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Al Hendrickson Toyota

Coconut Creek, FL

4.5
13,210 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 13,210 reviews

January 21, 2022

The sales consultant was very helpful in his explanation of the vehicle and showed competence in what he was doing More

by DELLOP65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Al Hendrickson Toyota responded

It is gratifying to hear that our team took the time to make sure you were informed and comfortable with your new vehicle! Thank you for choosing Al Hendrickson Toyota and for sharing your great review. Enjoy the ride!

January 21, 2022

Great Service. My service advisor Jarrett Elder is amazing. The wait is sometimes a little long but they are very busy. More

by LINDAMEYER1155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Al Hendrickson Toyota responded

Hi Linda - We appreciate your positive feedback about Jarrett and the team. Thank you for trusting Al Hendrickson Toyota with your time and business, we hope to offer you many five-star experiences in the future!

January 21, 2022

Bad costumer service, call service department more than 6 times never answer leaves voicemail never call back, imposible to resolved my issues, I will never buy a car there again. More

by edwingomez.silva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

Edwin, I'm sorry for the trouble you've had getting in touch with our team. We do appreciate your business and hope we can have a second chance to keep you with us. I will make a note of this feedback so we can work to improve our communication moving forward, but please also give me a call so I can help get your outstanding issues sorted out. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 21, 2022

Great Customer service the guy helped a lot he made sure that my need are met. More

by TORI1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Al Hendrickson Toyota responded

We are thrilled that our team went the extra mile to make you a happy customer! Thank you from all of us at Al Hendrickson Toyota, we hope to welcome you back again down the road.

January 21, 2022

The oil change service is very good, the offer the riding service. I love it More

by MARISOHOME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Al Hendrickson Toyota responded

Thank you for choosing Al Hendrickson Toyota for your service needs! We are grateful for your business and we hope to welcome you back again down the road. Have a wonderful day!

January 21, 2022

I paid to much for the service I received, I consider this very unfair and this needs to be changed, please. More

by minnetta77
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that you were dissatisfied with our pricing, as we strive to remain fair and competitive in that regard. We really value your feedback and I would be more than happy to speak with you directly on the matter. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 21, 2022

Henry always pleasant treat me very professional Courtney’s he knows he’s job very erll More

by China4pr
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review Al Hendrickson Toyota! We look forward to working with you during your next visit!

January 21, 2022

The dealership team will work to find and deliver a Toyota to best fit your needs and expenses. Happy to be a customer and friend of Al Hendrickson Toyota. Dexter Is professional and a pleasure to work More

by hmpernick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Marshall
Jan 24, 2022 -

Al Hendrickson Toyota responded

We are delighted to have earned your continued support! Thank you for your confidence in Dexter and our team here at Al Hendrickson Toyota. Safe travels ahead!

January 21, 2022

I am pleased with the service. However I have to wait too long before I can pick up my car. More

by SYLVIA4LUV
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie
Jan 26, 2022 -

Al Hendrickson Toyota responded

While we are happy to hear that your service was completed well by our team, we do apologize for any delays. We would be grateful for another chance to deliver an easy, efficient experience for you. Thank you for choosing Al Hendrickson Toyota and please don't hesitate to reach out if there is anything more we can do for you.

January 21, 2022

It is a long wait time and hot too. My car felt lighter after the service. More

by KAYLAJEANJACQUES85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that your service took longer than anticipated. We strive for efficiency and we would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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