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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,184 Reviews
Call Service Center (954) 448-7257

7,184 Reviews of Al Hendrickson Toyota - Service Center

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May 10, 2023

Customer service has improved somewhat. The service area still needs some work. Something sample as a pressure wash and new coat of paint can go a long way. More

by CHARLESRALPH30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilnord Charles
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May 10, 2023 -

Al Hendrickson Toyota responded

We appreciate your feedback. It's great to hear that our customer service has improved but we appreciate your feedback regarding some areas we need to improve on in our service area. We will take your comments into consideration as we're always looking to improve the customer experience here at Al Hendrickson Toyota.

May 09, 2023

I gor served by Michelle and she was really helpful and answered every question that I had. Looking forward to my next appointment with her. More

by TRACEYBRIANAJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Vonhedt
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May 10, 2023 -

Al Hendrickson Toyota responded

Thank you for sharing your experience! Michelle is an asset to our team, and we're elated to hear that she provided the exceptional service we're known for at Al Hendrickson Toyota. See you soon!

May 08, 2023

is exelente service and instalation is organized like this dealer for evreti,evreting mecanic service. is More

by jhoyos564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
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May 09, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your confidence in the Al Hendrickson Toyota team to get the job done!

May 08, 2023

It was a good servicie, I will recomend this location to my friends, nice people . More

by HAROLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Al Hendrickson Toyota responded

Thanks for such a kind review and recommendation of Al Hendrickson Toyota, Harold! We look forward to seeing you down the road--take care!

May 08, 2023

I had an appointment, but made to wait for 2:30, also the staring wheel was sticky, And no car wash as promised More

by abdel-hadi.mettawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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May 15, 2023 -

Al Hendrickson Toyota responded

I'm sorry to hear about your less than satisfactory experience with us. We understand the value of our customers' time and apologize for any inconvenience caused by the delay during your appointment. It is disappointing that we did not provide you with the high level of service that we are known for. I would appreciate the chance to speak with you directly about your experience and see what we can do to make things right. Please give me a call at your earliest convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 08, 2023

I spent all day at the dealership and they could not complete the tints installation. Would have to come back someday this month. Really disappointed. More

by CE.TORRESB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Al Hendrickson Toyota responded

I'm sorry to hear about your disappointing experience at our dealership. This is certainly not the level of service we want to provide our valuable customers and I'd like to have a chance to discuss this in more detail with you to see what we can do to make things right. Please don't hesitate to contact us directly so that we can resolve this issue for you as soon as possible. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 08, 2023

Fantastic always good service. . Good people.. And fast service.. I love always toyara service.. Thank you More

by RITINHALOBO72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

Al Hendrickson Toyota responded

We're so glad to hear that you had a fantastic experience at Al Hendrickson Toyota! Our team is dedicated to providing good, fast, and reliable service. Thank you for sharing your love for Toyota and choosing us for your vehicle's care. See you next time!

May 08, 2023

First time using the service department. Will definitely use them again. Very busy service center. Very glad i purchased here.. More

by ediemittler
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

Al Hendrickson Toyota responded

Edie, we appreciate you sharing your positive experience with our service department at Al Hendrickson Toyota. We're thrilled to hear that you were very pleased with our busy service center and look forward to seeing you again in the future when a need arises. It means a lot that you chose us for your purchase. Drive safely!

May 07, 2023

It’s a good company I will go back to the company it is good More

by lloydgould19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
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May 08, 2023 -

Al Hendrickson Toyota responded

We're glad you enjoyed working with us! We appreciate your business and look forward to seeing you again at Al Hendrickson Toyota!

May 07, 2023

I would recommend getting there VERY early on a weekday for even a simple oil change. Arrived at 7:30 Fri, and job finished by 8am. Also had 4 other regular maintenance items completed within 1.5hr (woul More

by lynjodel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Al Hendrickson Toyota responded

We are glad to see you were happy with Chris' service! We truly appreciate you taking the time to share this feedback about Al Hendrickson Toyota. We look forward to assisting you with your car needs in the future.

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