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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,322 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,322 reviews

September 05, 2021

I answered this when I first got this survey! Please check and stop sending multiple emails! Thank you! As I previously mentioned Carmine is excellent! More

by SHERRY33063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine in Service
Sep 07, 2021 -

Al Hendrickson Toyota responded

Sherry - we appreciate you taking the time to leave us your feedback and five stars, and we apologize for the unwanted communication. We wish you all the best, and we hope to see you back at Al Hendrickson Toyota again down the road! Be well!

September 05, 2021

Service was great I brought in my tundra limited for its first service 5000 miles. I run allot of miles monthly the only thing was I had to buy more oil changes because they only change oil every 10,000 mil More

by TREASURECOASTPOOLS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Al Hendrickson Toyota responded

It's always a joy to work with a customer that wants to take exceptional care of their vehicle! We were more than happy to assist you with your 5,000 mile check up for your Toyota Tundra Limited, and appreciate that you took the time to share your experience afterward. Thank you for selecting Al Hendrickson Toyota as your automotive provider and we wish you safe travels with your trailer on the road ahead!

September 04, 2021

Renee is the most professional sales person I have dealt with over many years of leasing at Al Hendrickson. NO PRESSURE! All sales agents should follow her leadership More

by Michelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee
Sep 05, 2021 -

Al Hendrickson Toyota responded

Pleasant, pressure-free buying experiences are what we aim to provide, Michelle! Thank you for the fantastic review - we'll be sure to pass your kudos along. Safe travels, from the entire Al Hendrickson Toyota team!

September 03, 2021

Regular,me pintaron el carro porque la pintura blanca de toyota salio muy mala este año y me lo pintaron sin costo,pero me dejaron el bomper negro pintado More

by MONKY.MIAMI
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Al Hendrickson Toyota responded

Queremos lo mejor para nuestros clientes y es muy decepcionante oír que este no se reflejó en su tiempo trabajando con nosotros. Agradecería la oportunidad de hablar con usted para ver si hay algo que pueda hacer para mejorar su experiencia. Si está dispuesto, por favor llámame para discutir. Gracias, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 03, 2021

It’s always a pleasure working with Shedrick. I'm always a satisfied and I would recommend him to everyone. Thanks Shedrick and Al Hendrickson Toyota. More

by lorraineedwards_98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Sep 03, 2021 -

Al Hendrickson Toyota responded

Hello - Thank you for your continued business with Al Hendrickson Toyota! We will pass on your positive review to Shedrick and appreciate you taking the time to share your experience! We look forward to working with you down the road.

September 03, 2021

Waited over 3 hours for a simple oil change, I got there at 9 am and left at 12:15 pm, service could be faster More

by mianpo27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
Oct 02, 2021 -

Al Hendrickson Toyota responded

I'm sorry to hear that your service was delayed, and I'm sorry for any inconvenience this has caused. I appreciate you bringing this to my attention, and I will look into what happened here so that we can improve for next time. If there's ever anything I can do for you, please give me a call. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 03, 2021

Very professional establishment. Everything was executed efficiently and effectively. My car is always in good hands at al Hendrickson. I wouldn’t take it anywhere else More

by luisa.lubell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Sep 03, 2021 -

Al Hendrickson Toyota responded

It means a lot that our commitment to customer satisfaction stood out to you, and we enjoy having you as a customer. Thanks again and we look forward to seeing you next time! - Al Hendrickson Toyota

September 02, 2021

In the past, service did NOT take 3 hours. Especially for just the 1st maintenance on the vehicle. Also I've been with AL Hendricks for over 7 years and whenever i would take my vehicle for service a complem More

by JUSTBYFAITH5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than we anticipated. We strive to deliver seamless and efficient service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to work towards improving in the future. If there is anything more I can do to assist you, please don't hesitate to reach out. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 02, 2021

good customer service receptionist, he was precise, professional, respectful. i usually walk in, and this guy did give me first class treatment. thank you foir this service More

by DRELSOURI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
al.
Sep 02, 2021 -

Al Hendrickson Toyota responded

Thanks for the wonderful review of Al Hendrickson Toyota! We're pleased that our team provided great customer service. We appreciate your confidence in us and look forward to seeing you again next time.

September 02, 2021

I asked for my brakes to fixed along with the oil change. 5 hours later they called to say the rotors need to replace. I declined service. no I have a flat tire. I was out of the country for a week. So the c More

by lorenl83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Oct 02, 2021 -

Al Hendrickson Toyota responded

Loren, we're sorry to hear about your flat. We make our recommendations in the best interest of our guests and would never intentionally cause harm to your vehicle. I would be glad to address your concerns directly – please give me a call when time permits so I can see what I can do to help. I will look for your contact information, as well. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

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