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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,097 Reviews

7,097 Reviews of Al Hendrickson Toyota - Service Center

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February 08, 2023

Great service I was very pleased with the service I receive I would tell others about the great service More

by HALLCARMEN302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmine Armano
Feb 08, 2023 -

Al Hendrickson Toyota responded

Thanks for taking the time to recommend our services! The Al Hendrickson Toyota team is always here to help and looks forward to your next visit with us. Drive safely!

February 07, 2023

They chage de oil,but they don't change the oil filter, this is not professional More

by DIEGOLOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Al Hendrickson Toyota responded

We strive to deliver thorough service, and I'm very sorry for any oversight in changing the oil filter during your oil change. I understand how frustrating this can be, but your feedback will help us make improvements in the future, so thank you for sharing. If there's anything else we can do to make things right here, please give me a call. Best, Norman Frantz - Service Manager - 954-545-6931

February 07, 2023

Price was very good. I paid more before for a rear battery. I dropped off the night before and it was ready before 9am. I guess I was lucky> More

by SKYSAGE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with us. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

February 07, 2023

Never have any problems with their service. I am a regular with the maintenance service for a couple of years now. Staff is professional and have always answered or returned my calls. More

by DJHS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Al Hendrickson Toyota responded

Thanks for the great review of Al Hendrickson Toyota! We are here to help with any of your service needs.

February 07, 2023

Oscar is the best! !!!!! Great service! Very friendly. As always a pleasure coming to this dealership. More

by TAMMYBRZEZNIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Al Hendrickson Toyota responded

Thank you so much for taking the time to review Oscar and Al Hendrickson Toyota!

February 07, 2023

I had to go back the following week to have them but my engine cover and another part back in place ...if I didn't open my hood 😕 I would of probably been driving around like this for months without reali More

by emily2224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Al Hendrickson Toyota responded

Emily, I am very sorry that you had to return for service and for any inconvenience this caused. I appreciate your feedback and will share it with our team to help us improve our attention to detail moving forward. If you have any additional concerns I can help with, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 06, 2023

You always answer my questions with no problems. The service is great had to make anew key for car, told me to come certain day and time. I came taken care right on time. Thank You so much. More

by MICHAELADEPALMAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carvens,Joseph
Feb 05, 2023 -

MICHAELADEPALMAJR responded

Thank You for your comments.

February 06, 2023

The service went to schedule within he time specified. Klaus was great as always, communicated what was needed and got it sorted. More

by wade.kumm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Feb 06, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that Klaus delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

February 06, 2023

Came for oil change service for new vehicle with 5k miles, left with a tire rotation and no oil change even though you called me about.oil change for.months. More

by HANLEYFAMILY520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Al Hendrickson Toyota responded

This is certainly not the seamless service we strive to offer, and I sincerely apologize for any mix-up on our end. Customer satisfaction is our priority, and I would like to correct our mistakes and make this right for you. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 06, 2023

Good service, Thank you Henry Delgado for always helping me with excellent attention and service... More

by MERYC466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Al Hendrickson Toyota responded

Thanks for the great feedback for Henry! We are so glad that you feel confident in the Al Hendrickson Toyota team to provide excellent service.

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