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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,451 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,452 reviews

December 05, 2021

Excellent customer service. Oscar is very kind. I was able to contact him directly until I picked up my car. More

by agatle7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
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Dec 06, 2021 -

Al Hendrickson Toyota responded

Thanks so much for giving Oscar a shoutout! We are pleased that he made communication easy. Thank you for choosing Al Hendrickson Toyota!

December 05, 2021

Jeffrey was very honest about the service my car needed.i appreciate it thank you More

by EVANS2435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
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Dec 06, 2021 -

Al Hendrickson Toyota responded

We're glad we could be of service! Thank you for your review and for trusting the team here at Al Hendrickson Toyota with the care and maintenance of your vehicle. We appreciate you!

December 05, 2021

Quick service. Good attention. The service rep was courteous. Waiting are had coffee and snacks. The chairs are a little old and not too confortable. Hope you can improve that. More

by OFLES2008
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
Other Employees : Jean-Jacques
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Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 05, 2021

Worst experience ever, serviced my car 3 times within the past and somehow I have to pay 800 dollars randomly to get 4 new tires. More

by Tashelle.sterling@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
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Jan 05, 2022 -

Al Hendrickson Toyota responded

We strive to do what's best for our customers, so I am disappointed that your recent experience left you with a different impression. I understand how frustrating it can be to encounter unexpected costs and would like to see how I can help answer any questions you may have. Would you mind giving me a call at (954) 972-1100 so I can address your concerns directly and see if there is anything I can do to help? Thank you, Gary Cann - Vice President Parts and Service

December 05, 2021

Everything perfect, my broker and Sales people did a good job. I am very grateful More

by cristian mora
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donaldo
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Dec 06, 2021 -

Al Hendrickson Toyota responded

We are always happy to help you out, Cristian! Thanks for supporting Al Hendrickson Toyota and congrats on your new car!

December 05, 2021

Customer service was horrible called 6 * to find out if my car was ready and nobody could help me More

by KATHYFLEMING1151
Recommend Dealer
No
Employees Worked With
Wilfred Charles
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Jan 05, 2022 -

Al Hendrickson Toyota responded

We never want to inconvenience our guests and I apologize for the trouble you had trying to reach our team for updates. I will certainly use this feedback as a training opportunity for the staff so we can continue delivering our gold standard of service. Again, I am so sorry that we let you down and I hope for the chance to impress you down the road. In the meantime, pleased reach out to me if there is anything else you would like to discuss. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 05, 2021

The problem is that when you get there they don’t acknowledge you you have to kind of bag people and that’s not that’s not good customer service More

by jose0144
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jennifer
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Jan 05, 2022 -

Al Hendrickson Toyota responded

I am disappointed to hear this feedback and apologize for what sounds like a frustrating experience. We want to ensure that our guests are acknowledged and taken care of as soon as they arrive at our establishment and we will certainly use this as a training opportunity. In the meantime, please feel free to reach out if there is anything I can do to earn back your trust. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 04, 2021

Very convenient to where I work. Staff friendly and helpful. Fixed right the first time. More

by Davek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2021 -

Davek responded

Very convenient to where I work. Staff friendly and helpful. Fixed right the first time.

Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

December 04, 2021

Luis and all the team are super nice, explain everything about the cars and the most important they try to give you the best opción for your budget !! More

by gredgar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik C
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Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with Luis and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 04, 2021

My bater-te was changed takes almost a month to get ready after I left I read a noise on my car like a have a lots water on inside the car ‘ one day when I open my car door I saw a lots of water come from u More

by PJOSH29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2021 -

Al Hendrickson Toyota responded

I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your experience to see if there is anything I can do to help. Would you please reach me directly at your convenience? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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