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Al Hendrickson Toyota

Coconut Creek, FL

4.5
13,794 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 13,794 reviews

March 29, 2022

Best experiences with customer service. Klaus provides great customer care for service dept. I've come to value his opinion about my automotive needs More

by ROXANN4837
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Mar 29, 2022 -

Al Hendrickson Toyota responded

We love to hear that Klaus's service stands out to you. Thank you for supporting him by posting a glowing review! All of us at Al Hendrickson Toyota appreciate your business.

March 29, 2022

I’m very happy with the service. The personal was excellent. Thank you very much asking. More

by EDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Al Hendrickson Toyota responded

We're happy that you're happy, Edy! Thank you for sharing and for allowing Al Hendrickson Toyota to serve you!

March 29, 2022

End of work day and they still assisted me with a tire with nail deflating More

by KARENMCKBBN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine and Josh Morales
Mar 29, 2022 -

Al Hendrickson Toyota responded

Thank you for your five stars! We are delighted that our team could assist with your tire repair and we appreciate you taking time to post a review. - Al Hendrickson Toyota team

March 29, 2022

Had to special order. Took up to 21 days, only order 20 cars a month so it’s first come first serve. Super nice customer service and salesman but manager at Creek is trash More

by Nicole guiterezze
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Anghel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Alvarez
Apr 07, 2022 -

Al Hendrickson Toyota responded

Nicole, I am very sorry for the inconvenience with the ordering process and that our team hasn't left a better impression. I want to better understand what transpired so we can ensure we improve moving forward and see if there is something that I can do to help, but I was not able to find your contact information in our system. Please give me a call at your convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

March 29, 2022

The service was fast and the staff was friendly. No complaints about anything they did. More

by kelcosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Al Hendrickson Toyota responded

We're glad your service left no boxes unchecked! From all of us here at Al Hendrickson Toyota, thank you for your business and great review!

March 29, 2022

I had an excellent job done on my vehicle. They didn't offer to do unnecessary jobs on the vehicle like some other establishment. I will visit again. More

by Moulton23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
Mar 29, 2022 -

Al Hendrickson Toyota responded

Thank you for trusting us to take great care of your vehicle! We are thrilled that you have had such a positive experience with our team here at Al Hendrickson Toyota and we look forward to your next visit.

March 29, 2022

My Experience was great, Mr Jarett was great will like to have him every time I go for service☺️ More

by DIDI23ATOULON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Jarett delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

March 28, 2022

Service was good. This was the second time air pressure in tires were off. Had to return vehicle both times. More

by howard 5151
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
Apr 02, 2022 -

Al Hendrickson Toyota responded

Howard - I'm very sorry that you had to make a second trip to our dealership. We expect better for our customers and I will share your feedback with my team. Thank you for reaching out! I hope we have another chance to impress you. Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

My visit for my regular service wasn’t bad. The only down side was the wait time. I was told an hour and a half but ended up being there for almost 4 hours. More

by PHAYES2496
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Al Hendrickson Toyota responded

Allow me to apologize for the unexpected delay you experienced during your recent visit with us. It is certainly not our intention to inconvenience our guests like this and I'm very sorry for any frustration this may have caused. I will address this matter with the team so we can continue making sure our guests are being updated on the status of their visits. If there is anything else you would like to discuss, I would welcome your phone call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

Evan was really good with his service. Thank you! He explained my services when I was confused and He lent me his charger when my phone was dying too. More

by Margarita chireno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Mar 28, 2022 -

Al Hendrickson Toyota responded

We really appreciate your confidence in our work here at Al Hendrickson Toyota! It's awesome to see that Evan went above and beyond to ensure that you were informed.

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