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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,097 Reviews

7,097 Reviews of Al Hendrickson Toyota - Service Center

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February 22, 2023

I have never owned a Toyota before and am very pleased with the quality of the vehicle. That's the only positive thing I have to say. My experience with this dealership from sales to service has been di More

by andreaorkin
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Silcox
Feb 24, 2023 -

Al Hendrickson Toyota responded

Customer service is our top priority and it's concerning to see we've given you the wrong impression. I understand you're upset, but I would like to learn more details about your experience so we can make improvements in the future. If you're willing to speak about this further, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 21, 2023

Le acabo de contestar la encuesta al dealer Toyota esto fue lo que le escribí,Good morning, I was waiting for you, for the second time I take my vehicle to change the oil and filter, they invoice me and ag More

by brausalinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Al Hendrickson Toyota responded

I apologize for the issues you have encountered working with us. We strive to deliver professional and straightforward service, and we never intend to inconvenience or mislead our guests. I would appreciate another chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please contact me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 20, 2023

My representative Jarret Elder did a great job educating me on the importance of brake repair and maintenance. The transportation from the dealership to my home, was greatly appreciated. The service was ren More

by karyns0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that Jarret delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

February 20, 2023

The service associate Oscar is super nice , he always makes my heart smile when I visit the dealership service center. More

by McGirt4Life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind words about Oscar and hope to see you again at Al Hendrickson Toyota. Safe travels!

February 20, 2023

My rep was very dismissive of my concerns with my vehicle and wanted to rush the whole process with me. More

by JEVANNELYON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Al Hendrickson Toyota responded

I’m sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 20, 2023

As always I was helped instantly. I had a flat tire and it didn’t take long for Jarret to help me. More

by OLIVERGUTI27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Al Hendrickson Toyota responded

There is nothing more we love than a happy customer and great feedback! We are pleased Jarret was able to address your concerns and get you and your vehicle back on the road in no time. Thank you for choosing Al Hendrickson Toyota!

February 19, 2023

Bar friendly staff and very helpful in choosing the right vehicle for my needs currently. More

by challer01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
andrew lloyd
Feb 20, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 19, 2023

What an amazing and organized dealerships this was! Wish we had one like this at home in Canada. The Service department was very friendly, helpful and quick to get us back on the road after someone s More

by BARBWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
Feb 21, 2023 -

Al Hendrickson Toyota responded

This is great to hear! Thank you for your kind words regarding Klaus and our team. We appreciate your business and support and hope to continue business with you in the future. Until next time, safe travels from your friends at Al Hendrickson Toyota.

February 19, 2023

A good experience with your representative Jarrett Elder. He is very knowledgeable about my 2012 Prius V. I'am very happy that you have brought back the cashiers. More

by JOEZ4416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2023 -

Al Hendrickson Toyota responded

Reviews like this one make our day, Joe! Thanks from Jarrett and the Al Hendrickson Toyota team!

February 18, 2023

Appreciate the service and was surprised how quick everything was. Definitely going back for my next service More

by SCMYERS10890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Feb 20, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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