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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,223 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,223 reviews

November 07, 2021

Not what it used to be and I've been coming here for over 20 years First driver was very nice, second driver to interested in talking on his cell phone & not very careful about switching lanes, in to much o More

by ABC
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Your feedback is concerning and I am sorry to hear that we fell short of our high standards during your recent visits. We would be grateful for your business and this isn't the impression we hoped to leave. I will certainly use this feedback as a training opportunity for the staff to ensure that we are delivering a 5-star experience moving forward. In the meantime, I hope we get another chance to impress you down the road. Please also consider giving me a call directly if there is anything else you would like to discuss. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 07, 2021

Worked with me to keep within my budget. Mr Jad Zatara was very helpful. Thanks More

by Mbigwe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Jad Zatara
Nov 08, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful purchase experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back next time!

November 06, 2021

Very crowded. Promised to get me done in under 2 hours. Did oil change in 1.5 hours More

by mikes6656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Al Hendrickson Toyota responded

This is a fantastic review! Thanks from the entire team at Al Hendrickson Toyota!

November 06, 2021

Consistently excellent service, exceeds expectations on quality of service and timeliness of service. I’m a repeat customer that will continue to come back. Eric Silcox is a great manager of the service te More

by Betsy Kirby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Silcox
Nov 07, 2021 -

Al Hendrickson Toyota responded

Betsy, thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Eric and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 06, 2021

My service rep was Jarrett. He is exceptional, professional and extremely knowledgeable. He knew me by name. More

by PERTHROAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful and attentive service experience working with Jarrett. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 06, 2021

The service was excellent.. The time estimated was exactly kept. Will take my car back again. More

by THOMASDEROSA09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us, Thomas! We strive to deliver a seamless service experience for our guests, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

November 05, 2021

Once again Klaus Cobb was immediately attentive to my car and had me come in right away! Thank you Klaus! More

by jennifermassa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Nov 05, 2021 -

Al Hendrickson Toyota responded

Thanks for trusting Klaus to take care of your vehicle here at Al Hendrickson Toyota. Isn't Klaus the best? See you next time!

November 05, 2021

I spoke with a salesman that stated he couldn’t negotiate the price of the Highlander down. I came back and spoke with a sales manager, he negotiated the price down and I bought the SUV. Thank you More

by Micstdngr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Anghel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ewen
Nov 05, 2021 -

Al Hendrickson Toyota responded

Thanks for trusting our team to get the right deal for you. Congrats on your SUV! --The Al Hendrickson Toyota team

November 05, 2021

Right rear door making vibrating noice due to loose part on door panel , second time I addressed issue with no pósitive, also since I have no ride to go pick my car up, I called to request at home pick up, More

by EDDIE5829
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Eddie, I'm sorry to hear that the issue with your door panel persisted. I'm pleased that you gave us the chance to correct this for you, but it's disappointing that we let you down with accommodations to our dealership. We never intend to keep our guests waiting and wondering, and I apologize for the lack of communication. We will discuss your review internally to ensure we're doing all we can to provide exceptional service moving forward. If there is anything more I can do for you, please reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 04, 2021

Henry, the service rep is very accommodating and willing to help. He willingly review any questionable problem I have. More

by HLEE125H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Al Hendrickson Toyota responded

Thanks for sharing these kind words about Henry! We're happy that he's accommodating and helpful! --The Al Hendrickson Toyota team

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