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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.5
13,212 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 13,212 reviews

January 21, 2022

I am pleased with the service. However I have to wait too long before I can pick up my car. More

by SYLVIA4LUV
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie
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Jan 26, 2022 -

Al Hendrickson Toyota responded

While we are happy to hear that your service was completed well by our team, we do apologize for any delays. We would be grateful for another chance to deliver an easy, efficient experience for you. Thank you for choosing Al Hendrickson Toyota and please don't hesitate to reach out if there is anything more we can do for you.

January 21, 2022

It is a long wait time and hot too. My car felt lighter after the service. More

by KAYLAJEANJACQUES85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that your service took longer than anticipated. We strive for efficiency and we would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 20, 2022

Klaus always advises me what my car needs, he has an excellent customer service, thank you. More

by PATRIFAGA63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
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Jan 20, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to assist you with your vehicle needs! Thank you for choosing Al Hendrickson Toyota and for stopping by to leave a review. We hope to welcome you back in the future!

January 20, 2022

I was able to get most of the paper work completed remotely which saved many hours More

by MICHAEL.FRAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Alonso
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Jan 21, 2022 -

Al Hendrickson Toyota responded

Michael, thank you for the great review! We are so glad to hear that you had an efficient purchase experience working with us. Drive safely, and we hope to see you back at Al Hendrickson Toyota down the road!

January 20, 2022

Great service person…..Chris Leporte Really on top of Great service person…..Chris Leporte Really on top of everything the customer needs to walk away smiling More

by Elliot Bonner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2022 -

Al Hendrickson Toyota responded

Elliot, thank you for the great review! We are so glad to hear that Chris delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

January 20, 2022

Leo Butterfield is an amazing salesman. He really goes above and beyond for his customers. More

by DCDIE410
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Butterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2022 -

Al Hendrickson Toyota responded

We couldn't agree more that Leo always does his best to assist our customers. Thank you for giving him a great shoutout. We hope you enjoy the new ride! - Al Hendrickson Toyota

January 20, 2022

Good service. Chris L makes the process smooth and simple. Wait times are not as long as expected. More

by DLIZAMA82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2022 -

Al Hendrickson Toyota responded

Seamless, efficient service is our number one goal! Thank you for the great review and for taking your maintenance needs to Al Hendrickson Toyota - we hope to see you back for the next.

January 20, 2022

The service department tried to charge me for tire rotation but did not provide that service. More

by bkice1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carmelo
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Feb 03, 2022 -

Al Hendrickson Toyota responded

I'm sorry to hear that you didn't receive your tire rotation and if there was a mistake on our end, I apologize. I would be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. If that is a conversation you would be willing to have, please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 19, 2022

Very nice to customers but I wish service was quicker…2 hrs for check up. More

by SANDRAPRUSHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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Jan 20, 2022 -

Al Hendrickson Toyota responded

Thanks for trusting the team here at Al Hendrickson Toyota to help out with your vehicle. We appreciate your 5 star rating as well as your patience. See you next time.

January 19, 2022

First of all I would like to give thanks to Jessica Fernandez for always taking the time to make me feel welcome at Al Hendrickson, my 2021 Toyota Venza is a great car I brought it in to be serviced be More

by andrew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2022 -

Al Hendrickson Toyota responded

Andrew, we really appreciate you taking the time to share your kind words about Jessica. I am sorry to hear about the concern you have with your vehicle, and if we can be of further assistance, please don't hesitate to reach out to me directly. Thank you, Norman Frantz - 954-545-6931

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