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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.5
13,216 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 13,216 reviews

January 19, 2022

As always Service and staff are the best of the best. My car was completed quickly and properly. More

by JKATARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Al Hendrickson Toyota responded

Thank you for your continued business and your confidence in our work! We are grateful to have you as a customer here at Al Hendrickson Toyota and we hope to welcome you back in the future. Have a wonderful day!

January 19, 2022

I had my car serviced excellent service Jerrey was very professional your driver he is the best excellent 👌 More

by BOUZAGLOUGILDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : And the driver excellent
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Jan 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Jerry delivered such a successful service experience. We appreciate your business and hope to see you again at Al Hendrickson Toyota!

January 19, 2022

Quick response and service seemed thorough. I'm hoping that this will be consistent moving forward. More

by Erehwon67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
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Jan 19, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We appreciate your support and hope to earn your business again at Al Hendrickson Toyota. Safe travels!

January 19, 2022

Unprofessional, rip-off, dismissive would love to talk to Al to explain my issues. Thank you More

by FIREMEDICDJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
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Feb 03, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear that you had a bad experience. I would gladly step in here to discuss your concerns directly so I can make sure they are addressed properly. Unfortunately, I am not able to find your name from this review, please give me an opportunity to help and call me at your convenience. Thank you, Jessica Fernandez - 954-545-6502.

January 19, 2022

Always the best customer service. Chris was excellent. Thoroughly explained everything. It is also nice that they actually speak to you by using your name. That is a lost art. More

by Spencer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Spencer responded

ALWAYS QUICK AND EASY. GREAT SERVICE

Jan 20, 2022 -

Al Hendrickson Toyota responded

Spencer, we are happy to hear about your positive experience with Chris and the team! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your terrific feedback. Drive safely until we see you again!

January 19, 2022

I was told my fluid levels where checked , when I got home the coolant was empty and I had to top buy and too off myself More

by kevin00072002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Klaus
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Feb 03, 2022 -

Al Hendrickson Toyota responded

Kevin, I am very sorry to hear that your service wasn't properly completed. We expect meticulous work from our team and it is disappointing that we caused you any inconvenience. We would greatly appreciate another opportunity to assist you, so please don't hesitate to reach out to me directly to discuss this further. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 19, 2022

I want to say thank you to my shuttle driver Bob. He was amazing such an nice man. Thank you for everything you do bob and caring for the customers More

by Sb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob , shuttle driver
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Jan 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that Bob was able to assist you. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

January 19, 2022

No negotiation whatsoever not a got deal offer went to lexus dealership and came out with a great deal and a luxury car More

by kimel.menendez83
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Veiga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Al Hendrickson Toyota responded

Kimel, I'm sorry to hear we couldn't reach a deal. We do our best to meet our clients halfway, and I regret we fell short. Please give me a call if you'd like to discuss this further - otherwise, we hope you enjoy your new vehicle. Best wishes, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

January 19, 2022

They took care of my cars problem and it is now working fine; Klaus wrote up the problem, I was able to leave car there the night beforehand and pick it up when finished. More

by paulekidde?
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
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Jan 20, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that your vehicle was well looked after by Klaus and the team! Thank you for trusting Al Hendrickson Toyota with your business, your feedback means a lot to us. Drive safely!

January 18, 2022

The work I requested was completed well and my car now also looks spotless. I recommend using them. More

by JEFFC5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Jan 18, 2022 -

Al Hendrickson Toyota responded

It was truly our pleasure to assist you, Jeff! Thank you for the terrific feedback and recommendation - we hope to see you back for any future service needs! - your friends at Al Hendrickson Toyota

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