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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,096 Reviews

7,096 Reviews of Al Hendrickson Toyota - Service Center

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February 10, 2023

They are hungry about money customers, I lost 180 dollars in diagnostic and they di not want agree the manufacturer defection in my Toyota Corolla 2021 passenger seat sensors. I never use that seat, but they More

by DARIO_RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2023 -

Al Hendrickson Toyota responded

Dario, we strive to offer competitive prices in the current market, so it's disappointing to see this feedback. I would also like to apologize for any mix-ups on our end, and I will look into this with my team. In the meantime, I would like to understand your side and see what more we can do to help make this right. Please consider reaching out to me when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

Feb 11, 2023 -

DARIO_RAMIREZ responded

Whats the offer?

Feb 17, 2023 -

Al Hendrickson Toyota responded

I would need to speak to you to look further into it, please call me at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 10, 2023

I brought the car for a oil and oil filter change, after getting a reservation for it. I was very dissappointed for the prassy and business conductivity of your company toward the mechanical procedures. I More

by PCREPALDI123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Brosche
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2023 -

Al Hendrickson Toyota responded

We are sorry that you had a negative experience here, Paolo. Our client's safety on the road is our top priority. We also strive to provide efficient and accommodating service. I am sorry that we fell short there. If there is anything I can do to assist you or improve your experience going forward, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 10, 2023

Quick service. Friendly and knowledgeable service techs. I also appreciate that no one was trying to sell me anything. More

by donna.t.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Feb 13, 2023 -

Al Hendrickson Toyota responded

Thanks for the great feedback about your experience, Donna! The Al Hendrickson Toyota team appreciates your support.

February 09, 2023

Great Service by Klaus Cobb and Al Hendrickson Service Department. They always go above and beyond. More

by ROBERTSOVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Feb 09, 2023 -

Al Hendrickson Toyota responded

Thank you for leaving Klaus and the Al Hendrickson Toyota team a five-star review! We are so glad you had a top-notch service visit.

February 09, 2023

The best car dealership we have ever been referred too we Thank GOD for Al hendrickson Toyota... More

by JULIUSSCOTT12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Al Hendrickson Toyota responded

We are thrilled to receive this glowing praise. Thank you for being part of the Al Hendrickson Toyota family!

February 09, 2023

Jennifer is always extremely helpful. Service was quicker than I thought . Thank you for your continued great service. More

by MAXROB1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Feb 09, 2023 -

Al Hendrickson Toyota responded

We are thrilled to hear that Jennifer has consistently provided 5-star support. Thank you for trusting Al Hendrickson Toyota with your service needs!

February 08, 2023

The dealer was very helpful. He also provided information as to issues with the car. More

by aliciasavage42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Feb 08, 2023 -

Al Hendrickson Toyota responded

Thanks for the great review and kind words about the Al Hendrickson Toyota team. See you again next time!

Feb 10, 2023 -

aliciasavage42 responded

You are welcome.

February 08, 2023

I had a tire patched on Monday and the tire pressure was low today by 8lbs for the same tire. More

by sharim37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer service department
Feb 09, 2023 -

Al Hendrickson Toyota responded

I am sorry to hear you are having ongoing issues with your vehicle. Your concerns are our priority, and I would like to address this and ensure everything is running smoothly. When you can, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

Feb 09, 2023 -

sharim37 responded

I am at the dealership. My tire had to be replaced. He was able to do it under warranty where i have to pay $20.

Feb 17, 2023 -

Al Hendrickson Toyota responded

I'm sorry, but without your full name, I am not able to see if you have a tire warranty or provide direct assistance to you. Please call me at your convenience. Norman Frantz - Service Manager - 954-545-6931

February 08, 2023

Customer service was great, and Michelle was excellent! The only problem I had was when I got my car back. I just got my car washed two days before coming in for a regular service check and when I got my More

by jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Feb 11, 2023 -

Al Hendrickson Toyota responded

Jake, I am sincerely sorry for how your vehicle was returned to you. I understand your frustrations here and agree this is not the standard we set for ourselves. Your feedback will be used to help us improve moving forward and ensure we are providing five-star service. Please send me your full name or please call me at your convenience to see if there is a way I can help with this matter. Thank you, Jessica Fernandez - Assistant to CEO - 954-545-6502

February 08, 2023

Great service I was very pleased with the service I receive I would tell others about the great service More

by HALLCARMEN302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmine Armano
Feb 08, 2023 -

Al Hendrickson Toyota responded

Thanks for taking the time to recommend our services! The Al Hendrickson Toyota team is always here to help and looks forward to your next visit with us. Drive safely!

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