Back

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,089 Reviews

7,089 Reviews of Al Hendrickson Toyota - Service Center

Sort by
December 26, 2022

It was fine. I have nothing else to add. I think you should remove this section. More

by STERLINGSAS0905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuna
Dec 27, 2022 -

Al Hendrickson Toyota responded

Customer feedback is very important to us so thank you for taking a moment to recommend Al Hendrickson Toyota. We look forward to seeing you again next time!

December 26, 2022

Best in customer service. I would recommend any one to this company. I no regrets choosing this company. More

by LINDSAYPATRICK162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 26, 2022

Does not perform the work they charge for. Never rotated my tires, who knows what else they haven’t performed to my new vehicle. At 23k miles I need new tires due to dealership negligence. Bre More

by FLAVIAPIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabio- service manager - worst in my lifetime.
Jan 03, 2023 -

Al Hendrickson Toyota responded

It's disappointing to see your review. This does not sound like the attentive and professional service I expect from our team, and I apologize for any mix-up on our end. I understand your frustration and I'm very sorry we've lost your confidence. I would like to step in and do what I can to make things right. If you're willing to discuss this with me further, please give me a call, as I will not be able to locate your contact information without a full name. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 26, 2022

Dealership is okay. Service on my car wasn’t great. My car was making a noise after I left and they didn’t put windshield wiper fluid in my vehicle for basic service. More

by TINA.FRANCOIS28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Al Hendrickson Toyota responded

Tina, I am sorry to hear that you are still having trouble with your vehicle. We strive to deliver professional service, and I would appreciate the chance to speak with you directly to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 25, 2022

Service I hope was performed correctly as it cost an arm and a leg and only way to pay for service is a debit card. More

by sgv1726
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macwood Cadet
Jan 03, 2023 -

Al Hendrickson Toyota responded

This feedback is concerning to receive. We strive to keep our prices competitive and reflective of the services we offer, and it is disappointing that we left the wrong impression. I would be happy to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

December 24, 2022

As always, the service department is top notch. From checking in with young John, to Herman who gave me a lift home, the staff is so courteous and professional. My car was done when they said it wo More

by stevenwolf1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young John
Dec 27, 2022 -

Al Hendrickson Toyota responded

Hi Steven - Thank you for sharing your kind words about John and the team! We are happy to have earned your business here at Al Hendrickson Toyota. Drive safely!

December 24, 2022

Highly incompetent team, lack of care and knowledge of how to run a business functionally More

by whyudothat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Al Hendrickson Toyota responded

If you're willing to speak with me, I would like to learn the details of your visit to make sure we provide customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 24, 2022

Windshield washer fluid low, no inspection done! !! Never recommend or buy another vehicle here 👎🏾. DISAPPOINTED ☹️ More

by MONTHIA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Al Hendrickson Toyota responded

I am very sorry to hear that your recent service experience fell short of our high standards. We strive to provide thorough, top-quality work to our guests and we would be grateful for another opportunity to assist you. Please feel free to give me a call directly to discuss this further. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 24, 2022

Service is excellent and staff are always pleasant and helpful- the only dealership I trust More

by kaycee619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Al Hendrickson Toyota responded

It's an honor to have earned your trust. Thank you from all of us at Al Hendrickson Toyota! Drive safe, and we look forward to working with you again next time!

December 23, 2022

Was able to make an appointment the day before. Chris is always helpful. Service is done quickly. I had an issue with getting to the dealership before they closed to pick up my car, and was able to More

by TLRUGGIANO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Al Hendrickson Toyota responded

Thanks for this wonderful review of Al Hendrickson Toyota. Chris and the team appreciate your trust and loyal business.

...
149
...