. Thank you More

by JODIGIRL13JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2021 -

Al Hendrickson Toyota responded

Jodi, your positive feedback means the world to us at Al Hendrickson Toyota! The pleasure is truly all ours, and we look forward to working with you again next time you stop by!

November 19, 2021

Well the service area personnel don’t know how to talk to people, train them More

by NICHOLASBRANDTMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
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Dec 20, 2021 -

Al Hendrickson Toyota responded

Nicholas - I appreciate you bringing your experience to my attention. Every department of our dealership strives to deliver courteous customer care, and I apologize that our service team missed the mark here. It would be helpful to have more details about your visit so that I can address these concerns adequately. I encourage you to contact me at the following number so I can offer my support and work towards a better customer experience with my team. Kindly, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 19, 2021

I continue to purchase/lease vehicles at this dealership because our experience with sales, finance and maintenance is always outstanding. More

by DT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Silcox , Dexter Marshall
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Nov 20, 2021 -

Al Hendrickson Toyota responded

We simply can't ask for better feedback than this! It's wonderful to hear we continue to exceed your expectations at Al Hendrickson Toyota, and we look forward to our next opportunity to work together!

November 19, 2021

Needed service done and got an appointment for the same day , Jarrett was professional, friendly and helpful. If I could give a 6 star rating I would. More

by hjacobs475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2021 -

Al Hendrickson Toyota responded

We'll gladly take your 6 star rating! Jarrett will be so pleased to see that his professional and friendly service made your visit to Al Hendrickson Toyota so positive, and we hope next time you require automotive care, you'll be back!

Nov 20, 2021 -

hjacobs475 responded

⭐️⭐️⭐️⭐️⭐️⭐️

November 18, 2021

all the staff that work at Al Hendrickson toyota are very professional and attentive in customer service More

by jifjan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Al Hendrickson Toyota responded

This review is much appreciated by the entire Al Hendrickson Toyota team! We're pleased that everyone demonstrated professionalism and an attentive attitude.

November 18, 2021

It got the job done but not the most welcoming place. Disorganized and not very clean. More

by Carlos_D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilnord Louis Charles
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Dec 20, 2021 -

Al Hendrickson Toyota responded

Hi Carlos - This is certainly not the impression we want our guests to have after their service visit. Our team aims to be efficient and to offer our guests a warm welcome, and I apologize that your experience differed from these goals. If you have any other detailed input to share that will help us provide an improved experience in the future, please don't hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 18, 2021

Pleased with the work done on my Rave 4. Jennifer was very helpful and pleasant to deal with. More

by BPH2357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Nov 19, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting us with your business and your Toyota RAV4! We appreciate your business and we will pass along your kind words to Jennifer. Safe travels until we see you again at Al Hendrickson Toyota!

November 18, 2021

Second time leaving oil smudge marks on leather interior. Damage lever on driver's side back door. Attempted multiple calls, left messages, including messages to service manager to return call. Days later, More

by HENDERSONRICARDO01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
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Dec 20, 2021 -

Al Hendrickson Toyota responded

I am very sorry to hear that your vehicle wasn't returned in pristine condition and that you have had trouble reaching us to discuss these concerns. We expect much more meticulous, attentive service for our guests and I would like to ensure that we do what we can to turn things around from here on out. I will look for your contact information and reach out shortly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 18, 2021

Always an amazing crew everyone is amazing and super nice. I’ve been coming here for years and seeing Jaret More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us, Andrea! We appreciate your support and are happy to hear that you had such a successful service experience working with Jaret and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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